Source · Ombudsman casework
PHSO Casework Decisions
3,804 published decisions
3,233 Health (NHS)
571 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,804 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005049 | An independent provider in the Bromley area Ms R complains that in December 2024, a healthcare service stopped providing her daughter’s continence products and later refused to … |
NHS in England | Closed | 18 Mar 2026 |
| P-005052 | Hull University Teaching Hospitals NHS Trust Mrs Z complains Hull University Teaching Hospitals NHS Trust (the Trust): • did not arrange a referral • did not … |
NHS in England | Closed | 18 Mar 2026 |
| P-005054 | Home Office Mr B complains about the Home Office. He says UK Visas and Immigration (UKVI, part of the Home Office) failed … |
UK Government | Not upheld | 18 Mar 2026 |
| P-005051 | Certification Office for Trade Unions and Employe… Mr O complains the Certification Office failed to provide a formal decision or declaration on his complaint about his trade … |
UK Government | Closed | 18 Mar 2026 |
| P-005041 | Information Commissioner's Office Mr C complains that the ICO failed to: Act reasonably, fairly, and in accordance with its statutory role as a … |
UK Government | Closed | 17 Mar 2026 |
| P-005044 | Department for Work and Pensions Mrs G complains the Department for Work and Pensions did not provide appropriate safeguarding for her daughter, Miss L. |
UK Government | Closed | 17 Mar 2026 |
| P-005039 | An independent provider in the Basildon area Mr A complains about aspects of care that St Luke’s Hospice provided to his wife, Mrs A. He specifically complains … |
NHS in England | Closed | 17 Mar 2026 |
| P-005043 | An independent provider in the City of Nottingham… Mrs H complains about the colorectal care she received and a lack of communication about treatment available on the NHS. |
NHS in England | Closed | 17 Mar 2026 |
| P-005042 | UK Visas and Immigration (UKVI) Mr A complains that UKVI did not handle his application in line with its guidance. He is also unhappy with … |
UK Government | Closed | 17 Mar 2026 |
| P-005045 | Barts Health NHS Trust Mr Y complains the Trust did not monitor and treat his blocked arteries in a timely manner. |
NHS in England | Partly upheld | 17 Mar 2026 |
| P-005040 | South West London Integrated Care Board Mrs X complains about how South West London Integrated Care Board have handled her daughter's claim for continuing healthcare funding. |
NHS in England | Closed | 17 Mar 2026 |
| P-005036 | Northampton General Hospital NHS Trust Mr O complains about the Trust's management and communication surrounding his known cyst throughout an annual surveillance observation plan. He … |
NHS in England | Closed | 16 Mar 2026 |
| P-005034 | Department for Transport Mr S complains about how the ICC managed a complaint he made about HS2. He says the ICC did not … |
UK Government | Closed | 16 Mar 2026 |
| P-005032 | The Royal Wolverhampton NHS Trust Mrs Q complains about the care her mother, Mrs J, received from the Trust. Mrs Q says the Trust unnecessarily … |
NHS in England | Closed | 16 Mar 2026 |
| P-005037 | Pennine Care NHS Foundation Trust Mrs O complains the Trust did not provide an escort during a transfer to another Trust. |
NHS in England | Not upheld | 16 Mar 2026 |
| P-005035 | University College London Hospitals NHS Foundatio… Miss H complains about the pain relief she received from the Trust following her C-section. She also says the Trust … |
NHS in England | Closed | 16 Mar 2026 |
| P-005038 | A practice in the Isle of Wight area Ms B complains about the care of her son and says the Practice failed to assess him for inclusion on … |
NHS in England | Closed | 16 Mar 2026 |
| P-005033 | East Midlands Ambulance Service NHS Trust Mrs I complains on 21 June 2025 East Midlands Ambulance Service NHS Trust (the Trust) did not refer her husband … |
NHS in England | Closed | 16 Mar 2026 |
| P-005031 | Calderdale and Huddersfield NHS Foundation Trust Mr A complains about the care and treatment the Trust provided to him following an ankle facture in December 2023 |
NHS in England | Upheld | 13 Mar 2026 |
| P-005030 | A practice in the Exeter area Mr B says the GP practice refused to arrange a penicillin sensitivity test, delayed providing chest X-ray results, took too … |
NHS in England | Closed | 13 Mar 2026 |
| P-005028 | An independent provider in the Liverpool area Mr B complains about the care he received from the Provider in December 2023 and April 2024. He complains the … |
NHS in England | Partly upheld | 12 Mar 2026 |
| P-005029 | Insolvency Service Mr U says the Insolvency Service (IS) has not offered a suitable remedy for the errors that it made in … |
UK Government | Closed | 12 Mar 2026 |
| P-005027 | A practice in the Hounslow area Mr H complains about the care his son, Mr L received at the Centre. Mr H says that the Centre … |
NHS in England | Upheld | 12 Mar 2026 |
| P-005025 | George Eliot Hospital NHS Trust Mr B complains about the care and treatment his mother, Mrs B, received from George Eliot Hospital NHS Trust between … |
NHS in England | Closed | 12 Mar 2026 |
| P-005026 | Ashford and St Peter's Hospitals NHS Foundation T… Mr W complains about aspects of care provided by a hospital Trust to his father. He told us the Trust … |
NHS in England | Partly upheld | 12 Mar 2026 |