Source · Ombudsman casework
PHSO Casework Decisions
3,824 published decisions
3,251 Health (NHS)
573 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,824 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001826 | A practice in the Calderdale area Mrs A complains the Practice diagnosed her mother over the phone many times but her condition did not improve. She … |
NHS in England | Closed | 27 Feb 2023 |
| P-001789 | The Rotherham NHS Foundation Trust Mr E complains the Trust did not manage its COVID patients well, meaning his wife caught the virus when she … |
NHS in England | Closed | 27 Feb 2023 |
| P-001781 | A practice in the Plymouth area Mrs E complains the Practice prescribed medication to her mother without looking at what medication she was already taking. She … |
NHS in England | Closed | 27 Feb 2023 |
| P-001782 | Barking, Havering and Redbridge University Hospit… Mr A complains Trust staff did not provide appropriate treatment to his mother. He also complains the Trust made treatment … |
NHS in England | Closed | 27 Feb 2023 |
| P-001794 | London North West University Healthcare NHS Trust Mr R complains about the Trust's care of his sister-in-law saying it is unclear whether it gave her thyroid medication … |
NHS in England | Closed | 27 Feb 2023 |
| P-001791 | Barts Health NHS Trust Ms R complains the Trust's communication about her father's treatment was poor and there were long delays in her father … |
NHS in England | Upheld | 27 Feb 2023 |
| P-001803 | A practice in the Leeds area Mrs A complains the Practice failed to do an urgent cancer referral for her mother. |
NHS in England | Closed | 27 Feb 2023 |
| P-001795 | East Suffolk and North Essex NHS Foundation Trust Mr F complains the Trust delayed treating Mrs F's cancer. |
NHS in England | Closed | 27 Feb 2023 |
| P-001777 | University Hospitals Dorset NHS Foundation Trust Miss Y complains about the care and treatment she received from the Trust while giving birth. |
NHS in England | Closed | 24 Feb 2023 |
| P-001807 | HM Courts and Tribunals Service Miss A complains about how HMCTS handled her court case. She says it took two and a half years to … |
UK Government | Closed | 24 Feb 2023 |
| P-001814 | Hampshire Hospitals NHS Foundation Trust Mr U complains the Trust cancelled his hernia operation on the day and did not tell him when it would … |
NHS in England | Closed | 24 Feb 2023 |
| P-001783 | A practice in the Richond upon Thames area Mrs U complains the Practice failed to diagnose her with mastitis. |
NHS in England | Closed | 23 Feb 2023 |
| P-001819 | Cheshire and Wirral Partnership NHS Foundation Tr… Mr O complains the Trust prescribed him anti-psychotic drugs without checking their suitability and did not monitor their effect. He … |
NHS in England | Closed | 23 Feb 2023 |
| P-001975 | Bedfordshire Hospitals NHS Foundation Trust Mrs T complains the Trust did not refer her father to the safeguarding team during his admission. She also complains … |
NHS in England | Not upheld | 21 Feb 2023 |
| P-001805 | South Tyneside and Sunderland NHS Foundation Trust Mr R complains that while his father was under the Trust's care, Trust staff went to his house and stole … |
NHS in England | Closed | 21 Feb 2023 |
| P-001811 | A practice in the West Sussex area Mrs A complains the Practice did not recognise her husband may have a brain tumour. |
NHS in England | Closed | 20 Feb 2023 |
| P-001820 | A practice in the Derbyshire area Ms R complains a nurse at the Practice did not offer her father a face to face appointment, provided inappropriate … |
NHS in England | Closed | 20 Feb 2023 |
| P-001822 | Ashford and St Peter's Hospitals NHS Foundation T… Dr O complains the Trust did not request urgent gastrological investigations as agreed in her outpatient appointment. |
NHS in England | Closed | 17 Feb 2023 |
| P-001804 | Sheffield Teaching Hospitals NHS Foundation Trust Ms C complains about aspects of the Trust's care and treatment during her hospital admissions between September and December 2020, … |
NHS in England | Closed | 17 Feb 2023 |
| P-001850 | NHS England Mrs U complains NHS England's Independent Review Panel upheld the decision that her late mother, Mrs E, was not eligible … |
NHS in England | Closed | 17 Feb 2023 |
| P-001800 | HM Passport Office Mr A complains HM Passport Office delayed granting a passport for his daughter. He says it accused him and overseas … |
UK Government | Not upheld | 16 Feb 2023 |
| P-001778 | North Tees and Hartlepool NHS Foundation Trust Mr S complains about the Trust's care and treatment of his mother and about its communication. |
NHS in England | Closed | 16 Feb 2023 |
| P-001788 | Leeds Teaching Hospitals NHS Trust Mrs E complains the Trust shared false and misleading information about concerns of possible Fabricated and Induced Illness (FII) with … |
NHS in England | Closed | 15 Feb 2023 |
| P-001824 | James Paget University Hospitals NHS Foundation T… Mrs E complains about the Trust's care of her father. She says it gave him morphine although he was allergic … |
NHS in England | Closed | 15 Feb 2023 |
| P-001801 | A practice in the Worcestershire area Mrs U complains the Practice would not give her son B12 injections. She also complains it delayed making referrals, did … |
NHS in England | Closed | 15 Feb 2023 |