Source · Ombudsman casework
PHSO Casework Decisions
3,824 published decisions
3,251 Health (NHS)
573 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,824 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-001992 | Department for Education Mrs G complains about the Department for Education's process for applications to the Apprenticeship Employer Incentive payment scheme. She says … |
UK Government | Closed | 26 May 2023 |
| P-002002 | University Hospitals Birmingham NHS Foundation Tr… Mr Y complains about the care the Trust gave to his mother. He complains Mrs Y got a second infection … |
NHS in England | Closed | 26 May 2023 |
| P-001986 | Livewell Southwest Mr N complains a doctor was not interested during an appointment and did not know anything about his circumstances. He … |
NHS in England | Closed | 24 May 2023 |
| P-001994 | East Suffolk and North Essex NHS Foundation Trust Mr U complains a nurse gave him and his uncle, Mr E, false information that meant Mr E sold his … |
NHS in England | Closed | 24 May 2023 |
| P-001981 | West Hertfordshire Hospitals NHS Trust Mrs U complains the Trust did not help her husband to shower and he had thrush on his genital area … |
NHS in England | Closed | 23 May 2023 |
| P-001980 | University Hospitals of Derby and Burton NHS Foun… Mr A complains the Trust burned his back during a jaw operation in December 2020. He also complains it did … |
NHS in England | Closed | 22 May 2023 |
| P-002005 | East Kent Hospitals University NHS Foundation Tru… Mrs A complains the Trust outsourced the MRI and CT scans to a third party who reported the results incorrectly. … |
NHS in England | Closed | 21 May 2023 |
| P-002010 | London North West University Healthcare NHS Trust Mrs H complains about the Trust's care and treatment of her husband during his admission in January 2021. She complains … |
NHS in England | Closed | 19 May 2023 |
| P-001990 | Warrington and Halton Hospitals NHS Foundation Tr… Mr A complains the Trust failed to diagnose his condition and this affected his treatment options. He also complains the … |
NHS in England | Closed | 19 May 2023 |
| P-001984 | The Princess Alexandra Hospital NHS Trust Mr L complains about parts of the Trust's care and treatment from January to February 2022. He says its communication … |
NHS in England | Closed | 19 May 2023 |
| P-001988 | Manchester University NHS Foundation Trust Mrs U complains the Trust did not do the right tests at the right time. She says it did not … |
NHS in England | Closed | 19 May 2023 |
| P-001998 | HM Revenue and Customs Mr A complains HMRC gave him incorrect information during a telephone call and as a result he spent £8,000 on … |
UK Government | Closed | 18 May 2023 |
| P-001983 | Hampshire Hospitals NHS Foundation Trust Ms C complains about the care the Trust gave to her father when he had COVID-19. She also complains about … |
NHS in England | Closed | 18 May 2023 |
| P-001996 | Child Maintenance Service Mr B complains the CMS refused to consider his late appeal against its 2018 decision despite the delay being because … |
UK Government | Closed | 16 May 2023 |
| P-003817 | The Hillingdon Hospitals NHS Foundation Trust Miss F complains her mother fell out of bed while under the Trust's care. She says the Trust's complaint responses … |
NHS in England | Closed | 16 May 2023 |
| P-002001 | A dental practice in the Lewisham area Ms A complains the Practice extracted the wrong tooth and failed to provide good aftercare. |
NHS in England | Closed | 16 May 2023 |
| P-001979 | Department for Business, Energy and Industrial St… Mr O complains BEIS published a consultation on the reintroduction of imperial units and measures in June 2022 that was … |
UK Government | Closed | 16 May 2023 |
| P-002004 | Sheffield Health and Social Care NHS Foundation T… Mr O complains the Trust failed to take his health seriously after the police made a referral reporting concerns of … |
NHS in England | Closed | 15 May 2023 |
| P-001985 | Moorfields Eye Hospital NHS Foundation Trust Mrs A complains the Trust did not do her cataract operation properly, there was a complication and it meant she … |
NHS in England | Closed | 12 May 2023 |
| P-001982 | Warrington and Halton Hospitals NHS Foundation Tr… Mrs Y complains the Trust did not do the right tests and investigations and discharged her although there were concerns … |
NHS in England | Closed | 5 May 2023 |
| P-003282 | Somerset NHS Foundation Trust Mrs L complained the Trust did not use a consent procedure before her breast biopsy. She complained something went wrong … |
NHS in England | Partly upheld | 28 Apr 2023 |
| P-001942 | Northern Lincolnshire and Goole NHS Foundation Tr… Miss A complains the Trust did not correctly review her lumbar puncture test results in July 2021 and it failed … |
NHS in England | Closed | 28 Apr 2023 |
| P-002007 | HM Courts and Tribunals Service Ms E complains HM Courts and Tribunals Service set a hearing date for a time she had told it she … |
UK Government | Closed | 28 Apr 2023 |
| P-001973 | Driver and Vehicle Licensing Agency Mr A complains the DVLA lost his V5C vehicle log book and then asked him to pay £25 to replace … |
UK Government | Closed | 28 Apr 2023 |
| P-001936 | Mid Cheshire Hospitals NHS Foundation Trust Mrs O complains the Trust did not give her husband good care between March and May 2020. |
NHS in England | Closed | 28 Apr 2023 |