Source · Ombudsman casework
PHSO Casework Decisions
4,067 published decisions
3,444 Health (NHS)
623 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,067 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002495 | A practice in the Devon area Mrs R complained GP doctors missed multiple opportunities from early 2022 to spot signs of cancer in her father, leading … |
NHS in England | Closed | 21 Mar 2024 |
| P-002513 | Child Maintenance Service (CMS) Mr A complained CMS mishandled his child maintenance case by not considering income evidence, sending documents to the wrong address, … |
UK Government | Closed | 21 Mar 2024 |
| P-002514 | Milton Keynes University Hospital NHS Foundation … Ms C complained Trust staff delayed diagnosing and providing correct treatment for her father's COVID-19 illness in December 2020, which … |
NHS in England | Closed | 20 Mar 2024 |
| P-002522 | Walsall Healthcare NHS Trust Miss B complained the Trust declined to consider a second opinion for her superior mesenteric artery blood clot in January … |
NHS in England | Closed | 20 Mar 2024 |
| P-002492 | A practice in the Islington area Mrs E complained a GP practice neglected her daughter's worsening symptoms in late 2022 and showed a lack of empathy … |
NHS in England | Closed | 20 Mar 2024 |
| P-002508 | Tameside and Glossop Integrated Care NHS Foundati… Ms V complained the Trust failed to effectively test for COVID-19, discharged her mother prematurely, and did not properly monitor … |
NHS in England | Closed | 20 Mar 2024 |
| P-002521 | A practice in the Stockport area Mr O complained the Practice and Trust failed to diagnose his stroke in October and November 2021, leading to permanent … |
NHS in England | Closed | 20 Mar 2024 |
| P-002516 | Child Maintenance Service (CMS) Miss U complained the compensation from CMS was insufficient to address the problems she experienced in getting maintenance from her … |
UK Government | Closed | 19 Mar 2024 |
| P-002507 | Sheffield Teaching Hospitals NHS Foundation Trust Miss E complained the Trust gave her mother an iron infusion too quickly, which she believed worsened her mother's pulmonary … |
NHS in England | Closed | 19 Mar 2024 |
| P-002520 | South London and Maudsley NHS Foundation Trust Ms H complained about the Trust's deliberate lack of care, forced medication, and negligence from 2008-2014, including wrongful detention and … |
NHS in England | Closed | 19 Mar 2024 |
| P-002505 | Doncaster and Bassetlaw Teaching Hospitals NHS Fo… Mrs T complained about poor inpatient care for her mother, including lack of recovery opportunity, poor communication, and six weeks … |
NHS in England | Closed | 18 Mar 2024 |
| P-002519 | A practice in the Colchester area Mrs R complained a GP practice, Ambulance Trust, and Hospital Trust failed to diagnose and treat her mother's swollen foot … |
NHS in England | Closed | 18 Mar 2024 |
| P-002506 | North West Anglia NHS Foundation Trust Mrs P complained about the Trust's poor communication during her husband’s inpatient stay, specifically not being informed about his decline, … |
NHS in England | Not upheld | 15 Mar 2024 |
| P-002511 | UK Visas and Immigration (UKVI) Mrs H complained about UKVI's over year-long delay in deciding her EUSS application, causing stress and preventing travel for her … |
UK Government | Partly upheld | 14 Mar 2024 |
| P-002528 | London North West University Healthcare NHS Trust Mr I complained the Trust failed to provide the correct treatment plan for his swollen right knee, causing an unnecessary … |
NHS in England | Closed | 14 Mar 2024 |
| P-002501 | Guy's and St Thomas' NHS Foundation Trust Mr P complained about the Trust's consistent delays in completing Mr E's cardiac surgery and later deeming him unsuitable, failing … |
NHS in England | Closed | 14 Mar 2024 |
| P-003286 | East Sussex Healthcare NHS Trust Miss H complained the Trust failed to inform her of long-term complications of an endometrial ablation and delayed her hysterectomy … |
NHS in England | Partly upheld | 13 Mar 2024 |
| P-002494 | Liverpool University Hospitals NHS Foundation Tru… Mr O complained about care after corneal graft surgery in August 2020, citing blurred vision, wrong surgeon, poor aftercare, and … |
NHS in England | Closed | 12 Mar 2024 |
| P-002502 | Planning Inspectorate Mr A complained the Planning Inspectorate unfairly rejected his appeal for garage renovation, failing to consider his mobility needs due … |
UK Government | Closed | 12 Mar 2024 |
| P-002497 | Barts Health NHS Trust Mr L complained he was misdiagnosed with an STI in February 2022, treated unnecessarily, causing distress and relationship issues. He … |
NHS in England | Closed | 12 Mar 2024 |
| P-002493 | Leeds Teaching Hospitals NHS Trust Mrs M complained the Trust delayed contacting her about her father’s deteriorating condition and administering end-of-life medication, denying her the … |
NHS in England | Upheld | 11 Mar 2024 |
| P-002526 | Sandwell and West Birmingham Hospitals NHS Trust Mr A complained that Trust staff did not properly monitor or treat his brother, which he believes led to his … |
NHS in England | Closed | 11 Mar 2024 |
| P-002496 | Gateshead Health NHS Foundation Trust Ms A complained the Trust did not properly assess her father’s continence and falls risk, leading to him falling and … |
NHS in England | Upheld | 11 Mar 2024 |
| P-002489 | Homerton Healthcare NHS Foundation Trust Miss I complained about poor nursing care, inadequate oxygen supply, staff unawareness of patient needs, and a lack of compassion … |
NHS in England | Closed | 5 Mar 2024 |
| P-002498 | The Dudley Group NHS Foundation Trust Ms I complained about her mother's hip replacement care, alleging errors in surgical decisions, poor discharge planning, lost clothes, and … |
NHS in England | Closed | 5 Mar 2024 |