Source · Ombudsman casework
PHSO Casework Decisions
3,821 published decisions
3,248 Health (NHS)
573 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,821 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003882 | A practice in the Bournemouth area Mrs A complains the Practice did not give her an appropriate care plan and it did not work with the … |
NHS in England | Closed | 20 Jul 2023 |
| P-003886 | Lancashire Teaching Hospitals NHS Foundation Trust Mrs X complains that during a hysteroscopy in December 2020, the Trust failed to give her appropriate pain relief or … |
NHS in England | Closed | 19 Jul 2023 |
| P-003892 | Walsall Healthcare NHS Trust Mr F complains the Trust treated him badly because it put him first on the list for prostate surgery on … |
NHS in England | Upheld | 19 Jul 2023 |
| P-003853 | A practice in the Sandwell area Mr S complains about how the Practice acted when his father called after having a fall. He says his father … |
NHS in England | Closed | 18 Jul 2023 |
| P-003888 | A care home in the Lincolnshire area Mr A complains about the care his wife received in a care home. |
NHS in England | Closed | 17 Jul 2023 |
| P-003865 | Portsmouth Primary Care Alliance Ltd Miss G complains PPCA prescribed her father with antibiotics he had experienced side effects from before and it did not … |
NHS in England | Closed | 14 Jul 2023 |
| P-003834 | Northern Care Alliance NHS Foundation Trust Mr A complains the Trust did not give him the right care and treatment for his badly swollen elbow. |
NHS in England | Closed | 13 Jul 2023 |
| P-003828 | Child Maintenance Service Mr I complains that CMS claimed maintenance from him when he was unemployed. He also complains it charged him extra … |
UK Government | Closed | 13 Jul 2023 |
| P-003907 | Guy's and St Thomas' NHS Foundation Trust Mr L complains the Trust did not fully investigate his son's symptoms and discharged him without a diagnosis. He also … |
NHS in England | Closed | 13 Jul 2023 |
| P-003904 | A practice in the Nottinghamshire area Dr O complains the Practice missed two opportunities to take a sample of her blood to investigate her symptoms of … |
NHS in England | Closed | 11 Jul 2023 |
| P-002105 | Bedfordshire Hospitals NHS Foundation Trust Miss H complains the Trust refused gastric sleeve surgery because of her mental health issues and it did not speak … |
NHS in England | Closed | 9 Jul 2023 |
| P-003847 | HM Revenue and Customs Mr A complains HMRC unfairly declined access to the Self-Employment Income Support Scheme (SEISS) because he did not submit a … |
UK Government | Closed | 6 Jul 2023 |
| P-003891 | West Suffolk NHS Foundation Trust Miss A complains about the Trust's care while her mother was admitted. She says it took too long to realise … |
NHS in England | Closed | 6 Jul 2023 |
| P-003905 | Cheshire and Wirral Partnership NHS Foundation Tr… Mr O complains the Trust has not given him the mental health therapy he needs since 2019. He says the … |
NHS in England | Closed | 5 Jul 2023 |
| P-002104 | A practice in the City of Brighton and Hove area Ms B complains the Practice did not tell her about low AMH (anti-mullerian hormone) results and this meant she did … |
NHS in England | Closed | 4 Jul 2023 |
| P-002106 | Circle Health Group Mr N complains the Group failed to properly prepare for the removal of a 15cm lipoma from his shoulder, in … |
NHS in England | Closed | 4 Jul 2023 |
| P-003837 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mr A complains about the service provided by the Trust after he was referred for severe post-traumatic stress disorder (PTSD). |
NHS in England | Closed | 3 Jul 2023 |
| P-002045 | Royal Free London NHS Foundation Trust Mr O complains the Trust removed four teeth in August 2017 and he experienced ongoing pain after this. He says … |
NHS in England | Closed | 30 Jun 2023 |
| P-002043 | Cambridgeshire and Peterborough Integrated Care S… Miss T complains the ICS says she is not eligible for funded IVF treatment although she meets the criteria. |
NHS in England | Closed | 30 Jun 2023 |
| P-003894 | The Royal Wolverhampton NHS Trust Mr R complains about the Trust's care and treatment of his late wife from 2018. He says it did not … |
NHS in England | Closed | 30 Jun 2023 |
| P-002052 | County Durham and Darlington NHS Foundation Trust Mr I complains the Trust delayed his mother's hip surgery and this led to her unexpected death. He complains the … |
NHS in England | Closed | 30 Jun 2023 |
| P-002023 | London North West University Healthcare NHS Trust Ms T complains the Trust did not do surgery correctly to remove abnormal cells in her cervix as it led … |
NHS in England | Closed | 30 Jun 2023 |
| P-002018 | Norfolk and Norwich University Hospitals NHS Foun… Dr O complains about the Trust's care and treatment of his late mother-in-law, Mrs A. He complains the Trust did … |
NHS in England | Upheld | 30 Jun 2023 |
| P-002013 | Bedfordshire Hospitals NHS Foundation Trust Mrs C complains the Trust discharged her father too soon as he was dehydrated and could not move. She also … |
NHS in England | Partly upheld | 30 Jun 2023 |
| P-002056 | A dental practice in the Croydon area Mrs O complains the Practice gave her misleading information before she had treatment. She says if she had known the … |
NHS in England | Closed | 30 Jun 2023 |