Source · Ombudsman casework
PHSO Casework Decisions
3,821 published decisions
3,248 Health (NHS)
573 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,821 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003841 | Buckinghamshire Healthcare NHS Trust Mrs R complains the Trust failed to diagnose her mother's sepsis and manage her hydration and nutrition. |
NHS in England | Closed | 8 Sep 2023 |
| P-003880 | University Hospitals Sussex NHS Foundation Trust Miss M complains about the Trust's care of her mother. She says it delayed discharging her mother to a rehabilitation … |
NHS in England | Closed | 8 Sep 2023 |
| P-003873 | Guy's and St Thomas' NHS Foundation Trust Mrs E complains the Trust refused a reasonable adjustment and did not let her stay on the ward with her … |
NHS in England | Closed | 7 Sep 2023 |
| P-003867 | A practice in the Greater London area | NHS in England | Closed | 7 Sep 2023 |
| P-003863 | Imperial College Healthcare NHS Trust Mr R complains the Trust ignored his concerns about severe bleeding and pain during menstruation, refused to help him get … |
NHS in England | Closed | 6 Sep 2023 |
| P-003830 | Hampshire Hospitals NHS Foundation Trust Mrs E complains about the way the Trust did a procedure to treat a type of vertigo. She says she … |
NHS in England | Closed | 6 Sep 2023 |
| P-003875 | HM Courts and Tribunals Service Mr U complains that when HMCTS interviewed a debtor, it did not ask them to show bank statements as evidence … |
UK Government | Closed | 5 Sep 2023 |
| P-003821 | Staffordshire and Stoke-on-Trent Integrated Care … Mr E complains the ICB told him he could not appeal its decision that his mother was not eligible for … |
NHS in England | Closed | 5 Sep 2023 |
| P-003844 | Ordnance Survey Dr U complains about Ordnance Survey's mapping of the foreshore of a river that runs through her farm. |
UK Government | Closed | 4 Sep 2023 |
| P-003284 | University Hospitals Birmingham NHS Foundation Tr… Miss O complains about the treatment her sister received in June 2021. Miss O complains the Trust failed to get … |
NHS in England | Upheld | 3 Sep 2023 |
| P-003900 | Gateshead Health NHS Foundation Trust Mr E complains the Trust did a right total knee replacement in July 2021 incorrectly. He complains the Trust did … |
NHS in England | Closed | 1 Sep 2023 |
| P-003842 | Derby and Derbyshire Integrated Care Board Mr R complains the ICB did not do a retrospective review of his mother's eligibility for continuing healthcare (CHC) for … |
NHS in England | Closed | 1 Sep 2023 |
| P-003823 | A GP practice in the Doncaster area Mrs C complains about the Practice's care after she had private surgery abroad. |
NHS in England | Closed | 1 Sep 2023 |
| P-002189 | University Hospitals Sussex NHS Foundation Trust Mrs A complains about the care and treatment doctors gave her husband in November 2021. She thinks her husband should … |
NHS in England | Closed | 28 Aug 2023 |
| P-003899 | A dental practice in the Lambeth area Mr I complains the Practice removed his upper right sixth tooth and did not replace it with a dental bridge. |
NHS in England | Closed | 25 Aug 2023 |
| P-002142 | Northumbria Healthcare NHS Foundation Trust Mr T complains about the care and treatment his late father had from the Trust. He complains his father’s foot … |
NHS in England | Partly upheld | 18 Aug 2023 |
| P-002246 | A GP practice in the Somerset area Mr O complains he went to the Practice many times between 2001 and 2022 and it failed to diagnose deep … |
NHS in England | Closed | 16 Aug 2023 |
| P-003879 | Leeds Teaching Hospitals NHS Trust Ms G complains the Trust did not treat Mr G’s aortic dissection and penetrating ulcer and instead decided to monitor … |
NHS in England | Closed | 14 Aug 2023 |
| P-002190 | King's College Hospital NHS Foundation Trust Mr M complains about the care and treatment the Trust gave to his wife from June 2016 to her death … |
NHS in England | Closed | 8 Aug 2023 |
| P-002389 | An independent provider in the Redcar and Clevela… Miss Y complains that between December 2020 and April 2021 the care home left Mr Y on the floor unconscious. |
NHS in England | Closed | 7 Aug 2023 |
| P-003825 | Foreign, Commonwealth and Development Office Mr J complains that while he was detained by the UAE authorities from May to November 2018, he was tortured … |
UK Government | Upheld | 1 Aug 2023 |
| P-003840 | Maidstone and Tunbridge Wells NHS Trust Ms A complains the Trust damaged her nerves during a lumbar puncture procedure and it let her go home too … |
NHS in England | Closed | 31 Jul 2023 |
| P-003868 | Leeds Teaching Hospitals NHS Trust Mrs W complains the organisations missed a fracture in her son's thigh. |
NHS in England | Closed | 31 Jul 2023 |
| P-003890 | Chelsea and Westminster Hospital NHS Foundation T… Mrs L complains about the Trust's care and treatment of her husband in January and February 2021. |
NHS in England | Closed | 31 Jul 2023 |
| P-003906 | A practice in the Doncaster area Ms L complains about the Practice's care of her physical and mental health concerns since 2000. |
NHS in England | Closed | 31 Jul 2023 |