Source · Ombudsman casework
PHSO Casework Decisions
4,067 published decisions
3,444 Health (NHS)
623 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,067 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002425 | West Hertfordshire Hospitals NHS Trust Mr T complained West Hertfordshire Hospitals NHS Trust's ED staff did not clean his wounds or provide stitches, causing lasting … |
NHS in England | Closed | 23 Jan 2024 |
| P-002405 | Sussex Partnership NHS Foundation Trust Mrs E complained Sussex Partnership NHS Foundation Trust failed to check her past medical history when prescribing ADHD medication, causing … |
NHS in England | Closed | 23 Jan 2024 |
| P-002426 | Guy's and St Thomas' NHS Foundation Trust Mrs A complained she suffered severe pain from a lift crash stop at Guy's and St Thomas' NHS Foundation Trust … |
NHS in England | Closed | 23 Jan 2024 |
| P-002413 | North West Anglia NHS Foundation Trust Miss I complained North West Anglia NHS Foundation Trust staff were unprofessional regarding her communication needs and failed to follow … |
NHS in England | Closed | 22 Jan 2024 |
| P-002395 | Child Maintenance Service (CMS) Mr D complained CMS did not follow correct procedures for a Deduction from Earnings Order (DEO), causing financial hardship and … |
UK Government | Closed | 22 Jan 2024 |
| P-002394 | East Sussex Healthcare NHS Trust Mrs N complained East Sussex Healthcare NHS Trust prematurely cancelled her knee surgery after she returned early from holiday, due … |
NHS in England | Closed | 22 Jan 2024 |
| P-002428 | A practice in the City of Portsmouth area Miss A complained a practice in Portsmouth didn't take her eczema seriously, failed to refer her to a specialist, and … |
NHS in England | Closed | 22 Jan 2024 |
| P-002427 | Croydon Health Services NHS Trust Mrs R complained Croydon Health Services NHS Trust did not provide appropriate pain relief, and about poor staff behaviour and … |
NHS in England | Closed | 19 Jan 2024 |
| P-002410 | Manchester University NHS Foundation Trust Mrs C complained Manchester University NHS Foundation Trust had poor communication regarding her husband's deteriorating health, COVID-19 diagnosis, and impending … |
NHS in England | Closed | 18 Jan 2024 |
| P-002431 | Ashford and St Peter's Hospitals NHS Foundation T… Mrs I complained Ashford and St Peter's Hospitals NHS Foundation Trust failed to discuss her husband's CT scans, explain his … |
NHS in England | Closed | 18 Jan 2024 |
| P-002406 | A practice in the West Northamptonshire area Miss L complained a practice in Northamptonshire failed to give blood test results, delayed diagnosing her daughter's thyroid issues, and … |
NHS in England | Closed | 18 Jan 2024 |
| P-002404 | Sheffield Children's NHS Foundation Trust Mrs B complained Sheffield Children's NHS Foundation Trust's ED made assumptions about her son's condition, failed to observe him, and … |
NHS in England | Closed | 17 Jan 2024 |
| P-002421 | Manchester University NHS Foundation Trust Mrs U complained Manchester University NHS Foundation Trust failed to inform her of lung changes from CT scans, leading to … |
NHS in England | Closed | 16 Jan 2024 |
| P-002430 | Gloucestershire Hospitals NHS Foundation Trust Mrs O complained about inadequate pain relief, unheeded concerns, and failure to offer induction during labour, along with an incorrect … |
NHS in England | Closed | 16 Jan 2024 |
| P-002402 | Royal United Hospitals Bath NHS Foundation Trust Miss A complained her father was prematurely discharged three times, leading to his placement in a nursing home and subsequent … |
NHS in England | Closed | 16 Jan 2024 |
| P-002418 | Mersey Care NHS Foundation Trust Ms E complained about inconsistent psychological and psychiatric care, cancelled appointments, incorrect referrals, lack of insomnia diagnosis, and inadequate bereavement … |
NHS in England | Closed | 12 Jan 2024 |
| P-002411 | HM Courts and Tribunals Service Mr L complained HMCTS failed to contact him for a court fee, leading to costs against him, and didn't answer … |
UK Government | Upheld | 12 Jan 2024 |
| P-002399 | A practice in the Essex area Mrs E complained her husband's GP practice failed to refer him to a specialist promptly for a persistent cough, missing … |
NHS in England | Closed | 11 Jan 2024 |
| P-002390 | Wrightington, Wigan and Leigh Teaching Hospitals … Mr J complained about delays in his wife's checks and scans, poor communication about her diagnosis and transfer, and non-adherence … |
NHS in England | Closed | 10 Jan 2024 |
| P-002420 | Gateshead Health NHS Foundation Trust Mr A complained the Trust failed to biopsy or regularly scan a lung growth from 2017-2019, delaying a cancer diagnosis … |
NHS in England | Closed | 8 Jan 2024 |
| P-002408 | North Bristol NHS Trust Mr O complained about inappropriate treatment and rude staff at a vascular clinic follow-up in 2019, believing this contributed to … |
NHS in England | Closed | 8 Jan 2024 |
| P-002392 | Leeds Teaching Hospitals NHS Trust Mr E complained the Trust failed to remove his wife's cancer, caused surgical damage, poorly managed hygiene and medication, and … |
NHS in England | Closed | 8 Jan 2024 |
| P-002416 | NHS England Mr I complained NHS England mishandled his dental complaint, not taking it seriously and delaying their response, causing him ongoing … |
NHS in England | Closed | 5 Jan 2024 |
| P-002412 | East Suffolk and North Essex NHS Foundation Trust Mrs E complained the Trust improperly discharged her from its pain management clinic despite a new spinal disc bulge, suspecting … |
NHS in England | Closed | 3 Jan 2024 |
| P-002398 | A practice in the Warrington area Mrs U complained her husband's GP practice failed to send him to hospital after examining his symptoms in July 2022, … |
NHS in England | Closed | 3 Jan 2024 |