Source · Ombudsman casework
PHSO Casework Decisions
4,067 published decisions
3,444 Health (NHS)
623 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,067 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002483 | University Hospitals Birmingham NHS Foundation Tr… Mrs O complained nurses mishandled her husband's oxygen, causing cardiac arrest, and an inappropriate, failed pleural aspiration led to a … |
NHS in England | Closed | 23 Feb 2024 |
| P-002467 | East and North Hertfordshire NHS Trust Mr A complained the Trust discharged him prematurely after testicle surgery without wound checks, leading to gangrene, further operations, and … |
NHS in England | Closed | 23 Feb 2024 |
| P-002473 | University Hospitals of Derby and Burton NHS Foun… Mrs H complained staff failed to treat her UTI, gave her a cervical stitch with a UTI, misinterpreted a scan, … |
NHS in England | Closed | 22 Feb 2024 |
| P-002443 | Hull University Teaching Hospitals NHS Trust Ms F complained her daughter was admitted to ICU too late, the source of internal bleeding wasn't found or treated, … |
NHS in England | Closed | 22 Feb 2024 |
| P-002481 | Royal Free London NHS Foundation Trust Miss R complained the Trust failed to resuscitate her newborn son, Baby R, in June 2021, alleging his death was … |
NHS in England | Closed | 22 Feb 2024 |
| P-002456 | Child Maintenance Service (CMS) Ms A complained the Child Maintenance Service (CMS) failed to collect outstanding maintenance owed to her and made payment arrangements … |
UK Government | Closed | 21 Feb 2024 |
| P-002442 | North Tees and Hartlepool NHS Foundation Trust Mr D complained his mother was wrongly discharged despite being unable to swallow antibiotics and being unwell, and the Trust … |
NHS in England | Partly upheld | 21 Feb 2024 |
| P-002479 | Manchester University NHS Foundation Trust Miss R complained about her father's care before his death, alleging a delayed procedure and that the family was not … |
NHS in England | Closed | 20 Feb 2024 |
| P-002457 | Imperial College Healthcare NHS Trust Miss R complained she suffered nerve damage during ovarian surgery, which the Trust allegedly concealed and then dismissed her concerns, … |
NHS in England | Closed | 20 Feb 2024 |
| P-002461 | Norfolk Community Health and Care NHS Trust Mrs T complained the Trust removed her son's wheelchair without notice, provided an unsuitable temporary one for months, and caused … |
NHS in England | Partly upheld | 20 Feb 2024 |
| P-002475 | HM Courts and Tribunals Service Ms O complained HMCTS staff prevented her from having an oral court hearing for her applications, impacting her employment prospects … |
UK Government | Closed | 20 Feb 2024 |
| P-002453 | A dental practice in the Camden area Ms O complained a dentist left a broken tool in her tooth during a root canal, failed to disclose it … |
NHS in England | Closed | 20 Feb 2024 |
| P-002458 | Rural Payments Agency Mrs D complained the RPA prevented her brother from submitting a claim on time, gave conflicting information, incorrectly continued payments, … |
UK Government | Closed | 20 Feb 2024 |
| P-002485 | Epsom and St Helier University Hospitals NHS Trust Ms A complained the Trust stopped active treatment for her grandfather, Mr I, based on an alleged family agreement, causing … |
NHS in England | Closed | 19 Feb 2024 |
| P-002439 | Mid and South Essex NHS Foundation Trust Miss I complained the Trust failed to treat her mother's post-surgery infection, gave incorrect advice, and provided poor nursing care, … |
NHS in England | Closed | 19 Feb 2024 |
| P-002452 | Countess of Chester Hospital NHS Foundation Trust Mr O complained about excessive waiting times in ED and staff ignoring his concerns, leading to a traumatic and distressing … |
NHS in England | Closed | 16 Feb 2024 |
| P-002471 | King's College Hospital NHS Foundation Trust Ms J complained the Trust used her left arm for an IV despite warnings about her cancer history and lymphedema … |
NHS in England | Closed | 16 Feb 2024 |
| P-002484 | South Tyneside and Sunderland NHS Foundation Trust Mrs W complained the Trust failed to refer her son to heart and kidney specialists for identified problems, which she … |
NHS in England | Closed | 16 Feb 2024 |
| P-002434 | Criminal Injuries Compensation Authority Mr A complained the Criminal Injuries Compensation Authority (CICA) wrongly denied him compensation, treated him unfairly, and misled the Tribunals … |
UK Government | Closed | 16 Feb 2024 |
| P-002464 | Birmingham Women's and Children's NHS Foundation … Miss E complained about numerous care failings after her daughter's stillbirth, including poor monitoring, communication, and hygiene. |
NHS in England | Closed | 15 Feb 2024 |
| P-002472 | An independent provider in the Buckinghamshire ar… Mrs O complained the Service failed to provide requested hearing aids, damaged her eardrum, and delayed appropriate appointments for the … |
NHS in England | Closed | 15 Feb 2024 |
| P-002469 | Tees, Esk and Wear Valleys NHS Foundation Trust Mrs A complained about negligent mental health care for her son, citing failure to diagnose conditions, delayed medication reduction, and … |
NHS in England | Closed | 15 Feb 2024 |
| P-002437 | Hull University Teaching Hospitals NHS Trust Mrs D complained about her partner's lack of medical care and delayed bowel surgery after AAA surgery, leading to his … |
NHS in England | Not upheld | 14 Feb 2024 |
| P-002463 | Barking, Havering and Redbridge University Hospit… Mrs M complained the Trust failed to correctly diagnose her daughter's arm fracture, leading to delayed surgery, excessive pain, and … |
NHS in England | Closed | 14 Feb 2024 |
| P-002476 | West Hertfordshire Hospitals NHS Trust Mr Z complained about repeated difficulties with epidural injections, delayed MRI scans, and failure to consider his medical history, causing … |
NHS in England | Closed | 13 Feb 2024 |