Source · Ombudsman casework
PHSO Casework Decisions
4,067 published decisions
3,444 Health (NHS)
623 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,067 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002515 | Barking, Havering and Redbridge University Hospit… Mrs B complained the Trust failed to correctly diagnose her husband with a bowel mass, causing unnecessary pain, by not … |
NHS in England | Not upheld | 4 Mar 2024 |
| P-002512 | Hampshire Hospitals NHS Foundation Trust Ms O complained doctors made false safeguarding allegations without permission and failed to diagnose a broken rib in ED, causing … |
NHS in England | Closed | 4 Mar 2024 |
| P-002444 | Lancashire and South Cumbria NHS Foundation Trust Mr E complained physiotherapists failed to properly assess his shoulder injury, provided inappropriate exercises, and offered insufficient sessions, worsening his … |
NHS in England | Closed | 29 Feb 2024 |
| P-002451 | County Durham and Darlington NHS Foundation Trust Mrs H complained her nil-by-mouth father-in-law was given oral medication, missed Parkinson's medication, suffered poor record-keeping, and poor communication, contributing … |
NHS in England | Closed | 29 Feb 2024 |
| P-002438 | Legal Aid Agency Miss H complained the Legal Aid Agency wrongly disallowed her 2021 application, causing a miscarriage of justice due to lack … |
UK Government | Closed | 29 Feb 2024 |
| P-003311 | County Durham and Darlington NHS Foundation Trust Mrs E complained her surgeon failed to warn her about the permanent loss of sensation following a hysterectomy, causing distress … |
NHS in England | Partly upheld | 29 Feb 2024 |
| P-002486 | NHS England Mr L complained NHS England mishandled his mother's CHC funding IRP by not having correct records, abandoning the meeting, and … |
NHS in England | Closed | 29 Feb 2024 |
| P-002449 | NHS England Mr B complained NHS England's IRP wrongly denied his mother CHC funding, alleging it failed to consider crucial evidence of … |
NHS in England | Closed | 29 Feb 2024 |
| P-002436 | The Rotherham NHS Foundation Trust Ms O complained she was denied painkillers and water, left alone, and ignored during hospital care, causing significant pain and … |
NHS in England | Closed | 29 Feb 2024 |
| P-002585 | A practice in the Kirklees area Mrs T complained a GP used a contaminated swab during a high vaginal test, causing severe emotional distress and fear … |
NHS in England | Upheld | 29 Feb 2024 |
| P-002450 | Sandwell and West Birmingham Hospitals NHS Trust Ms A complained about her mother's poor nursing care on a stroke ward, citing issues with transfer, communication, staff attitude, … |
NHS in England | Closed | 29 Feb 2024 |
| P-002462 | Hertfordshire Community NHS Trust Mrs I complained the Trust changed her son's EHCP in September 2022, altering his physiotherapy from one-to-one to group sessions, … |
NHS in England | Closed | 29 Feb 2024 |
| P-002478 | North Middlesex University Hospital NHS Trust Ms L complained the Trust misdiagnosed her with SLE, leading to unnecessary dangerous treatments with severe side effects like weight … |
NHS in England | Closed | 29 Feb 2024 |
| P-002448 | A dental practice in the Wakefield area Miss O complained about extremely painful dental care during two fillings, alleging equipment caught nerves, leading to ongoing pain, an … |
NHS in England | Closed | 29 Feb 2024 |
| P-002441 | Frimley Health NHS Foundation Trust Ms D complained Trust A wrongly prescribed medication leading to her father's death, and Trust B failed to investigate symptoms … |
NHS in England | Partly upheld | 29 Feb 2024 |
| P-002470 | Guy's and St Thomas' NHS Foundation Trust Mrs Y complained the Trust refused funding for a dental implant, despite previous dental repair funding, causing distress and difficulty … |
NHS in England | Closed | 28 Feb 2024 |
| P-002466 | University Hospitals Birmingham NHS Foundation Tr… Mrs R complained her grandmother received poor hygiene care, was discharged without a care package or oxygen instructions, and capacity … |
NHS in England | Upheld | 28 Feb 2024 |
| P-002445 | Sheffield Teaching Hospitals NHS Foundation Trust Miss O complained the Trust caused a diaphragm tear during surgery, leading to a collapsed lung, poor communication, and inadequate … |
NHS in England | Closed | 27 Feb 2024 |
| P-002440 | HM Revenue and Customs Mr R complained HMRC mishandled his non-residency status and DT relief, refusing to retrospectively apply an NT tax code to … |
UK Government | Not upheld | 27 Feb 2024 |
| P-002455 | A practice in the Lancashire area Mrs H complained the Practice gave incorrect information to the coroner, failed to chase a referral, and missed a home … |
NHS in England | Closed | 27 Feb 2024 |
| P-002435 | A practice in the Leicestershire area Mr O complained the practice failed to diagnose TOS since 2017 and DVT in May 2023, leading to prolonged pain, … |
NHS in England | Closed | 27 Feb 2024 |
| P-002447 | A care home in the Birmingham area Mr O complained his mother suffered several unwitnessed falls at a care home in 2021 due to insufficient monitoring, leading … |
NHS in England | Closed | 27 Feb 2024 |
| P-002474 | Department for Transport Mr N complained the DfT wrongly classified his quad bike as a passenger vehicle instead of a motorcycle, restricting his … |
UK Government | Closed | 26 Feb 2024 |
| P-002477 | Kent and Medway Integrated Care Board Mr O complained the ICB failed to provide recommended adapted cognitive behavioural therapy (CBT), negatively impacting his mental health and … |
NHS in England | Closed | 26 Feb 2024 |
| P-002465 | York and Scarborough Teaching Hospitals NHS Found… Mrs H complained clinicians imposed inconsistent restrictions on her visiting her husband, denied her visits, questioned his capacity, and refused … |
NHS in England | Closed | 23 Feb 2024 |