Source · Ombudsman casework
PHSO Casework Decisions
4,067 published decisions
3,444 Health (NHS)
623 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,067 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002468 | Midlands Partnership NHS Foundation Trust Mr W complained that after phoning a mental health crisis line, staff were heard laughing and speaking offensively about him, … |
NHS in England | Closed | 13 Feb 2024 |
| P-002482 | Manchester University NHS Foundation Trust Miss J complained the Trust discharged her mother prematurely and without adequate support, leading to readmission and subsequent death. |
NHS in England | Closed | 12 Feb 2024 |
| P-002460 | Surrey and Sussex Healthcare NHS Trust Miss I complained her father did not receive appropriate care, lacked proper testing, suffered poor family communication, and faced inconsistent … |
NHS in England | Partly upheld | 8 Feb 2024 |
| P-002446 | HM Courts and Tribunals Service Mr A complained HMCTS refused to provide a document authorizing a company's representative, as required by CPR, believing this stemmed … |
UK Government | Closed | 6 Feb 2024 |
| P-002459 | Hertfordshire Partnership University NHS Foundati… Mr L complained about inadequate ADHD care, citing inappropriate medication, delayed appointments, premature discharge, and poor complaints handling. |
NHS in England | Closed | 31 Jan 2024 |
| P-002432 | Cambridge University Hospitals NHS Foundation Tru… Mr U complained the Trust failed to remove his catheter in a timely manner, resulting in significant pain, urinary incontinence, … |
NHS in England | Upheld | 31 Jan 2024 |
| P-002417 | University Hospitals of North Midlands NHS Trust Mrs O complained the urology department withheld information about her enlarged kidney/kinked ureter, failed to treat these issues, and allegedly … |
NHS in England | Closed | 31 Jan 2024 |
| P-002429 | Office of Gas and Electricity Markets (OFGEM) Mr P complained Ofgem withdrew his eligibility from a renewable heat scheme. He alleged Ofgem did not consider his issues … |
UK Government | Closed | 31 Jan 2024 |
| P-002396 | Student Loans Company (SLC) Ms X complained SLC was unclear about application forms, delayed funding approval, and incorrectly overpaid then recovered a maintenance loan. … |
UK Government | Closed | 31 Jan 2024 |
| P-002409 | Warrington and Halton Hospitals NHS Foundation Tr… Miss R complained about a gynaecological examination, alleging the doctor failed to read notes, rushed consent, and showed poor conduct, … |
NHS in England | Closed | 31 Jan 2024 |
| P-002422 | Children and Family Court Advisory and Support Se… Mr L complained Cafcass mistakenly closed his case file for a second child arrangement application, leading to court delays and … |
UK Government | Closed | 31 Jan 2024 |
| P-002487 | The Royal Wolverhampton NHS Trust Mrs O complained the Trust prematurely discharged her mother, in pain and with sores, without informing the family, leading to … |
NHS in England | Closed | 31 Jan 2024 |
| P-002433 | University Hospitals of North Midlands NHS Trust Mrs X complained she was not allowed to accompany her husband to A&E or discuss his symptoms, causing a stroke … |
NHS in England | Partly upheld | 30 Jan 2024 |
| P-002415 | Sheffield Teaching Hospitals NHS Foundation Trust Mrs F complained the Trust did not inform her or her husband about the risk of metastatic liver cancer during … |
NHS in England | Closed | 25 Jan 2024 |
| P-002403 | A practice in the Coventry area Ms O complained the Practice failed to report chest X-ray results in 2011 and 2022, delaying diagnosis of diaphragm issues … |
NHS in England | Closed | 25 Jan 2024 |
| P-002393 | Imperial College Healthcare NHS Trust Miss L complained about eye operations, alleging they were done without anaesthetic, her retina was torn, communication was poor, and … |
NHS in England | Closed | 25 Jan 2024 |
| P-002407 | London Ambulance Service NHS Trust Mr L complained NHS 111 wrongly made a safeguarding referral for neglect, leading to social services involvement, harassment, and an … |
NHS in England | Closed | 25 Jan 2024 |
| P-002419 | Chelsea and Westminster Hospital NHS Foundation T… Miss O complained about continuous neglectful care, including delayed diagnosis, poor follow-up, inaccurate medical notes, and improper complaint handling by … |
NHS in England | Closed | 24 Jan 2024 |
| P-002423 | Department for Business, Energy and Industrial St… Mr O complained BEIS unfairly refused his underfloor insulation grant application despite comparable cases, and delayed the decision for five … |
UK Government | Not upheld | 24 Jan 2024 |
| P-002400 | Sheffield Teaching Hospitals NHS Foundation Trust Ms J complained the Trust failed to manage her father's pain and did not inform her of his deterioration, denying … |
NHS in England | Not upheld | 24 Jan 2024 |
| P-002401 | West Yorkshire Integrated Care Board Ms H complained the ICB failed to provide suitable electrolysis providers or funding for private treatment, causing her distress and … |
NHS in England | Closed | 24 Jan 2024 |
| P-002424 | Barnet, Enfield and Haringey Mental Health NHS Tr… Miss G complained about a culture of bullying, abuse, and lack of respect and support at a mental health centre, … |
NHS in England | Closed | 24 Jan 2024 |
| P-002397 | A practice in the Telford and Wrekin area Mr H complained his GP failed to recognise and inform him of bisoprolol's mental health side-effects and that remote appointments … |
NHS in England | Closed | 24 Jan 2024 |
| P-002391 | Child Maintenance Service Mr E complained the Child Maintenance Service would not investigate or provide evidence for £21,000 in arrears from the previous … |
UK Government | Closed | 23 Jan 2024 |
| P-002414 | An independent provider in the Hackney area Mrs E complained an independent provider could not identify staff who saw her husband's blue nails and believed midazolam led … |
NHS in England | Closed | 23 Jan 2024 |