Source · Ombudsman casework
PHSO Casework Decisions
3,821 published decisions
3,248 Health (NHS)
573 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,821 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002013 | Bedfordshire Hospitals NHS Foundation Trust Mrs C complains the Trust discharged her father too soon as he was dehydrated and could not move. She also … |
NHS in England | Partly upheld | 30 Jun 2023 |
| P-002017 | University Hospitals Birmingham NHS Foundation Tr… Mrs K complains the Trust did not do enough when she fell and fractured her wrist. She says it chose … |
NHS in England | Partly upheld | 29 Jun 2023 |
| P-002040 | North Central London Integrated Care Board Care Fee Recovery complains on behalf of Mr I about the interest level paid on retrospectively funded continuing healthcare (CHC) … |
NHS in England | Closed | 29 Jun 2023 |
| P-002033 | A practice in the Leeds area Mrs B complains the Practice failed to refer her to gynaecology to treat a prolapse. |
NHS in England | Closed | 29 Jun 2023 |
| P-002036 | HM Revenue and Customs Mr Y complains that HMRC wrongly decided he had underpaid income tax for the 2015/16 and 2016/17 tax years and … |
UK Government | Closed | 29 Jun 2023 |
| P-002025 | A practice in the Barnet area Mrs H complains the Practice did not monitor her high blood pressure and medication properly and this caused her to … |
NHS in England | Closed | 29 Jun 2023 |
| P-002024 | A dental practice in the Kensington and Chelsea a… Ms A complains the dentist did not examine or operate on her teeth properly. She says it refused to refund … |
NHS in England | Closed | 29 Jun 2023 |
| P-002021 | Office for Standards in Education, Children's Ser… Mr Y complains Ofsted wrongfully told him that his application for an agency to be registered would be rejected. He … |
UK Government | Closed | 28 Jun 2023 |
| P-002014 | Student Loans Company Mr A complains about the SLC's decision to remove him from the Repayment of Teacher Loans scheme. |
UK Government | Closed | 28 Jun 2023 |
| P-002042 | University Hospitals Coventry and Warwickshire NH… Mrs F complains the Trust did not give her mother good nursing care and it did not fully investigate the … |
NHS in England | Closed | 28 Jun 2023 |
| P-002032 | Great Western Hospitals NHS Foundation Trust Miss A complains about the care, treatment and communication she experienced while at the Trust for gallbladder surgery in December … |
NHS in England | Closed | 28 Jun 2023 |
| P-002030 | Somerset NHS Foundation Trust Mrs E complains the Trust should have admitted her father under Section 3 of the Mental Health Act. She also … |
NHS in England | Closed | 27 Jun 2023 |
| P-002019 | Driver and Vehicle Licensing Agency Mr J complains DVLA took his driving licences away because he had an unexplained one-off fainting episode. He also complains … |
UK Government | Closed | 27 Jun 2023 |
| P-002031 | North East Ambulance Service NHS Foundation Trust Mrs P complains about the unsafe and undignified way the Trust’s paramedics moved her husband from their home to the … |
NHS in England | Closed | 27 Jun 2023 |
| P-002020 | HM Revenue and Customs Ms I complains on behalf of her son about HMRC's decision that he was not eligible for a grant under … |
UK Government | Closed | 26 Jun 2023 |
| P-002046 | Leeds Teaching Hospitals NHS Trust Miss N complains the Trust refused to provide her with corrective facial surgery. She also complains about a surgical procedure … |
NHS in England | Closed | 26 Jun 2023 |
| P-002047 | Northumbria Healthcare NHS Foundation Trust Mrs O complains the Trust did not do the autopsy on her father’s body correctly because details on the report … |
NHS in England | Closed | 23 Jun 2023 |
| P-002034 | Integrated Care Northamptonshire Mrs U complains about the ICB's decision to decline funding for a specialist wheelchair for her daughter. |
NHS in England | Closed | 23 Jun 2023 |
| P-002044 | Kettering General Hospital NHS Foundation Trust Miss I complains the Trust changed a diagnosis that had been made 12 years before. She also complains about how … |
NHS in England | Closed | 23 Jun 2023 |
| P-002022 | mydentist Mrs R complains the Practice failed to diagnose an abscess and gum disease. She also complains it took a long … |
NHS in England | Closed | 22 Jun 2023 |
| P-002028 | Southern Health NHS Foundation Trust Ms A complains about the Trust's care and treatment of her sister between 18 May and 6 August 2018. She … |
NHS in England | Closed | 22 Jun 2023 |
| P-002026 | North West Ambulance Service NHS Trust Mr R complains the paramedics did not properly assess his father after he fell. He says they did not ask … |
NHS in England | Not upheld | 22 Jun 2023 |
| P-002012 | Birmingham Women's and Children's NHS Foundation … Mrs I complains the Trust did not assess and treat her properly before diagnosing cancer. She also says it did … |
NHS in England | Closed | 22 Jun 2023 |
| P-003839 | A practice in the Essex area Mr D complains the Practice misdiagnosed him with acid reflux for two years which led him to develop severe pancreatitis. |
NHS in England | Closed | 21 Jun 2023 |
| P-002029 | Office of Gas and Electricity Markets Mrs J complains Ofgem asked her to pay back domestic renewable heat incentive payments because she used fuel which was … |
UK Government | Closed | 19 Jun 2023 |