Source · Ombudsman casework
PHSO Casework Decisions
3,821 published decisions
3,248 Health (NHS)
573 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,821 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002053 | A practice in the County Durham area Mrs N complains that between July and October 2021, the Practice nurse failed to refer her for investigations of severe … |
NHS in England | Closed | 18 Jun 2023 |
| P-002054 | Hampshire Hospitals NHS Foundation Trust Miss Y complains about the Trust's care and treatment of her father. She complains about the lack of care and … |
NHS in England | Closed | 16 Jun 2023 |
| P-002015 | Department for Work and Pensions Mr W complains DWP did not tell him he would lose his Working Tax Credits when he made a claim … |
UK Government | Closed | 16 Jun 2023 |
| P-002016 | University Hospitals Sussex NHS Foundation Trust Mrs R complains the Trust did not warn her son that he may have to pay for his treatment before … |
NHS in England | Closed | 15 Jun 2023 |
| P-002057 | United Lincolnshire Hospitals NHS Trust Ms A complains the Trust dismissed and incorrectly diagnosed her medical symptoms in August 2020, June 2021 and June 2022 … |
NHS in England | Closed | 15 Jun 2023 |
| P-002039 | A practice in the Harrow area Miss A complains the Practice misdiagnosed a knee injury. She also complains she had a traumatic experience when the Practice … |
NHS in England | Closed | 14 Jun 2023 |
| P-002038 | Nottingham University Hospitals NHS Trust Mrs G was admitted to hospital because she was vomiting due to her gastric band being too tight. She complains … |
NHS in England | Closed | 12 Jun 2023 |
| P-002051 | Barking, Havering and Redbridge University Hospit… Ms A complains the Trust delayed doing blood tests and a CT scan for her father. |
NHS in England | Closed | 9 Jun 2023 |
| P-002035 | Barts Health NHS Trust Miss W complains on behalf of her sister, Miss X. She complains that when Miss X went for brain surgery … |
NHS in England | Closed | 7 Jun 2023 |
| P-003852 | A practice in the Halton area Mr F complains the organisations did not act on his symptoms, did not prescribe medication, did not refer him correctly, … |
NHS in England | Closed | 7 Jun 2023 |
| P-002037 | East London NHS Foundation Trust Dr L complains a doctor did not identify the right medication or discuss it with him. He says side effects … |
NHS in England | Closed | 6 Jun 2023 |
| P-002055 | Blackpool Teaching Hospitals NHS Foundation Trust Mrs A complains the Trust failed to identify her mother as at risk of falling and left the bed rail … |
NHS in England | Closed | 5 Jun 2023 |
| P-001999 | NHS England Mrs A complains about NHS England's IRP report and decision to uphold the CCG's decision that her late mother, Mrs … |
NHS in England | Closed | 31 May 2023 |
| P-001991 | East Kent Hospitals University NHS Foundation Tru… Mrs O complains the Trust failed to admit her husband three times and this led to his condition deteriorating and … |
NHS in England | Closed | 31 May 2023 |
| P-001995 | Leeds and York Partnership NHS Foundation Trust Miss O complains the Trust failed to keep her safe when she had attempted to take her own life. |
NHS in England | Closed | 31 May 2023 |
| P-001997 | University Hospitals Sussex NHS Foundation Trust Mrs R complains a two-day delay caused her to have open appendicitis surgery rather than keyhole surgery. She also complains … |
NHS in England | Closed | 31 May 2023 |
| P-002003 | HM Courts and Tribunals Service Mrs G complains about the HMCTS decision to subsidise Mr D’s fees for a court hearing through its 'Help With … |
UK Government | Closed | 31 May 2023 |
| P-001993 | A practice in the Tower Hamlets area Miss I complains about the six-week post-natal check-up she had at the Practice in March 2021. She complains a GP … |
NHS in England | Closed | 31 May 2023 |
| P-002008 | Barnsley Hospital NHS Foundation Trust Mrs R complains about the Trust's care and treatment before and during the birth of her daughter. |
NHS in England | Closed | 30 May 2023 |
| P-002000 | HM Courts and Tribunals Service Mr R complains HMCTS gave him incorrect advice about how to file and amend his small claims application, it did … |
UK Government | Closed | 30 May 2023 |
| P-001992 | Department for Education Mrs G complains about the Department for Education's process for applications to the Apprenticeship Employer Incentive payment scheme. She says … |
UK Government | Closed | 26 May 2023 |
| P-002002 | University Hospitals Birmingham NHS Foundation Tr… Mr Y complains about the care the Trust gave to his mother. He complains Mrs Y got a second infection … |
NHS in England | Closed | 26 May 2023 |
| P-001987 | Border Force Ms Y complains Border Force failed to update its records which led to her being detained when returning to the … |
UK Government | Closed | 26 May 2023 |
| P-002009 | A practice in the Buckinghamshire area Dr E complains the Practice failed to give him a face-to-face appointment three times and it did not diagnose a … |
NHS in England | Closed | 26 May 2023 |
| P-001986 | Livewell Southwest Mr N complains a doctor was not interested during an appointment and did not know anything about his circumstances. He … |
NHS in England | Closed | 24 May 2023 |