Source · Ombudsman casework
PHSO Casework Decisions
4,067 published decisions
3,444 Health (NHS)
623 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,067 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002355 | South Tees Hospitals NHS Foundation Trust Mr H complained about a wheelchair collapse and receiving an incorrect wheelchair, causing hand and hip damage, infection, and posture … |
NHS in England | Closed | 28 Dec 2023 |
| P-002350 | Manchester University NHS Foundation Trust Ms A complained about negligent outpatient care, including misdiagnosis of fungal pneumonia, incorrect treatment, and inappropriate physiotherapy, which she claims … |
NHS in England | Closed | 28 Dec 2023 |
| P-002365 | King's College Hospital NHS Foundation Trust Mrs D complained a DNACPR notice was placed on her father's records without consent, his resuscitation wishes were ignored, and … |
NHS in England | Closed | 27 Dec 2023 |
| P-002352 | Devon Clinical Commissioning Group Mrs O complained the CCG gave wrong advice about surgical correction for pectus excavatum, leading to a declined funding application … |
NHS in England | Partly upheld | 21 Dec 2023 |
| P-002343 | HM Revenue and Customs Miss I complained HMRC incorrectly refused to write off outstanding tax credit arrears from 2011-12 and failed to compensate her … |
UK Government | Closed | 21 Dec 2023 |
| P-002371 | A dental practice in the Bexley area Mrs O complained the dental practice refused to provide an extended bridge, pushed for extraction and ill-fitting dentures, causing her … |
NHS in England | Closed | 21 Dec 2023 |
| P-002360 | Worcestershire Acute Hospitals NHS Trust Mrs O complained about botched eye surgery on her left eye and the surgeon's rude, aggressive, and dismissive behaviour, leading … |
NHS in England | Closed | 21 Dec 2023 |
| P-002348 | Child Maintenance Service (CMS) Mr A complained the CMS did not adequately compensate him for failing to notify him his child maintenance case closed, … |
UK Government | Upheld | 21 Dec 2023 |
| P-002347 | Dartford and Gravesham NHS Trust Mrs H complained Trust A missed diagnosing O with beta thalassaemia during antenatal testing and after birth. Trust B then … |
NHS in England | Closed | 21 Dec 2023 |
| P-002682 | Humber and North Yorkshire Integrated Care Board Ms D complained the CCG failed to properly assess and fund her mother's care needs, delayed setting up a personal … |
NHS in England | Upheld | 21 Dec 2023 |
| P-002359 | University College London Hospitals NHS Foundatio… Mr A complained about the Trust's treatment of his wife, specifically a mistaken 100mg hydrocortisone injection, which he believes contributed … |
NHS in England | Closed | 20 Dec 2023 |
| P-002361 | Sussex Partnership NHS Foundation Trust Mrs A complained SPFT failed to appropriately treat her husband's dementia, leading to rapid deterioration and death. She also complained … |
NHS in England | Closed | 20 Dec 2023 |
| P-002372 | East of England Ambulance Service NHS Trust Mrs A complained the Trust incorrectly categorised her father's 999 call, causing a ten-hour ambulance delay and his avoidable death. |
NHS in England | Closed | 20 Dec 2023 |
| P-002380 | Coventry and Warwickshire Integrated Care Board Dr U complained the ICB failed to provide his daughter with respite care as outlined in her care plan, causing … |
NHS in England | Closed | 20 Dec 2023 |
| P-002338 | UK Visas and Immigration (UKVI) Mr I complained UKVI unfairly and unreasonably refused his partner's visitor visa twice, despite encouragement for a second application, causing … |
UK Government | Closed | 20 Dec 2023 |
| P-002334 | Birmingham and Solihull Mental Health NHS Foundat… Mr O alleged poor ADHD care, including medication side effects, inappropriate discharge, and delayed second opinion, which worsened his symptoms … |
NHS in England | Closed | 19 Dec 2023 |
| P-002382 | Frimley Integrated Care Board Mr N complained the ICB refused to reimburse substantial expenses incurred caring for Ms O's son after his residential placement … |
NHS in England | Closed | 19 Dec 2023 |
| P-002300 | Bristol, North Somerset and South Gloucestershire… Mr U complained a GP practice refused him entry with his assistance dog for a COVID-19 vaccination, leading to humiliation … |
NHS in England | Upheld | 19 Dec 2023 |
| P-002340 | HM Courts and Tribunals Service Mr A complained HMCTS wrongly banned him from driving despite a successful appeal and failed to notify DVLA, causing stress, … |
UK Government | Closed | 19 Dec 2023 |
| P-002375 | HM Revenue and Customs Mr C complained HMRC's £350 payment was too low and did not fully recognise the impact of its mistakes regarding … |
UK Government | Closed | 19 Dec 2023 |
| P-002356 | Tees, Esk and Wear Valleys NHS Foundation Trust Mrs E complained she wasn't informed about her son's discharge or care strategies and that the Trust failed to use … |
NHS in England | Closed | 19 Dec 2023 |
| P-002366 | NHS England - South (regional office) Mrs J complained NHS England wrongly denied her husband CHC funding, alleging the Independent Review Panel's report contained errors and … |
NHS in England | Closed | 19 Dec 2023 |
| P-002381 | University Hospital Southampton NHS Foundation Tr… Mrs E complained about delayed X-ray, lack of ice after knee surgery, unwanted catheter insertion, and a delayed referral for … |
NHS in England | Closed | 19 Dec 2023 |
| P-002354 | Liverpool University Hospitals NHS Foundation Tru… Miss A alleged the Trust failed in its duty of candour, lied about her cardiac arrest, gave an adrenaline overdose, … |
NHS in England | Closed | 19 Dec 2023 |
| P-002387 | Mid Yorkshire Teaching NHS Trust Mrs A complained the Trust failed to perform a requested biopsy on a neck lump in June 2022, which was … |
NHS in England | Not upheld | 18 Dec 2023 |