Source · Ombudsman casework
PHSO Casework Decisions
3,824 published decisions
3,251 Health (NHS)
573 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,824 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001923 | UK Research and Innovation Dr A applied to UKRI for funding for her research proposal. UKRI did not grant funding and Dr A complains … |
UK Government | Closed | 29 Mar 2023 |
| P-001898 | A care home in the Birmingham area Mr O complains about the Home's management of his mother's incontinence pads and that it did not apply cream to … |
NHS in England | Closed | 29 Mar 2023 |
| P-002011 | Northampton General Hospital NHS Trust Miss I complains the Trust did not recognise she was in established labour. She says it did not take her … |
NHS in England | Upheld | 28 Mar 2023 |
| P-001856 | NHS England Mrs L complains NHS England's Independent Review Panel (IRP) upheld the CCG's decision that her mother, Mrs G, was not … |
NHS in England | Closed | 28 Mar 2023 |
| P-001901 | East Sussex Healthcare NHS Trust Mrs O complains the Trust neglected her husband, which led to problems in surgery causing him to need a stoma … |
NHS in England | Closed | 28 Mar 2023 |
| P-001864 | Tees, Esk and Wear Valleys NHS Foundation Trust Mr A complains about the Trust's actions after it did a medication review. He also complains it did not investigate … |
NHS in England | Closed | 28 Mar 2023 |
| P-001870 | A dental practice in the York area Mr A complains the Practice failed to deal with his complaint in an impartial way. |
NHS in England | Closed | 28 Mar 2023 |
| P-001873 | Hampshire Hospitals NHS Foundation Trust Mr I complains the Trust delayed diagnosing and treating his meningitis for three days. |
NHS in England | Closed | 28 Mar 2023 |
| P-001886 | The Princess Alexandra Hospital NHS Trust Ms E complains the Trust failed to diagnose her with premature ovarian insufficiency or perimenopause and to start her on … |
NHS in England | Closed | 28 Mar 2023 |
| P-001904 | Countess of Chester Hospital NHS Foundation Trust Ms E complains a previous procedure with her contraceptive coil led her to develop a serious infection and to have … |
NHS in England | Closed | 27 Mar 2023 |
| P-001919 | HM Revenue and Customs Mr A complains HMRC is asking him to repay a tax credit overpayment which he believes comes from a fraudulent … |
UK Government | Closed | 27 Mar 2023 |
| P-001899 | A dental practice in the Barking and Dagenham area Mrs U complains the dentist drilled more than needed during a procedure, causing the tooth to break the next morning. |
NHS in England | Closed | 27 Mar 2023 |
| P-001907 | Mersey Care NHS Foundation Trust Mrs E complains the Trust changed its mind about helping her get specialised funding to treat her son's obsessive compulsive … |
NHS in England | Closed | 27 Mar 2023 |
| P-001921 | Independent Assessment Services Ms O complains IAS took too long to assess her for a Personal Independence Payment (PIP). |
UK Government | Upheld | 27 Mar 2023 |
| P-001854 | University College London Hospitals NHS Foundatio… Mrs R complains the Trust wrongly diagnosed her in 2015. Mrs R also complains the Trust did not tell her … |
NHS in England | Closed | 24 Mar 2023 |
| P-001877 | Hampshire and Isle of Wight Integrated Care Board Mrs T complains the ICB did not say funding for fertility treatment would be withdrawn if they had a child … |
NHS in England | Closed | 24 Mar 2023 |
| P-001922 | Child Support Agency Mr L complains CSA failed to keep to terms of a judgement made by the Court of Appeal. He says … |
UK Government | Closed | 24 Mar 2023 |
| P-001869 | A practice in the Warwickshire area Mrs V complains the Practice failed to refer her for an urgent scan when she had post-menopausal bleeding. |
NHS in England | Closed | 23 Mar 2023 |
| P-001875 | East Sussex Healthcare NHS Trust Miss X complains the Trust left her for a long time while she was bleeding heavily, and it did not … |
NHS in England | Closed | 23 Mar 2023 |
| P-001888 | NHS England Mr B complains about how NHS England looked at his continuing healthcare (CHC) claim for his late father, Mr P. |
NHS in England | Closed | 23 Mar 2023 |
| P-001889 | Department for Work and Pensions Mr I complains the Department for Work and Pensions wrongly decided he was no longer entitled to the Job Seeker's … |
UK Government | Closed | 23 Mar 2023 |
| P-001910 | Student Loans Company Mr A complains SLC paid the first instalment of Miss A’s student loan into an incorrect bank account. Mr A … |
UK Government | Closed | 23 Mar 2023 |
| P-001913 | Companies House Mr V complains about the appeals process for a late filing penalty. Mr V says the process is difficult to … |
UK Government | Closed | 22 Mar 2023 |
| P-001881 | Lincolnshire Community Health Services NHS Trust Mrs O complains the Trust failed to do a scan for her husband and this delayed a diagnosis being made. |
NHS in England | Closed | 22 Mar 2023 |
| P-001915 | Student Loans Company Miss G complains SLC recorded her as having medical conditions she did not have which delayed her application for disabled … |
UK Government | Closed | 22 Mar 2023 |