Source · Ombudsman casework
PHSO Casework Decisions
4,078 published decisions
3,452 Health (NHS)
626 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,078 decisions represent approximately 1.3% of the 319,009 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002248 | University Hospitals Sussex NHS Foundation Trust A patient complained the Trust failed to diagnose a haematoma and communicate a positive COVID-19 test result, resulting in a … |
NHS in England | Closed | 26 Oct 2023 |
| P-002278 | Maidstone and Tunbridge Wells NHS Trust A patient complained that vitrectomy surgery in 2015 and cataract surgery in 2020 by the Trust resulted in him losing … |
NHS in England | Closed | 23 Oct 2023 |
| P-002255 | FedBucks A patient complained Fedbucks mismanaged her gynaecological care, ignored an ultrasound showing inflammation, and a doctor dismissed her concerns, causing … |
NHS in England | Closed | 19 Oct 2023 |
| P-002262 | Chesterfield Royal Hospital NHS Foundation Trust A daughter complained that staff allowed her mother to die traumatically and painfully, failing to follow the care plan, reapply … |
NHS in England | Closed | 19 Oct 2023 |
| P-002253 | A GP practice in the Hertfordshire area A patient complained a GP practice failed to diagnose his bladder problem and hydronephrosis. He also complained NHS England mishandled … |
NHS in England | Closed | 18 Oct 2023 |
| P-002488 | HM Courts and Tribunals Service A user complained HMCTS mishandled her court hearing, failed to inform her about proceedings, and did not provide requested information … |
UK Government | Closed | 18 Oct 2023 |
| P-002252 | Royal Cornwall Hospitals NHS Trust A husband complained the Trust discharged his wife after a misdiagnosis of no hip fracture, delaying her treatment and causing … |
NHS in England | Closed | 17 Oct 2023 |
| P-002250 | British Pregnancy Advisory Service Miss A alleged BPAS gave her abortion medication without proper consultation and provided a dismissive complaint response, causing severe emotional … |
NHS in England | Closed | 17 Oct 2023 |
| P-003893 | Barking, Havering and Redbridge University Hospit… A sister complained the Trust failed to explain DVT risks to her brother, mismanaged his symptoms in ED, and missed … |
NHS in England | Upheld | 17 Oct 2023 |
| P-002260 | A GP practice in the Cornwall area A patient complained a GP practice refused a urology referral and a GP used inappropriate language in her records, causing … |
NHS in England | Closed | 17 Oct 2023 |
| P-002272 | Salisbury NHS Foundation Trust Mr P complained the Trust delayed giving his sister, Mrs C, a respiratory mask and administered an opiate overdose. He … |
NHS in England | Closed | 16 Oct 2023 |
| P-002259 | South Tees Hospitals NHS Foundation Trust Mrs R complained she suffered permanent nerve damage due to inadequate turning during a ten-day induced coma. She also felt … |
NHS in England | Closed | 13 Oct 2023 |
| P-002268 | A practice in the Warrington area Miss U alleged her GP failed to consider her medical history when prescribing medication, did not inform her of potential … |
NHS in England | Closed | 12 Oct 2023 |
| P-002269 | Humber and North Yorkshire Integrated Care Board Mrs A complained a GP failed to arrange a home visit and poorly communicated her husband's end-of-life status. She also … |
NHS in England | Closed | 11 Oct 2023 |
| P-002274 | Lancashire Teaching Hospitals NHS Foundation Trust Miss B complained the Trust wrongly discharged her father while he was still bleeding severely, which she believes contributed to … |
NHS in England | Closed | 11 Oct 2023 |
| P-002265 | University Hospitals Birmingham NHS Foundation Tr… Mrs A complained about her husband's care, including isolation issues, incorrect COVID-19 treatment, insensitive communication about his dying, and unauthorized … |
NHS in England | Closed | 9 Oct 2023 |
| P-002266 | West Midlands Ambulance Service University NHS Fo… Ms U complained paramedics brought a television documentary crew to her home while her mother was critically ill and needed … |
NHS in England | Closed | 5 Oct 2023 |
| P-002249 | Mid and South Essex NHS Foundation Trust Miss E complained the Trust misdiagnosed her mother's brain infection as a tumour and failed to identify a pelvic abscess, … |
NHS in England | Closed | 5 Oct 2023 |
| P-002257 | A GP practice in the Wiltshire area Ms O complained the Practice gave her father a COVID-19 vaccination without her consent and failed to diagnose his bronchopneumonia, … |
NHS in England | Closed | 5 Oct 2023 |
| P-002273 | Sussex Partnership NHS Foundation Trust Mr G complained the Trust provided inadequate care for his daughter, Miss J, by delaying urgent appointments, using non-medical staff, … |
NHS in England | Closed | 4 Oct 2023 |
| P-003829 | Sheffield Children's NHS Foundation Trust Ms P complained about inadequate care for her son, W, under a consultant, including poor monitoring and incorrect central line … |
NHS in England | Partly upheld | 4 Oct 2023 |
| P-002247 | Bromley Healthcare Ms A complained that various NHS organisations held incorrect information in her medical records, including a misdiagnosis of psychosis, which … |
NHS in England | Closed | 4 Oct 2023 |
| P-003862 | A dental practice in the Birmingham area A dental practice failed to identify the need for a second root canal earlier and attempted it without sufficient skills, … |
NHS in England | Closed | 29 Sep 2023 |
| P-003896 | Cambridge University Hospitals NHS Foundation Tru… Mr A complained about an unsuccessful nose operation resulting in persistent bleeding and breathing difficulties. He cited poor service and … |
NHS in England | Closed | 29 Sep 2023 |
| P-003818 | Lincolnshire Community Health Services NHS Trust Mr and Mrs A complained a nurse improperly accessed their records for non-clinical reasons, the Trust failed to restrict Mr … |
NHS in England | Closed | 29 Sep 2023 |