Source · Ombudsman casework
PHSO Casework Decisions
4,078 published decisions
3,452 Health (NHS)
626 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,078 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003820 | HM Revenue and Customs Mr N complained HMRC wrongly advised his accountant about refunding loss relief to his personal account, causing his business to … |
UK Government | Closed | 18 Sep 2023 |
| P-003860 | Northern Ireland Human Rights Commission Ms N complained the NIHRC wrongly refused her request for help regarding a housing association's eviction actions, which ultimately led … |
UK Government | Closed | 14 Sep 2023 |
| P-003864 | London North West University Healthcare NHS Trust Mrs D complained about her mother's poor care at a care home and hospital, alleging medical neglect, falls, and an … |
NHS in England | Closed | 13 Sep 2023 |
| P-003832 | A GP practice in the Durham area Mrs A complained her GP practice refused a bone density scan and failed to communicate her osteoporosis diagnosis, delaying her … |
NHS in England | Closed | 12 Sep 2023 |
| P-003898 | Guy’s and St Thomas’ NHS Foundation Trust Mrs P complains about a traumatic endoscopy procedure on 11 July 2020, alleging it was done without anaesthesia, without lubricant, … |
NHS in England | Closed | 12 Sep 2023 |
| P-003870 | Information Commissioner's Office The Information Commissioner's Office (ICO) allegedly failed to properly consider two complaints made by Mr I. |
UK Government | Closed | 12 Sep 2023 |
| P-003843 | HM Revenue and Customs HMRC declined Self-Employment Income Support Scheme (SEISS) access, alleging Mr F incorrectly entered self-employment income on his tax return. |
UK Government | Closed | 11 Sep 2023 |
| P-003880 | University Hospitals Sussex NHS Foundation Trust The Trust allegedly delayed Mrs M's discharge, failed to identify/treat her vertigo and chest infection, and did not provide adequate … |
NHS in England | Closed | 8 Sep 2023 |
| P-003841 | Buckinghamshire Healthcare NHS Trust The Trust allegedly failed to diagnose/treat Mrs N's sepsis, poorly managed her hydration/nutrition, and gave misleading communication regarding her prognosis. |
NHS in England | Closed | 8 Sep 2023 |
| P-003867 | A practice in the Greater London area A GP practice allegedly incorrectly insisted on DVLA notification, failed to keep a questionnaire copy, delayed sending a cardiology report, … |
NHS in England | Closed | 7 Sep 2023 |
| P-003873 | Guy's and St Thomas' NHS Foundation Trust The Trust allegedly denied Mrs E a reasonable adjustment to stay overnight with her disabled daughter and failed to book … |
NHS in England | Closed | 7 Sep 2023 |
| P-003863 | Imperial College Healthcare NHS Trust A consultant allegedly ignored Mr R's concerns about severe bleeding, refused a hysterectomy, and incorrectly prescribed a contraceptive coil. |
NHS in England | Closed | 6 Sep 2023 |
| P-003830 | Hampshire Hospitals NHS Foundation Trust The Trust allegedly performed an Epley manoeuvre incorrectly and failed to properly treat subsequent symptoms, causing hearing and balance issues. |
NHS in England | Closed | 6 Sep 2023 |
| P-003821 | Staffordshire and Stoke-on-Trent Integrated Care … The ICB allegedly misinformed Mr E, preventing him from appealing its decision that his mother was ineligible for a continuing … |
NHS in England | Closed | 5 Sep 2023 |
| P-003875 | HM Courts and Tribunals Service An HMCTS officer allegedly failed to secure debtor bank statements during an interview, preventing Mr U from tracing money owed … |
UK Government | Closed | 5 Sep 2023 |
| P-003844 | Ordnance Survey Ordnance Survey allegedly incorrectly mapped the Dysynni river foreshore, leading to trespassing on Dr U's property and causing distress. |
UK Government | Closed | 4 Sep 2023 |
| P-003284 | University Hospitals Birmingham NHS Foundation Tr… The Trust allegedly failed to gain consent for and forced catheterisation on E, causing pain. There were also delays in … |
NHS in England | Upheld | 3 Sep 2023 |
| P-003842 | Derby and Derbyshire Integrated Care Board Mr R complained the ICB did not conduct a full retrospective review of his mother's Continuing Healthcare eligibility for 2011-2012. … |
NHS in England | Closed | 1 Sep 2023 |
| P-003900 | Gateshead Health NHS Foundation Trust The Trust allegedly performed an incorrect total knee replacement, then failed to take Mr E's concerns about complications seriously. |
NHS in England | Closed | 1 Sep 2023 |
| P-003823 | A GP practice in the Doncaster area A GP practice allegedly refused to provide routine aftercare following Mrs C's private surgery, causing her anxiety about her recovery. |
NHS in England | Closed | 1 Sep 2023 |
| P-002189 | University Hospitals Sussex NHS Foundation Trust Mrs A complained about her husband's care, believing he was discharged too soon and his death could have been avoided. … |
NHS in England | Closed | 28 Aug 2023 |
| P-003899 | A dental practice in the Lambeth area Mr I complained a dental practice removed a tooth without good reason and failed to provide a replacement dental bridge. … |
NHS in England | Closed | 25 Aug 2023 |
| P-002142 | Northumbria Healthcare NHS Foundation Trust Mr T complained about his late father's care, alleging improper care for a foot wound leading to infection, inappropriate administration … |
NHS in England | Partly upheld | 18 Aug 2023 |
| P-002246 | A GP practice in the Somerset area Mr O complained his GP repeatedly failed to diagnose his DVT symptoms over 20 years, despite his family history. He … |
NHS in England | Closed | 16 Aug 2023 |
| P-003879 | Leeds Teaching Hospitals NHS Trust Ms and Mrs G complained about delayed aortic dissection diagnosis, inadequate treatment, poor monitoring, and slow ambulance response across multiple … |
NHS in England | Closed | 14 Aug 2023 |