Source · Ombudsman casework
PHSO Casework Decisions
4,067 published decisions
3,444 Health (NHS)
623 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,067 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002335 | East Kent Hospitals University NHS Foundation Tru… Mrs T complained her mother was incorrectly given glucose gel while semi-unconscious and not treated for coughing. She alleged this … |
NHS in England | Closed | 5 Dec 2023 |
| P-002369 | An independent provider in the Tower Hamlets area Mrs S complained staff failed to X-ray her foot, diagnose an ankle injury, refer her to a specialist, or appropriately … |
NHS in England | Closed | 4 Dec 2023 |
| P-002373 | The Hillingdon Hospitals NHS Foundation Trust Mr A complained about his mother's care, including incorrect COVID-19 ward placement, faulty cannula, and ignored Power of Attorney for … |
NHS in England | Closed | 4 Dec 2023 |
| P-002336 | A practice in the Suffolk area Mr I complained the Practice prescribed him an excessive dose of simvastatin with amlodipine for a decade. He alleged this … |
NHS in England | Closed | 4 Dec 2023 |
| P-002291 | Northern Care Alliance NHS Foundation Trust Mr I complained the Trust failed to recognise a spinal fracture and provide decompression surgery between 2008 and 2017. He … |
NHS in England | Closed | 30 Nov 2023 |
| P-002296 | A dental practice in the Leeds area Mr D complained a dental practice performed a cleanse, scale, and polish too forcefully. He alleged this damaged his teeth, … |
NHS in England | Closed | 30 Nov 2023 |
| P-002327 | West London NHS Trust Miss L complained the Trust failed to address her concerns about her daughter's ASD, conduct appropriate screenings, and offer timely … |
NHS in England | Closed | 30 Nov 2023 |
| P-002322 | Manchester University NHS Foundation Trust Ms R complained the Trust added an incorrect clinical code for a behavioural disorder to her records in 2013. She … |
NHS in England | Closed | 30 Nov 2023 |
| P-002309 | The Royal Wolverhampton NHS Trust Miss K complained the Trust failed to correctly treat a childbirth tear and post-partum blood loss in July 2022. She … |
NHS in England | Closed | 30 Nov 2023 |
| P-002319 | East Lancashire Hospitals NHS Trust Mrs C complained about the Trust's care and treatment of her husband. She alleged that failings in care and treatment … |
NHS in England | Closed | 30 Nov 2023 |
| P-002301 | A practice in the Brighton and Hove area Ms G complained the Practice inappropriately revealed historical, sensitive, and partly incorrect personal information to a fostering agency without her … |
NHS in England | Closed | 30 Nov 2023 |
| P-002286 | The Robert Jones and Agnes Hunt Orthopaedic Hospi… Miss E complained the Trust discharged her without informing her and again without diagnosing or resolving her ongoing knee problem. … |
NHS in England | Closed | 30 Nov 2023 |
| P-002281 | North West Ambulance Service NHS Trust Mr U complained the Trust repeatedly failed to transport his mother to hospital due to poor risk assessments. He alleged … |
NHS in England | Closed | 30 Nov 2023 |
| P-002333 | University Hospitals Birmingham NHS Foundation Tr… Trust allegedly gave inappropriate end-of-life medication and incorrect dosages, wrongly diagnosed a condition, and failed to arrange a promised resolution … |
NHS in England | Closed | 28 Nov 2023 |
| P-002298 | Natural England Natural England failed to police a third-party organization that wrongly granted a campsite exemption, causing safety concerns and nuisance from … |
UK Government | Closed | 28 Nov 2023 |
| P-002317 | Barts Health NHS Trust The Trust failed to refer Mr A to the restoration department as promised, which resulted in the loss of his … |
NHS in England | Closed | 28 Nov 2023 |
| P-002293 | University Hospitals Birmingham NHS Foundation Tr… Trust did not perform appropriate tests for a suspected blood clot in Miss C's leg, allegedly leading to an amputation … |
NHS in England | Not upheld | 28 Nov 2023 |
| P-002325 | Independent Case Examiner The Independent Case Examiner (ICE) did not adequately consider Mr A's anxiety and distress when recommending a financial payment for … |
NHS in England | Closed | 27 Nov 2023 |
| P-002292 | Gloucestershire Hospitals NHS Foundation Trust Trust failed to follow Mr I's advance decision, misdiagnosed a seizure as a fall, and shared his health information with … |
NHS in England | Closed | 27 Nov 2023 |
| P-002280 | Humber and North Yorkshire Integrated Care Board The ICB's contractor refused a suitable wheelchair, and the ICB allegedly made an unnecessary safeguarding referral and pressured Mr A … |
NHS in England | Closed | 27 Nov 2023 |
| P-002310 | A practice in the Birmingham area The Practice failed to explain potential side effects of B12 injections, which Mr A believes were unnecessary and caused severe … |
NHS in England | Closed | 24 Nov 2023 |
| P-002302 | Sherwood Forest Hospitals NHS Foundation Trust Trust staff allegedly took Ms P's baby without permission, misdiagnosed her conditions, and fed her baby yoghurt without checking for … |
NHS in England | Closed | 24 Nov 2023 |
| P-002312 | Spamedica Mr O's cataract operation left him with blurred vision, requiring glasses and eye drops, severely impacting his daily activities and … |
NHS in England | Closed | 24 Nov 2023 |
| P-002305 | Cheshire and Wirral Partnership NHS Foundation Tr… Trust delayed providing mental health therapy for four years, allegedly ignoring GP letters and discriminating against Mr O for wanting … |
NHS in England | Closed | 23 Nov 2023 |
| P-002316 | A GP practice in the Leeds area The Practice provided inadequate treatment and advice after Mrs D broke her jaw, failing to advise A&E or perform X-rays, … |
NHS in England | Closed | 23 Nov 2023 |