Source · Ombudsman casework
PHSO Casework Decisions
3,821 published decisions
3,248 Health (NHS)
573 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,821 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-003893 | Barking, Havering and Redbridge University Hospit… Mrs F complains about the Trust's care of her brother in May and June 2019. She says it did not … |
NHS in England | Upheld | 17 Oct 2023 |
| P-002250 | British Pregnancy Advisory Service Miss A complains the British Pregnancy Advisory Service gave her abortion medication without legal and proper consultation. She also complains … |
NHS in England | Closed | 17 Oct 2023 |
| P-002260 | A GP practice in the Cornwall area Miss O complains the Practice should have referred her to a urology specialist sooner and about how a GP described … |
NHS in England | Closed | 17 Oct 2023 |
| P-002272 | Salisbury NHS Foundation Trust Mr P complains the Trust did not properly manage his sister's need for respiratory support and pain relief and its … |
NHS in England | Closed | 16 Oct 2023 |
| P-002259 | South Tees Hospitals NHS Foundation Trust Mrs R complains that when she was in an induced coma in July 2019 staff did not turn her enough. … |
NHS in England | Closed | 13 Oct 2023 |
| P-002268 | A practice in the Warrington area Miss U complains the Practice failed to consider her medical history when prescribing medication for high blood pressure. She also … |
NHS in England | Closed | 12 Oct 2023 |
| P-002274 | Lancashire Teaching Hospitals NHS Foundation Trust Miss B complains about the standard of care the Trust gave to her father. She says the Trust made a … |
NHS in England | Closed | 11 Oct 2023 |
| P-002269 | Humber and North Yorkshire Integrated Care Board Mrs A complains the ICB wrongly decided to send carers instead of paramedics when her husband fell. |
NHS in England | Closed | 11 Oct 2023 |
| P-002265 | University Hospitals Birmingham NHS Foundation Tr… Mrs A complains about the Trust's care and treatment of her husband which she believes caused his death. |
NHS in England | Closed | 9 Oct 2023 |
| P-002257 | A GP practice in the Wiltshire area Ms O complains the Practice gave her father the COVID-19 vaccine without her permission and that it failed to diagnose … |
NHS in England | Closed | 5 Oct 2023 |
| P-002266 | West Midlands Ambulance Service University NHS Fo… Ms U says paramedics came to her home in April 2021 with a television crew. She says her mother had … |
NHS in England | Closed | 5 Oct 2023 |
| P-002249 | Mid and South Essex NHS Foundation Trust Miss E complains the Trust misdiagnosed her mother with a brain tumour when she had a brain infection and it … |
NHS in England | Closed | 5 Oct 2023 |
| P-002247 | Bromley Healthcare Ms A complains Bromley Healthcare has false information in its records about an appointment in February 2019. |
NHS in England | Closed | 4 Oct 2023 |
| P-002273 | Sussex Partnership NHS Foundation Trust Mr G complains the Trust did not arrange urgent appointments for his daughter. He also says it arranged consultations with … |
NHS in England | Closed | 4 Oct 2023 |
| P-003829 | Sheffield Children's NHS Foundation Trust Ms P complains about how the Trust cared for her son. She questions if the consultant was qualified to give … |
NHS in England | Partly upheld | 4 Oct 2023 |
| P-003862 | A dental practice in the Birmingham area Miss A complains the Practice took too long to find that she needed a second root canal and then did … |
NHS in England | Closed | 29 Sep 2023 |
| P-003896 | Cambridge University Hospitals NHS Foundation Tru… Mr A is complaining about an operation he had on 20 January 2022 to remove an obstruction from his nose, … |
NHS in England | Closed | 29 Sep 2023 |
| P-003818 | Lincolnshire Community Health Services NHS Trust Mr and Mrs A complain the Trust inappropriately allowed a nurse who knows them and other people to access their … |
NHS in England | Closed | 29 Sep 2023 |
| P-003858 | Black Country Integrated Care Board Ms B complains the ICB wrongly decided not to fully assess her mother’s needs to check if she was eligible … |
NHS in England | Closed | 29 Sep 2023 |
| P-003881 | A practice in the Cornwall area Mr M complains about the Practice's care in December 2016. He says the Practice failed to act on his raised … |
NHS in England | Closed | 28 Sep 2023 |
| P-002332 | Nottinghamshire Healthcare NHS Foundation Trust Mr A complains the Trust failed to put a plan in place for his brother when it was clear his … |
NHS in England | Closed | 28 Sep 2023 |
| P-003872 | A dental practice in the Warrington area | NHS in England | Closed | 28 Sep 2023 |
| P-003878 | University Hospitals Birmingham NHS Foundation Tr… Mrs R complains about her father's care and treatment. She says the poor care led to his deterioration and death. |
NHS in England | Closed | 28 Sep 2023 |
| P-003871 | One Devon Ms O complains One Devon refused her GP’s request to fund her prescription. |
NHS in England | Closed | 28 Sep 2023 |
| P-003833 | UK Visas and Immigration Mr J complains that UKVI’s decision to refuse his application for leave to remain (LTR) in 2015 and his removal … |
UK Government | Closed | 27 Sep 2023 |