Source · Ombudsman casework
PHSO Casework Decisions
3,821 published decisions
3,248 Health (NHS)
573 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,821 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003819 | Northern Care Alliance NHS Group Mrs F complains the Trust did not manage her husband's nutrition and hydration, delayed giving him medication, missed signs that … |
NHS in England | Closed | 26 Sep 2023 |
| P-003831 | Moorfields Eye Hospital NHS Foundation Trust Mrs C complains about a cataract operation at the Trust in April 2021. She says a supervised junior doctor did … |
NHS in England | Closed | 26 Sep 2023 |
| P-003846 | Nottinghamshire Healthcare NHS Foundation Trust Mr R complains that the Trust incorrectly cleaned a wound and this led to him getting an infection and deep … |
NHS in England | Closed | 26 Sep 2023 |
| P-003848 | Student Loans Company Miss A complains about the Student Loan Company's handling of her application for a Higher Education Grant. |
UK Government | Closed | 26 Sep 2023 |
| P-003859 | East of England Ambulance Service NHS Trust Ms A complains that on 9 and 10 April 2021 the Trust refused to take her father to hospital despite … |
NHS in England | Not upheld | 26 Sep 2023 |
| P-003849 | A practice in the Wigan area Miss A complains the Practice issued several incorrect prescriptions to her which could have caused her to overdose. |
NHS in England | Closed | 25 Sep 2023 |
| P-003897 | A GP practice in the Wirral area Ms E complains that between November 2020 and June 2022 the Practice misdiagnosed her skin condition, prescribed inappropriate treatments and … |
NHS in England | Closed | 25 Sep 2023 |
| P-003824 | Harrogate and District NHS Foundation Trust Mr A complains the Trust failed to correctly diagnose a fracture in his back and to give appropriate treatment for … |
NHS in England | Closed | 25 Sep 2023 |
| P-003866 | Nottingham University Hospitals NHS Trust Mr F complains the Trust failed to identify that his wife’s cancer had returned, despite her having five separate admissions … |
NHS in England | Closed | 25 Sep 2023 |
| P-003850 | A practice in the Hertfordshire area | NHS in England | Closed | 24 Sep 2023 |
| P-003845 | Salford Royal NHS Foundation Trust Miss U complains the Trust continued to prescribe a strong corticosteroid cream to treat a chronic inflammatory disease of the … |
NHS in England | Closed | 24 Sep 2023 |
| P-002294 | University Hospitals Coventry and Warwickshire NH… Mrs A complains about the Trust's care of her mother in 2018. She says it delayed treatment, did not look … |
NHS in England | Upheld | 24 Sep 2023 |
| P-003861 | Office of Gas and Electricity Markets Mrs O complains about how Ofgem handled her company's application for the Tariff Guarantee (TG) under the Non-Domestic Renewable Heat … |
UK Government | Closed | 22 Sep 2023 |
| P-003895 | A GP practice in the Leicester area Ms U complains the Practice did not tell her about a high platelet count in her blood test results in … |
NHS in England | Closed | 21 Sep 2023 |
| P-003822 | A dental practice in the Lewisham area Ms A complains about the care and treatment she received from the Practice on 30 December 2022. Ms A says … |
NHS in England | Closed | 21 Sep 2023 |
| P-002342 | Hampshire Hospitals NHS Foundation Trust Mr T complains the Trust incorrectly told his wife her left breast implant had ruptured. He complains the Trust told … |
NHS in England | Upheld | 20 Sep 2023 |
| P-003876 | Barts Health NHS Trust Ms I complains the Trust charged her to have an urgent defibrillator fitted in July 2022. She says the Trust … |
NHS in England | Closed | 19 Sep 2023 |
| P-003857 | Calderdale and Huddersfield NHS Foundation Trust Mr O complains the Trust did not allow him to visit his mother in hospital in August 2022, because he … |
NHS in England | Closed | 19 Sep 2023 |
| P-003820 | HM Revenue and Customs Mr N complains that on 6 October 2021 HMRC wrongly advised his agent it would refund £675 in loss relief … |
UK Government | Closed | 18 Sep 2023 |
| P-003860 | Northern Ireland Human Rights Commission Ms N complains about NIHRC's decision to refuse her help after she went to it in July 2021 saying her … |
UK Government | Closed | 14 Sep 2023 |
| P-003864 | London North West University Healthcare NHS Trust Mrs D complains about the care her mother received in 2022 during her hospital admission and during her respite placement … |
NHS in England | Closed | 13 Sep 2023 |
| P-003832 | A GP practice in the Durham area Mrs A complains the Practice refused to do a bone density scan and failed to tell her the diagnosis for … |
NHS in England | Closed | 12 Sep 2023 |
| P-003870 | Information Commissioner's Office Mr I complains the ICO failed to consider the complaint he brought to it in October 2022 and his service … |
UK Government | Closed | 12 Sep 2023 |
| P-003898 | Guy’s and St Thomas’ NHS Foundation Trust Mrs P complains about an endoscopy procedure saying she was not given any pain relief, the Trust did not lubricate … |
NHS in England | Closed | 12 Sep 2023 |
| P-003843 | HM Revenue and Customs Mr F complains that HMRC declined his application for the Self-Employment Income Support Scheme (SEISS) in April 2020. |
UK Government | Closed | 11 Sep 2023 |