Source · Ombudsman casework
PHSO Casework Decisions
4,067 published decisions
3,444 Health (NHS)
623 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,067 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002326 | George Eliot Hospital NHS Trust Mrs W complained the Trust wrongly discharged her and failed to properly investigate her stroke-like symptoms, leading to a life-altering … |
NHS in England | Upheld | 3 Nov 2023 |
| P-002303 | South West Yorkshire Partnership NHS Foundation T… Miss H complained the Trust's consultant psychiatrist changed her medication and refused to revert it, which she believes led to … |
NHS in England | Upheld | 3 Nov 2023 |
| P-002288 | Northern Lincolnshire and Goole NHS Foundation Tr… Mrs J complained the Trust wrongly accepted her brother's capacity for a ReSPECT form and then inappropriately used it to … |
NHS in England | Closed | 2 Nov 2023 |
| P-002320 | Barts Health NHS Trust Mr L complained the Trust performed his circumcision incorrectly with tight stitching and provided no aftercare, causing pain, lymphedema, and … |
NHS in England | Closed | 1 Nov 2023 |
| P-002263 | Mid and South Essex NHS Foundation Trust A patient complained about COVID-19 care, including signing an unreadable consent form, an oxygen machine running out of water, lack … |
NHS in England | Closed | 31 Oct 2023 |
| P-002251 | London Ambulance Service NHS Trust Mr B complained about severe delays and incorrect categorization of his wife's 999 call, leading to a prolonged ambulance wait … |
NHS in England | Closed | 31 Oct 2023 |
| P-002261 | Rural Payments Agency Mr S complained the RPA website's poor user experience and lack of submission confirmation led to his Countryside Stewardship claim … |
UK Government | Closed | 31 Oct 2023 |
| P-002258 | HM Courts and Tribunals Service Mr R complained about a delayed speeding fine and HMCTS's failure to allow call recording as a reasonable adjustment, causing … |
UK Government | Closed | 31 Oct 2023 |
| P-002254 | A GP practice in the Sefton area A patient complained a GP practice failed to book X-rays, give painkillers, or provide adequate information for knee pain, and … |
NHS in England | Closed | 31 Oct 2023 |
| P-002271 | HM Revenue and Customs Mrs A complained HMRC pursued a tax credit debt through DWP despite her direct debit being cancelled and her belief … |
UK Government | Closed | 31 Oct 2023 |
| P-002270 | A practice in the Newcastle upon Tyne area A patient alleged a GP practice failed to diagnose and treat his urinary and prostate issues since 2017, missing referrals … |
NHS in England | Closed | 31 Oct 2023 |
| P-002267 | Liverpool Heart and Chest Hospital NHS Foundation… A patient complained the Trust made unkind comments about her deceased mother and a poem she wrote, and sent an … |
NHS in England | Closed | 30 Oct 2023 |
| P-002256 | University Hospitals Birmingham NHS Foundation Tr… A son complained his dying father was publicly informed of his condition, discharged without support, lacked appropriate home assessment and … |
NHS in England | Closed | 27 Oct 2023 |
| P-002264 | A GP practice in the Hertfordshire area A wife complained the Practice failed to identify signs of a heart attack and act appropriately during her husband's visits, … |
NHS in England | Closed | 26 Oct 2023 |
| P-002248 | University Hospitals Sussex NHS Foundation Trust A patient complained the Trust failed to diagnose a haematoma and communicate a positive COVID-19 test result, resulting in a … |
NHS in England | Closed | 26 Oct 2023 |
| P-002278 | Maidstone and Tunbridge Wells NHS Trust A patient complained that vitrectomy surgery in 2015 and cataract surgery in 2020 by the Trust resulted in him losing … |
NHS in England | Closed | 23 Oct 2023 |
| P-002262 | Chesterfield Royal Hospital NHS Foundation Trust A daughter complained that staff allowed her mother to die traumatically and painfully, failing to follow the care plan, reapply … |
NHS in England | Closed | 19 Oct 2023 |
| P-002255 | FedBucks A patient complained Fedbucks mismanaged her gynaecological care, ignored an ultrasound showing inflammation, and a doctor dismissed her concerns, causing … |
NHS in England | Closed | 19 Oct 2023 |
| P-002488 | HM Courts and Tribunals Service A user complained HMCTS mishandled her court hearing, failed to inform her about proceedings, and did not provide requested information … |
UK Government | Closed | 18 Oct 2023 |
| P-002253 | A GP practice in the Hertfordshire area A patient complained a GP practice failed to diagnose his bladder problem and hydronephrosis. He also complained NHS England mishandled … |
NHS in England | Closed | 18 Oct 2023 |
| P-002252 | Royal Cornwall Hospitals NHS Trust A husband complained the Trust discharged his wife after a misdiagnosis of no hip fracture, delaying her treatment and causing … |
NHS in England | Closed | 17 Oct 2023 |
| P-003893 | Barking, Havering and Redbridge University Hospit… A sister complained the Trust failed to explain DVT risks to her brother, mismanaged his symptoms in ED, and missed … |
NHS in England | Upheld | 17 Oct 2023 |
| P-002260 | A GP practice in the Cornwall area A patient complained a GP practice refused a urology referral and a GP used inappropriate language in her records, causing … |
NHS in England | Closed | 17 Oct 2023 |
| P-002250 | British Pregnancy Advisory Service Miss A alleged BPAS gave her abortion medication without proper consultation and provided a dismissive complaint response, causing severe emotional … |
NHS in England | Closed | 17 Oct 2023 |
| P-002272 | Salisbury NHS Foundation Trust Mr P complained the Trust delayed giving his sister, Mrs C, a respiratory mask and administered an opiate overdose. He … |
NHS in England | Closed | 16 Oct 2023 |