Source · Ombudsman casework
PHSO Casework Decisions
4,078 published decisions
3,452 Health (NHS)
626 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,078 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002190 | King's College Hospital NHS Foundation Trust Mr M complained about his wife's care, citing delayed fluid drainage from her stomach, lack of communication with him, and … |
NHS in England | Closed | 8 Aug 2023 |
| P-002389 | An independent provider in the Redcar and Clevela… Miss Y complained a care home left Mr Y unconscious on the floor, provided incorrect nutrition, failed to test urine, … |
NHS in England | Closed | 7 Aug 2023 |
| P-003825 | Foreign, Commonwealth and Development Office Mr J complained the FCDO failed to effectively enforce consular access and address his torture and mistreatment while detained abroad. … |
UK Government | Upheld | 1 Aug 2023 |
| P-003836 | Legal Aid Agency Mr A complained the LAA altered his financial evidence, leading to higher legal fee contributions, and delayed correcting the assessment. … |
UK Government | Closed | 31 Jul 2023 |
| P-003840 | Maidstone and Tunbridge Wells NHS Trust Ms A complained a doctor damaged her nerves during a lumbar puncture, discharged her too soon, and failed to perform … |
NHS in England | Closed | 31 Jul 2023 |
| P-003868 | Leeds Teaching Hospitals NHS Trust Mrs W complained that three NHS organisations missed her son's left thigh fracture in January 2022. This alleged oversight caused … |
NHS in England | Closed | 31 Jul 2023 |
| P-003890 | Chelsea and Westminster Hospital NHS Foundation T… Mrs L complained her husband contracted COVID-19, received inadequate liver disorder treatment, suffered falls due to poor risk management, and … |
NHS in England | Closed | 31 Jul 2023 |
| P-003906 | A practice in the Doncaster area Ms L complained her GP practice failed to treat DVT, mental health issues, stomach problems, diabetic symptoms, menopause symptoms, and … |
NHS in England | Closed | 31 Jul 2023 |
| P-002191 | Department for Work and Pensions Mr X complained the DWP poorly managed an investigation into third-party fraud using his details and did not provide enough … |
UK Government | Closed | 31 Jul 2023 |
| P-003827 | A practice in the Oldham area Ms A complained her GP practice incorrectly advised on follow-up care, issued a zero-tolerance letter, and wrongly removed her and … |
NHS in England | Closed | 28 Jul 2023 |
| P-003903 | Northern Care Alliance NHS Foundation Trust Mr E complained his wife's pneumonia and death were caused by the Trust's incorrect use of a nasogastric tube and … |
NHS in England | Closed | 28 Jul 2023 |
| P-003889 | United Lincolnshire Hospitals NHS Trust Miss A complained her father died from aspiration pneumonia after being given a ham sandwich during a 'fit for discharge' … |
NHS in England | Closed | 28 Jul 2023 |
| P-003902 | Hampshire Hospitals NHS Foundation Trust Mrs A complained about wrong lenses used in cataract surgeries, which worsened her astigmatism and caused ongoing vision problems that … |
NHS in England | Closed | 28 Jul 2023 |
| P-003911 | A dental practice in the Bolton area Mrs A alleged her dentist missed a tooth fracture caused by an accident and provided an uneven denture, leading to … |
NHS in England | Closed | 28 Jul 2023 |
| P-003855 | East London NHS Foundation Trust Mr A complained the Trust stopped his daughter's autism assessment and family support without explanation, causing his family uncertainty, anxiety, … |
NHS in England | Closed | 27 Jul 2023 |
| P-003838 | Integrated Care Northamptonshire Mr A complained the ICB removed passenger assistance for his son's day centre travel without agreement, causing his son anxiety … |
NHS in England | Closed | 27 Jul 2023 |
| P-003874 | Royal United Hospitals Bath NHS Foundation Trust Miss F and Mr J complained about serious failings in Miss F's high-risk antenatal care and inadequate postnatal/bereavement support, which … |
NHS in England | Upheld | 27 Jul 2023 |
| P-003826 | Ministry of Justice Mr J complained the Ministry of Justice wrongly approved flawed Independent Monitoring Board documents concerning legal powers, contract signing, and … |
UK Government | Closed | 27 Jul 2023 |
| P-003877 | Nottingham University Hospitals NHS Trust Ms T complained the Trust's care for her mother, Mrs T, failed in individualised care, coordinated planning, and communication, leading … |
NHS in England | Partly upheld | 27 Jul 2023 |
| P-003912 | Hampshire and Isle of Wight Integrated Care Board Miss S complained the ICB incorrectly found her son ineligible for Child and Young People's Continuing Care (CCC) funding, disagreeing … |
NHS in England | Closed | 27 Jul 2023 |
| P-003885 | A practice in the Kent area Mrs O complained the Practice prescribed end-of-life medication to her husband without discussion, examination, or family consultation, despite him being … |
NHS in England | Closed | 26 Jul 2023 |
| P-003910 | Royal Free London NHS Foundation Trust Mr I complained about multiple failings in his daughter's care, including surgical procedure without consent, poor communication, inadequate nursing care … |
NHS in England | Closed | 26 Jul 2023 |
| P-003835 | Sussex Partnership NHS Foundation Trust Mrs B complained CAMHS failed to provide appropriate one-to-one therapy for her daughter, delayed medication, and did not monitor her … |
NHS in England | Closed | 26 Jul 2023 |
| P-003909 | A practice in the Tower Hamlets area Ms E complained a nurse caused her pain during a COVID-19 vaccination, left without explanation, and she was rushed out, … |
NHS in England | Closed | 26 Jul 2023 |
| P-003869 | UK Visas and Immigration Mr V complained UKVI refused to refund his legal costs after a successful administrative review. He argued this was due … |
UK Government | Not upheld | 25 Jul 2023 |