Source · Ombudsman casework
PHSO Casework Decisions
4,043 published decisions
3,425 Health (NHS)
618 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,043 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005285 | A practice in the Islington area Ms M complained about an unsanitised consultation room, a clinician not washing hands, a virtual meeting during her cervix exam, … |
NHS in England | Closed | 26 Apr 2026 |
| P-005289 | A practice in the Trafford area Miss D complained the GP Practice inappropriately prescribed her codeine despite her liver disease, which she believes caused psychosis and … |
NHS in England | Partly upheld | 26 Apr 2026 |
| P-005283 | East London NHS Foundation Trust Ms O complained about inadequate mental health support over many years, including discontinued therapies, a misdiagnosis, a dismissive crisis line, … |
NHS in England | Closed | 26 Apr 2026 |
| P-005291 | University Hospitals Birmingham NHS Foundation Tr… Mrs B complained Trust staff used too much water to flush her husband's feeding tube, causing him to vomit, aspirate, … |
NHS in England | Closed | 26 Apr 2026 |
| P-005288 | Home Office Mr A complained the Home Office's Windrush Compensation Scheme wrongly denied him compensation for homelessness, focusing only on the 1990s … |
UK Government | Closed | 26 Apr 2026 |
| P-005290 | Children and Family Court Advisory and Support Se… Mr R complained that a CAFCASS Family Court Advisor produced a biased Section 7 report, failed to consider evidence, and … |
UK Government | Closed | 26 Apr 2026 |
| P-005294 | Barts Health NHS Trust Mr D complained the Trust offered inadequate compensation for the loss of his father's hearing aids and handled his reimbursement … |
NHS in England | Closed | 26 Apr 2026 |
| P-005292 | Department for Work and Pensions Mr O complained about DWP's repeated delays and incorrect application of Universal Credit components, leading to financial hardship, distress, and … |
UK Government | Upheld | 26 Apr 2026 |
| P-005375 | Northampton General Hospital NHS Trust Miss C complained the Trust failed to investigate her father's deterioration, provide appropriate care, communicate effectively with her as Power … |
NHS in England | Upheld | 26 Apr 2026 |
| P-005287 | A dental practice in the Telford and Wrekin area Miss T complained about a year-long delay in referring her for wisdom tooth extraction and unnecessary drilling of her teeth … |
NHS in England | Closed | 26 Apr 2026 |
| P-005286 | University Hospitals of North Midlands NHS Trust Miss U complained the Trust failed to disclose her mother's MRI stroke results, transfer her to a stroke ward, or … |
NHS in England | Closed | 26 Apr 2026 |
| P-005284 | A practice in the Ipswich area Mrs B complained the Practice prescribed medication without regularly checking for adverse effects on her other medication or liver, leading … |
NHS in England | Closed | 26 Apr 2026 |
| P-005293 | Child Maintenance Service (CMS) Mr O complained the CMS failed to act from May 2019 when informed his child was no longer living with … |
UK Government | Upheld | 26 Apr 2026 |
| P-005352 | Derby and Derbyshire Integrated Care Board Complaint alleged the Practice failed to diagnose her father before he died by not referring him urgently and mismanaging his … |
NHS in England | Closed | 26 Apr 2026 |
| P-005276 | East Kent Hospitals University NHS Foundation Tru… Mr C alleged a GP practice and the Trust failed to act on abnormal PSA levels, delaying his prostate cancer … |
NHS in England | Partly upheld | 23 Apr 2026 |
| P-005279 | Kent Community Health NHS Foundation Trust Mrs R alleged incorrect assessment, inappropriate hospital avoidance strategy, and placing her mother on an end-of-life pathway without consent, leading … |
NHS in England | Closed | 23 Apr 2026 |
| P-005275 | North West Anglia NHS Foundation Trust Mr H complained the Trust delayed relevant investigations for his wife's Raynaud’s, which he believes led to Scleroderma and her … |
NHS in England | Closed | 23 Apr 2026 |
| P-005280 | Barking, Havering and Redbridge University Hospit… Mrs O complained about an unacceptable waiting time in A&E and inappropriate discharge, leading to worsening health and a lack … |
NHS in England | Closed | 23 Apr 2026 |
| P-005274 | Charity Commission Mr K complained the Charity Commission failed to properly investigate his concern that a charity used unreliable information for campaigning … |
UK Government | Closed | 23 Apr 2026 |
| P-005282 | A practice in the Worthing area Ms E complained her mother was denied a face-to-face GP appointment, received an endoscopy referral without examination, and a paramedic … |
NHS in England | Not upheld | 23 Apr 2026 |
| P-005277 | East Sussex Healthcare NHS Trust Mrs O complained the Trust failed to inform her family about her husband's condition, he suffered a rib injury and … |
NHS in England | Closed | 23 Apr 2026 |
| P-005267 | Home Office Mr A complained his Windrush Compensation application was rejected due to missing old documents, and the Home Office provided misleading … |
UK Government | Closed | 22 Apr 2026 |
| P-005268 | Maidstone and Tunbridge Wells NHS Trust Mr H complained the Trust delayed his knee surgery beyond recommended times and wrongly prevented him from using his medical … |
NHS in England | Closed | 22 Apr 2026 |
| P-005271 | Tees, Esk and Wear Valleys NHS Foundation Trust Mrs E complained her son received insufficient observations, inadequate care plans, and improper medication/drug testing, questioning if these contributed to … |
NHS in England | Partly upheld | 22 Apr 2026 |
| P-005396 | Doncaster and Bassetlaw Teaching Hospitals NHS Fo… His wife's gallbladder procedure was unnecessary, and inappropriate surgical techniques during the operation led to post-operative bleeding and her death. |
NHS in England | Partly upheld | 22 Apr 2026 |