Source · Ombudsman casework
PHSO Casework Decisions
4,067 published decisions
3,444 Health (NHS)
623 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,067 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002285 | A pharmacy in the Greater London area A pharmacy failed to inform Ms A about changes in thyroxine medication brands, leading to ten months of severe allergic … |
NHS in England | Closed | 23 Nov 2023 |
| P-002323 | University Hospitals Coventry and Warwickshire NH… The Trust missed opportunities to escalate care, wrongly withdrew treatment, delayed scans, failed to insert an NG tube, and communicated … |
NHS in England | Closed | 23 Nov 2023 |
| P-002287 | Solent NHS Trust Mrs M complained Trust staff failed to provide her father with a good supply of syringe driver medication, leading to … |
NHS in England | Upheld | 22 Nov 2023 |
| P-002282 | University Hospitals of North Midlands NHS Trust After quadruple bypass surgery, Mr U suffered a major bleed requiring further surgery after a junior nurse turned him on … |
NHS in England | Closed | 22 Nov 2023 |
| P-002299 | An practice in the Northumberland area Mr W complained the Practice mishandled his diazepam prescription and incorrectly prescribed prednisolone, causing him stress, anxiety, and health issues. |
NHS in England | Partly upheld | 22 Nov 2023 |
| P-002480 | Manchester University NHS Foundation Trust Mr C complained the Trust prescribed steroids for an eye condition without informing him of all possible side effects, leading … |
NHS in England | Upheld | 21 Nov 2023 |
| P-002284 | Midlands Partnership NHS Foundation Trust Miss R complained a mental health nurse shared private health information with her employer without consent, causing harassment and mental … |
NHS in England | Closed | 21 Nov 2023 |
| P-002295 | HM Courts and Tribunals Service Mr I complained HMCTS wrongly transferred his money claims to a defendant's local court, prejudicing him, and refused a court … |
UK Government | Closed | 21 Nov 2023 |
| P-002307 | Hull University Teaching Hospitals NHS Trust Mrs A complained the Trust delayed fitting a pacemaker for her father, believing this delay contributed to his fatal stroke. |
NHS in England | Closed | 21 Nov 2023 |
| P-002349 | A practice in the Hertfordshire area Mrs A complained the doctor missed stroke symptoms, failed to check blood pressure, and delayed/incorrectly managed her medication and blister … |
NHS in England | Closed | 21 Nov 2023 |
| P-002311 | Mid Yorkshire Teaching NHS Trust Mrs I complained the Trust wrongly diagnosed her husband with lung cancer and discharged him while confused and unable to … |
NHS in England | Closed | 21 Nov 2023 |
| P-002283 | York and Scarborough Teaching Hospitals NHS Found… Mr D complained the Trust failed to diagnose his wife's cancer in 2019/2020 and failed to effectively manage her pain … |
NHS in England | Upheld | 20 Nov 2023 |
| P-002289 | North East Ambulance Service NHS Foundation Trust Mrs A complained the ambulance crew failed to properly assess her condition or take her to hospital, leading to delayed … |
NHS in England | Closed | 20 Nov 2023 |
| P-002385 | Chelsea and Westminster Hospital NHS Foundation T… Mr E complained the Trust failed to provide treatment for his wife's sarcopenia, lacked a care plan, and made no … |
NHS in England | Closed | 17 Nov 2023 |
| P-002314 | Nottingham University Hospitals NHS Trust Mr O complained a consultant delayed knee surgery when his skin was clear, worsening his mobility and leading to him … |
NHS in England | Closed | 16 Nov 2023 |
| P-002324 | A practice in the City of Plymouth area Ms A complained the Practice delayed prescribing testosterone and arranging blood tests for menopause symptoms, and failed to refer her … |
NHS in England | Closed | 13 Nov 2023 |
| P-002290 | Department for Work and Pensions Mr A complained DWP wrongly ended his Pension Credit claim in 2018 due to a lodger, causing him financial and … |
UK Government | Closed | 13 Nov 2023 |
| P-002321 | Birmingham Women's and Children's NHS Foundation … Mrs E complained her son was discharged too soon after anaesthetic for leg injections, causing him to collapse and injure … |
NHS in England | Closed | 13 Nov 2023 |
| P-002318 | Mersey and West Lancashire Teaching Hospitals NHS… Mrs A alleged the Trust failed to prevent her mother from falling and did not manage her personal hygiene adequately, … |
NHS in England | Closed | 10 Nov 2023 |
| P-002304 | Coventry and Warwickshire Partnership NHS Trust Ms M complained the Trust provided inappropriate mental health care between 2018-2021, including unsuitable discharges, refused referrals, poor communication, and … |
NHS in England | Closed | 9 Nov 2023 |
| P-002297 | Medway NHS Foundation Trust Mrs H complained about her husband's care, including sepsis, post-fall procedures, transfer delays, significant weight loss, and lack of mobility … |
NHS in England | Closed | 9 Nov 2023 |
| P-002308 | Advisory, Conciliation and Arbitration Service (A… Mrs X alleged ACAS provided incorrect advice about a 'TUPE transfer' and the impact of signing a conciliation agreement, causing … |
UK Government | Closed | 8 Nov 2023 |
| P-002315 | Independent Case Examiner Ms A complained the DWP unfairly pursued an old benefit overpayment and the Independent Case Examiner (ICE) failed to conduct … |
UK Government | Closed | 7 Nov 2023 |
| P-002306 | The Dudley Group NHS Foundation Trust Mrs D complained her mother developed fatal pressure sores due to neglect, citing poor communication and frequent ward changes as … |
NHS in England | Closed | 7 Nov 2023 |
| P-002279 | A practice in the Derbyshire area Mr A complained the GP failed to arrange follow-up or hospital referral for his son's bowel cancer symptoms, leading to … |
NHS in England | Closed | 3 Nov 2023 |