Source · Ombudsman casework
PHSO Casework Decisions
3,824 published decisions
3,251 Health (NHS)
573 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,824 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001871 | Manchester University NHS Foundation Trust Ms G complains about the nursing care the Trust gave to her son in 2020. |
NHS in England | Closed | 8 Mar 2023 |
| P-001900 | The Chaseley Trust Mrs R complains about the care and treatment provided by a care home funded by the Trust. She says it … |
NHS in England | Closed | 8 Mar 2023 |
| P-001902 | A dental practice in the Leicestershire area Ms E complains the Practice used excessive force when removing two teeth and this led to a broken jaw and … |
NHS in England | Closed | 7 Mar 2023 |
| P-001857 | Guy's and St Thomas' NHS Foundation Trust Mrs E complains the Trust failed to diagnose her husband's brain cancer and instead diagnosed him with Parkinson's disease. |
NHS in England | Closed | 7 Mar 2023 |
| P-001908 | Northern Care Alliance NHS Foundation Trust Mrs C complains the Trust missed opportunities to investigate her sister's symptoms. She said it did not put a care … |
NHS in England | Closed | 6 Mar 2023 |
| P-001868 | Manchester University NHS Foundation Trust Mrs R complains about her treatment from the Trust's rehabilitation unit after she broke her ribs and femur. She also … |
NHS in England | Closed | 6 Mar 2023 |
| P-001905 | County Durham and Darlington NHS Foundation Trust Miss O complains the Trust did not follow up on an appointment and book more surgery. |
NHS in England | Closed | 3 Mar 2023 |
| P-001909 | HM Revenue and Customs Mr A complains HMRC failed to investigate his report of child benefit fraud. |
UK Government | Closed | 3 Mar 2023 |
| P-001862 | Health Assessment Advisory Service Mr U complains the organisation refused his request for a home-based or paper-based assessment instead of a face-to-face one. He … |
UK Government | Closed | 1 Mar 2023 |
| P-001876 | A dental practice in the Kingston upon Thames area Mr R complains the Practice cemented a crown in place without letting him check it first. He also complains that … |
NHS in England | Upheld | 1 Mar 2023 |
| P-001879 | The Christie NHS Foundation Trust Ms R complains the Trust did a scan in July 2020 and misdiagnosed her saying her melanoma had returned and … |
NHS in England | Closed | 1 Mar 2023 |
| P-001893 | Chelsea and Westminster Hospital NHS Foundation T… Mr A complains the Trust failed to give him correct treatment on his right knee and he is now in … |
NHS in England | Closed | 1 Mar 2023 |
| P-001806 | A practice in the West Midlands area Ms O complains the Practice should have referred her mother, Ms I, to specialists to help with her nutrition, alcohol … |
NHS in England | Closed | 28 Feb 2023 |
| P-001787 | Humber and North Yorkshire Integrated Care Board The legal firm complains the ICB is acting against the National Framework by refusing to do a checklist or decision … |
NHS in England | Closed | 28 Feb 2023 |
| P-001786 | Medicines and Healthcare products Regulatory Agen… Mrs H complains the Medicines and Healthcare products Regulatory Agency (MHRA) decided the failure of her knee replacement was not … |
UK Government | Closed | 28 Feb 2023 |
| P-001809 | Wrightington, Wigan and Leigh NHS Foundation Trust Mrs A complains the Trust failed to identify breast cancer after doing a mammogram, although she had a lump. She … |
NHS in England | Partly upheld | 28 Feb 2023 |
| P-001825 | A practice in the Cheshire area Mrs G complains the Practice stopped her mother’s blood thinning medication without doing a physical examination first. |
NHS in England | Closed | 28 Feb 2023 |
| P-001818 | A practice in the Somerset area Miss O complains the Practice was not clear during an asthma review. She also says it did not listen to … |
NHS in England | Closed | 28 Feb 2023 |
| P-001815 | Royal Free London NHS Foundation Trust Mrs B complains the Trust did not identify signs of kidney cancer during tests in March 2018 and this led … |
NHS in England | Closed | 28 Feb 2023 |
| P-001802 | NHS England Mr I complains NHS England’s Independent Review Panel (IRP) meeting went ahead without him and NHS England did not record … |
NHS in England | Closed | 28 Feb 2023 |
| P-001849 | Chelsea and Westminster Hospital NHS Foundation T… Ms E complains the Trust decided she was no longer suitable for gastric bypass surgery and discharged her. |
NHS in England | Closed | 28 Feb 2023 |
| P-001779 | Children and Family Court Advisory and Support Se… Ms B complains Cafcass did not follow process when completing the Section 7 report for the Family Court. She says … |
UK Government | Closed | 28 Feb 2023 |
| P-001826 | A practice in the Calderdale area Mrs A complains the Practice diagnosed her mother over the phone many times but her condition did not improve. She … |
NHS in England | Closed | 27 Feb 2023 |
| P-001816 | Dartford and Gravesham NHS Trust Mrs O complains Dartford and Gravesham NHS Trust should not have discharged her father and she complains it failed to … |
NHS in England | Closed | 27 Feb 2023 |
| P-001781 | A practice in the Plymouth area Mrs E complains the Practice prescribed medication to her mother without looking at what medication she was already taking. She … |
NHS in England | Closed | 27 Feb 2023 |