Source · Ombudsman casework
PHSO Casework Decisions
3,824 published decisions
3,251 Health (NHS)
573 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,824 decisions represent approximately 1.2% of the 319,012 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001950 | A practice in the Stockton-on-Tees area Mr E complains a doctor refused to refer him to explore irritable bowel syndrome and the doctor was aggressive towards … |
NHS in England | Closed | 28 Apr 2023 |
| P-001961 | A practice in the Hillingdon area Mr A complains about the care and treatment given to his son, B. He says the treatment to B’s head … |
NHS in England | Closed | 28 Apr 2023 |
| P-003282 | Somerset NHS Foundation Trust Mrs L complained the Trust did not use a consent procedure before her breast biopsy. She complained something went wrong … |
NHS in England | Partly upheld | 28 Apr 2023 |
| P-001927 | South Tyneside and Sunderland NHS Foundation Trust Mrs O complains about the Trust's care and treatment of her father between December 2021 and January 2022. She also … |
NHS in England | Closed | 28 Apr 2023 |
| P-001956 | Homerton Healthcare NHS Foundation Trust Mrs Y complains the Trust did not tell her or her husband about his cancer diagnosis after a CT scan. … |
NHS in England | Closed | 27 Apr 2023 |
| P-001967 | Birmingham and Solihull Integrated Care Board Miss O complains about the ICB's decision to not give her any financial support. She also complains about the delays … |
NHS in England | Closed | 27 Apr 2023 |
| P-001948 | A practice in the Surrey area Mr B complains he went to the Practice with severe pains in his abdomen and bladder, but it did not … |
NHS in England | Closed | 27 Apr 2023 |
| P-001930 | United Lincolnshire Hospitals NHS Trust Mr L complains the Trust did not manage his wife’s vulnerability or treat her conditions appropriately. He also complains he … |
NHS in England | Closed | 27 Apr 2023 |
| P-001965 | Slough Borough Council Miss S complains her personal health budget has been underfunded since 1 December 2020. She also complains the ICB failed … |
NHS in England | Closed | 27 Apr 2023 |
| P-001946 | A dental practice in the Essex area Mrs U complains the Practice removed her daughter's brace before the orthodontic treatment was completed and it did not correct … |
NHS in England | Closed | 27 Apr 2023 |
| P-001949 | United Lincolnshire Hospitals NHS Trust Mrs N complains the Trust gave her a hepatitis B injection incorrectly and it did not tell her about the … |
NHS in England | Closed | 26 Apr 2023 |
| P-001968 | Mid Yorkshire Hospitals NHS Trust Mr H complains the Trust missed diagnosing and delayed treating an infected dental abscess. Mr H says this caused a … |
NHS in England | Closed | 26 Apr 2023 |
| P-001944 | HM Revenue and Customs Mrs U complains about HMRC's handling of an overpayment of working tax credits. |
UK Government | Closed | 26 Apr 2023 |
| P-001951 | Student Loans Company Miss E complains about the SLC's process for being reimbursed for childcare costs and about how the Independent Assessor investigated … |
UK Government | Closed | 26 Apr 2023 |
| P-001966 | Chesterfield Royal Hospital NHS Foundation Trust Ms W complains the Trust clinicians referred her to social services after her newborn child had bruising on their heels. |
NHS in England | Closed | 25 Apr 2023 |
| P-001934 | Nottinghamshire Healthcare NHS Foundation Trust Ms A complains on behalf of her mother, Ms H, about the care and treatment she received from the Trust … |
NHS in England | Closed | 25 Apr 2023 |
| P-001971 | Walsall Healthcare NHS Trust Mr U complains the Trust failed to diagnose his daughter with a prolapsed disc. |
NHS in England | Closed | 25 Apr 2023 |
| P-001954 | North Middlesex University Hospital NHS Trust Mr N complains the Trust failed to perform a stent procedure for his heart condition in a timely manner. |
NHS in England | Closed | 25 Apr 2023 |
| P-001977 | A practice in the Dudley area Mrs A complains about the Practice's assessment of her father. She says it missed the signs of a stroke and … |
NHS in England | Not upheld | 25 Apr 2023 |
| P-001976 | University Hospitals Birmingham NHS Foundation Tr… Mrs N complains the Trust mismanaged her mother's condition and medication and that its communication was poor. |
NHS in England | Closed | 24 Apr 2023 |
| P-001945 | Driver and Vehicle Licensing Agency Mr U complains about the time it took for the DVLA to complete medical tests to add the Group 2 … |
UK Government | Closed | 24 Apr 2023 |
| P-001939 | A nursing home in the Stoke on Trent area Mr L complains about the Home's care of his mother in March 2019. |
NHS in England | Closed | 21 Apr 2023 |
| P-001962 | Legal Aid Agency Mrs C complains the Legal Aid Agency should not have granted legal aid to Mr X in May 2021 and … |
UK Government | Closed | 21 Apr 2023 |
| P-001933 | South Tyneside and Sunderland NHS Foundation Trust Miss D complains the Trust delayed giving her father medication and its nursing care was poor. She also says there … |
NHS in England | Closed | 20 Apr 2023 |
| P-001970 | Wrightington, Wigan and Leigh NHS Foundation Trust Ms S complains the Trust did not support her in getting clinical records from another hospital and it did not … |
NHS in England | Closed | 20 Apr 2023 |