Source · Ombudsman casework
PHSO Casework Decisions
4,067 published decisions
3,444 Health (NHS)
623 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,067 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002362 | Barts Health NHS Trust Mr Y complained the Trust incorrectly prescribed ibuprofen for his daughter's chickenpox, leading to a serious skin infection, scarring, pain, … |
NHS in England | Closed | 18 Dec 2023 |
| P-002358 | Harrogate and District NHS Foundation Trust Mrs U complained the Trust failed to properly assess and treat her knee injury, delayed appointments, and caused further damage, … |
NHS in England | Closed | 18 Dec 2023 |
| P-002337 | Hampshire Hospitals NHS Foundation Trust Mrs R complained about the Trust's lack of compassion, incorrect information, poor communication, and failure to follow guidelines during her … |
NHS in England | Closed | 15 Dec 2023 |
| P-002368 | NHS England Mr E complained NHS England's special care dental service guidance does not comply with the Equality Act 2010, making it … |
NHS in England | Closed | 15 Dec 2023 |
| P-002339 | Healthshare Mr R complained about Healthshare's delayed physiotherapy referral, missing consultation records, and failure to perform an MRI, leading to delayed … |
NHS in England | Closed | 15 Dec 2023 |
| P-002364 | A practice in the East Riding of Yorkshire area Mrs R complained her husband's GP failed to examine or refer him for tests two days before his death, potentially … |
NHS in England | Closed | 15 Dec 2023 |
| P-002383 | Black Country Healthcare NHS Foundation Trust Mr A alleged the Trust wrongly prescribed his mother 8mg of Risperidone, causing brain damage, speech issues, sleep apnoea, and … |
NHS in England | Closed | 14 Dec 2023 |
| P-002341 | Home Office Mr L complained the Windrush Compensation Scheme unfairly assessed his loss of employment claim due to missing employer records, resulting … |
UK Government | Closed | 14 Dec 2023 |
| P-002344 | Nottingham University Hospitals NHS Trust A complainant alleged a Trust failed to conduct necessary tests and misinterpret results for Mrs J, leading to delayed diagnosis … |
NHS in England | Closed | 13 Dec 2023 |
| P-002363 | South East Coast Ambulance Service NHS Foundation… Mrs A complained the Trust left her on the floor without treatment on two occasions, blaming behavioural issues, which caused … |
NHS in England | Closed | 12 Dec 2023 |
| P-002384 | A practice in the Sutton area Miss I complained her GP practice provided inappropriate care and delayed obtaining medical records, leading to the avoidable loss of … |
NHS in England | Closed | 12 Dec 2023 |
| P-002357 | HM Revenue and Customs Mr K complained HMRC insisted he repay a tax credit overpayment from 2013/14, despite his evidence of an error, and … |
UK Government | Closed | 12 Dec 2023 |
| P-002330 | HM Courts and Tribunals Service Mr O complained about HMCTS causing a two-year delay in finalising his divorce, due to his wife's application being returned … |
UK Government | Closed | 12 Dec 2023 |
| P-002367 | Department for Business, Energy and Industrial St… A complainant alleged poor administration, communication, and conflicting advice from DESNZ led to repeated rejections of a Green Homes Grant … |
UK Government | Closed | 12 Dec 2023 |
| P-002377 | Barts Health NHS Trust Mr E complained a Trust failed to properly assess and treat his mother, discharging her unfit, leading to an undiagnosed … |
NHS in England | Closed | 11 Dec 2023 |
| P-002353 | A dental practice in the Westminster area Mr H complained a dental practice provided a badly fitting mouthguard, causing worsening dental problems, including an increased bite, slurred … |
NHS in England | Closed | 11 Dec 2023 |
| P-002351 | Criminal Injuries Compensation Authority Mr U complained CICA wrongly advised him not to send supporting documents and spoke to him rudely, causing a four-month … |
UK Government | Closed | 8 Dec 2023 |
| P-002379 | Luton and Dunstable University Hospital NHS Found… Mrs A complained a Trust disregarded her father's "do not attempt CPR" order, performing chest compressions for nine minutes against … |
NHS in England | Closed | 8 Dec 2023 |
| P-002378 | A practice in the Bradford area Mrs O complained her GP practice failed to diagnose or provide appropriate treatment for her urinary tract infection (UTI) over … |
NHS in England | Closed | 8 Dec 2023 |
| P-002345 | University Hospitals Dorset NHS Foundation Trust Mrs T complained her mother developed preventable pressure sores due to negligent care provided by the Trust. |
NHS in England | Closed | 8 Dec 2023 |
| P-002370 | Royal Devon University Healthcare NHS Foundation … Mrs N complained the Trust delayed her double hip replacement due to a physiotherapist incorrectly referring her for spinal investigations, … |
NHS in England | Not upheld | 8 Dec 2023 |
| P-002386 | Lancashire and South Cumbria NHS Foundation Trust Mr N complained about the Trust's diagnosis and a lack of patient-centred support, which he believes worsened his mental health. |
NHS in England | Closed | 7 Dec 2023 |
| P-002376 | HM Revenue and Customs Mr R complained HMRC refused to write off a tax underpayment caused by employer/HMRC errors and referred it to debt … |
UK Government | Closed | 6 Dec 2023 |
| P-002331 | Royal Cornwall Hospitals NHS Trust Mrs C complained the Trust repeatedly cancelled her hip replacement surgery, causing prolonged pain and delaying her breast cancer treatment. … |
NHS in England | Closed | 5 Dec 2023 |
| P-002374 | London Ambulance Service NHS Trust Mrs I complained about a three-hour ambulance delay for her father's stroke symptoms. She alleged this caused him to miss … |
NHS in England | Closed | 5 Dec 2023 |