Source · Ombudsman casework
PHSO Casework Decisions
3,821 published decisions
3,248 Health (NHS)
573 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,821 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003906 | A practice in the Doncaster area Ms L complains about the Practice's care of her physical and mental health concerns since 2000. |
NHS in England | Closed | 31 Jul 2023 |
| P-002191 | Department for Work and Pensions Mr X complains DWP did not manage its investigation into a third party using his details to try and make … |
UK Government | Closed | 31 Jul 2023 |
| P-003903 | Northern Care Alliance NHS Foundation Trust Mr E complains the Trust incorrectly used a nasal gastric tube on his wife. He also complains the Trust would … |
NHS in England | Closed | 28 Jul 2023 |
| P-003902 | Hampshire Hospitals NHS Foundation Trust Mrs A complains that something went wrong with the cataract surgery she had in January and April 2021. She also … |
NHS in England | Closed | 28 Jul 2023 |
| P-003889 | United Lincolnshire Hospitals NHS Trust Miss A complains the Trust allowed her father to eat a sandwich during a discharge assessment despite him being on … |
NHS in England | Closed | 28 Jul 2023 |
| P-003911 | A dental practice in the Bolton area Mrs A complains her dentist missed a tooth fracture caused by an accident. She says the tooth was replaced with … |
NHS in England | Closed | 28 Jul 2023 |
| P-003827 | A practice in the Oldham area Ms A complains that between February and June 2021 the Practice gave her incorrect advice about getting help and it … |
NHS in England | Closed | 28 Jul 2023 |
| P-003874 | Royal United Hospitals Bath NHS Foundation Trust Miss F and Mr J complain about the antenatal care Miss F received from the Trust when she was pregnant … |
NHS in England | Upheld | 27 Jul 2023 |
| P-003877 | Nottingham University Hospitals NHS Trust Ms T complains the Trust would not let the family support her mother in hospital and it did not have … |
NHS in England | Partly upheld | 27 Jul 2023 |
| P-003912 | Hampshire and Isle of Wight Integrated Care Board Miss S complains the ICB incorrectly found her son not eligible for children and young people’s continuing care (CCC) funding. |
NHS in England | Closed | 27 Jul 2023 |
| P-003855 | East London NHS Foundation Trust Mr A complains the Trust stopped his daughter's autism assessment and the family's access to support, without explaining why. |
NHS in England | Closed | 27 Jul 2023 |
| P-003826 | Ministry of Justice Mr J complains that in January 2020, the Minister approved three documents which are ineffective or include errors. He says … |
UK Government | Closed | 27 Jul 2023 |
| P-003838 | Integrated Care Northamptonshire Mr A complains the ICB failed to keep to the agreed plan as it removed passenger assistance for when his … |
NHS in England | Closed | 27 Jul 2023 |
| P-003835 | Sussex Partnership NHS Foundation Trust Mrs B complains about the care the Trust's Child and Adolescent Mental Health Service (CAMHS) gave to her daughter. She … |
NHS in England | Closed | 26 Jul 2023 |
| P-003909 | A practice in the Tower Hamlets area Ms E complains about her experience when going to the Practice for her second COVID-19 vaccination. |
NHS in England | Closed | 26 Jul 2023 |
| P-003885 | A practice in the Kent area Mrs O complains the Practice prescribed end-of-life medication to her husband without explaining why. |
NHS in England | Closed | 26 Jul 2023 |
| P-003910 | Royal Free London NHS Foundation Trust Mr I complains about the Trust's care and treatment of his daughter from April 2021 until her sad death in … |
NHS in England | Closed | 26 Jul 2023 |
| P-003869 | UK Visas and Immigration Mr V complains that UKVI refused to reimburse his legal costs after his successful administration review in February 2021. He … |
UK Government | Not upheld | 25 Jul 2023 |
| P-003856 | A practice in the York area Mr S complains the Practice did not see his wife face-to-face, it prescribed too much paracetamol and it missed signs … |
NHS in England | Closed | 25 Jul 2023 |
| P-003854 | A dental practice in the Bromley area Mr E complains that after his hygienist appointment in October 2022, his wisdom tooth cracked and exposed a hole. He … |
NHS in England | Closed | 24 Jul 2023 |
| P-003901 | North Middlesex University Hospital NHS Trust Mr A complains the Trust gave his mother three different medications in April 2021 and these caused her unexpected death. |
NHS in England | Closed | 21 Jul 2023 |
| P-003884 | King's College Hospital NHS Foundation Trust Miss A complains about how the Trust cared for her brother. She complains it did not monitor him properly and … |
NHS in England | Closed | 21 Jul 2023 |
| P-003887 | Department for Work and Pensions Mr A and Dr A complain that DWP has not done enough to support them with applying for Carer’s Allowance, … |
UK Government | Closed | 21 Jul 2023 |
| P-003908 | Epsom and St Helier University Hospitals NHS Trust Dr U complains about the care and treatment her son received from a nurse at the Trust. She states the … |
NHS in England | Closed | 20 Jul 2023 |
| P-003883 | Home Office Mr C complains the Home Office was wrong to not award him compensation under its Windrush Compensation Scheme. |
UK Government | Closed | 20 Jul 2023 |