Source · Ombudsman casework
PHSO Casework Decisions
3,824 published decisions
3,251 Health (NHS)
573 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,824 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001969 | Walsall Healthcare NHS Trust Miss N and Mrs N complain the Trust ignored, did not examine and did not give appropriate treatment for Mr … |
NHS in England | Closed | 19 Apr 2023 |
| P-001952 | A practice in the Birmingham area Mrs A complains the Practice gave her a cortisone injection that made her symptoms and pain worse. |
NHS in England | Closed | 17 Apr 2023 |
| P-001938 | Imperial College Healthcare NHS Trust Mr O complains about a referral to the Trust. He says the Trust failed to prescribe isotretinoin to treat his … |
NHS in England | Closed | 17 Apr 2023 |
| P-001928 | A practice in the Essex area Mrs U complains about how the Practice managed her medication, referrals and stroke treatment. She also complains about the Practice's … |
NHS in England | Closed | 14 Apr 2023 |
| P-001959 | HM Revenue and Customs Dr N complains HMRC treated her like a criminal when it asked her to pay back underpaid tax. |
UK Government | Closed | 14 Apr 2023 |
| P-001943 | Cambridge University Hospitals NHS Foundation Tru… Mrs H complains about the Trust's care of her husband and how it managed his catheter. She also complains about … |
NHS in England | Closed | 14 Apr 2023 |
| P-001953 | A practice in the Durham area Mrs O complains the Practice failed to diagnose and appropriately treat her late mother's heart failure symptoms between January and … |
NHS in England | Closed | 13 Apr 2023 |
| P-001963 | Walsall Healthcare NHS Trust Miss G complains on behalf of her late uncle, Mr B. She complains the Trust said Mr B was on … |
NHS in England | Closed | 12 Apr 2023 |
| P-001937 | London Ambulance Service NHS Trust Mr X complains the ambulance arrived eight and a half hours after he called for an ambulance and by this … |
NHS in England | Closed | 11 Apr 2023 |
| P-001958 | Lancashire Teaching Hospitals NHS Foundation Trust Mr A complains the Trust did not start compulsory COVID-19 testing for asymptomatic staff as soon as it should have. … |
NHS in England | Not upheld | 6 Apr 2023 |
| P-001955 | Calderdale and Huddersfield NHS Foundation Trust Mr H complains the Trust did not manage his mother’s weight and it deteriorated during her admission. He also complains … |
NHS in England | Closed | 5 Apr 2023 |
| P-001929 | Lewisham and Greenwich NHS Trust Ms T complains on behalf of her mother about how the Trust managed her seizures, medication and inflammation of the … |
NHS in England | Partly upheld | 5 Apr 2023 |
| P-001960 | Whittington Health NHS Trust Mr E complains the Trust was unprofessional during an examination in July 2022. He also complains staff used inappropriate language … |
NHS in England | Closed | 5 Apr 2023 |
| P-001957 | Croydon Health Services NHS Trust Mr G complains about the Trust's decision to stop treating his sister with antibiotics for an infection. |
NHS in England | Closed | 5 Apr 2023 |
| P-001964 | A practice in the Stockton-on-Tees area Mrs O complains the Practice ignored her requests for an emergency appointment. |
NHS in England | Closed | 4 Apr 2023 |
| P-001972 | Royal Devon University Healthcare NHS Foundation … Ms D complains about the Trust's prescription for her acne rosacea. |
NHS in England | Closed | 4 Apr 2023 |
| P-001896 | Manchester University NHS Foundation Trust Miss B and Mrs B complain the Trust's Child and Adolescent Mental Health Service (CAMHS) delayed making a diagnosis. |
NHS in England | Upheld | 31 Mar 2023 |
| P-001914 | Imperial College Healthcare NHS Trust Mr A complains about the Trust's care and treatment after he had foot surgery. He also complains about how it … |
NHS in England | Upheld | 31 Mar 2023 |
| P-001917 | South West Yorkshire Partnership NHS Foundation T… Mr A complains the Trust did not refer him to secondary psychological treatment until 2019 although he asked for it … |
NHS in England | Not upheld | 30 Mar 2023 |
| P-001916 | Department for Business, Energy and Industrial St… Ms E complains DBEIS did not act quickly when she asked it to change her Green Homes Grant Scheme vouchers … |
UK Government | Closed | 30 Mar 2023 |
| P-001858 | Lancashire Teaching Hospitals NHS Foundation Trust Mrs M complains about the Trust's nursing care and communication when her father was admitted during the pandemic. |
NHS in England | Closed | 30 Mar 2023 |
| P-001887 | University College London Hospitals NHS Foundatio… Mr R complains the Trust incorrectly informed him that his injury was inoperable and refused to operate. |
NHS in England | Closed | 30 Mar 2023 |
| P-001859 | East and North Hertfordshire NHS Trust Mrs N complains about each of the Trust's Emergency Departments and the care it gave to her father. |
NHS in England | Upheld | 30 Mar 2023 |
| P-001918 | Driver & Vehicle Licensing Agency Mr A complains DVLA unreasonably refused to register his tractor with its original number plate and instead gave him an … |
UK Government | Closed | 30 Mar 2023 |
| P-001865 | James Paget University Hospitals NHS Foundation T… Mrs G complains the Trust did not treat her partner's leg and feet ulcers properly and did not make full … |
NHS in England | Upheld | 30 Mar 2023 |