Source · Ombudsman casework
PHSO Casework Decisions
3,821 published decisions
3,248 Health (NHS)
573 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,821 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002308 | Advisory, Conciliation and Arbitration Service (A… Mrs X complains that ACAS did not recognise that a ‘TUPE transfer’ had happened in April 2021 and it gave … |
UK Government | Closed | 8 Nov 2023 |
| P-002315 | Independent Case Examiner Ms A complains the DWP did not treat her fairly when it decided in 2000 that she had been overpaid … |
UK Government | Closed | 7 Nov 2023 |
| P-002306 | The Dudley Group NHS Foundation Trust Mrs D complains about the Trust's care and treatment of her mother. She complains the Trust allowed her mother to … |
NHS in England | Closed | 7 Nov 2023 |
| P-002326 | George Eliot Hospital NHS Trust Mrs W complains about the treatment she had from the Trust in September 2021 when she had stroke-like symptoms. Mrs … |
NHS in England | Upheld | 3 Nov 2023 |
| P-002303 | South West Yorkshire Partnership NHS Foundation T… Miss H complains the Trust changed her olanzapine medication (an antipsychotic medicine used to treat schizophrenia) and would not let … |
NHS in England | Upheld | 3 Nov 2023 |
| P-002279 | A practice in the Derbyshire area Mr A complains that in October 2020 the Practice failed to arrange a follow-up consultation or to refer his son … |
NHS in England | Closed | 3 Nov 2023 |
| P-002288 | Northern Lincolnshire and Goole NHS Foundation Tr… Mrs J complains the Trust wrongly accepted her brother had capacity to state his preferences about care at the end … |
NHS in England | Closed | 2 Nov 2023 |
| P-002320 | Barts Health NHS Trust Mr L complains the Trust did circumcision incorrectly and the stitching was too tight. He also complains it did not … |
NHS in England | Closed | 1 Nov 2023 |
| P-002251 | London Ambulance Service NHS Trust Mr B complains the Trust told him to call 111 instead of 999. He then says the Trust agreed his … |
NHS in England | Closed | 31 Oct 2023 |
| P-002254 | A GP practice in the Sefton area Mr A complains the Practice did not manage his knee pain well or keep him updated and informed. |
NHS in England | Closed | 31 Oct 2023 |
| P-002270 | A practice in the Newcastle upon Tyne area Mr O complains that from 2017 the Practice missed opportunities to diagnose his problems with his bladder. He also says … |
NHS in England | Closed | 31 Oct 2023 |
| P-002263 | Mid and South Essex NHS Foundation Trust Mr L complains about the care and treatment he had from the Trust in January 2021 when he had COVID-19. |
NHS in England | Closed | 31 Oct 2023 |
| P-002258 | HM Courts and Tribunals Service Mr R complains that a speeding fine was sent to him 14 days after the offence. He also complains that … |
UK Government | Closed | 31 Oct 2023 |
| P-002261 | Rural Payments Agency Mr S complains the Agency did not tell him he had not submitted his Countryside Stewardship Scheme revenue claim successfully … |
UK Government | Closed | 31 Oct 2023 |
| P-002271 | HM Revenue and Customs Mrs A complains HMRC transferred her tax credit debt to DWP for collection even though it had cancelled her direct … |
UK Government | Closed | 31 Oct 2023 |
| P-002267 | Liverpool Heart and Chest Hospital NHS Foundation… Miss B complains about how the Trust treated her when she made a complaint after her mother’s death. |
NHS in England | Closed | 30 Oct 2023 |
| P-002256 | University Hospitals Birmingham NHS Foundation Tr… Mr R complains about how the Trust cared for his father. He says it did not give him support, provide … |
NHS in England | Closed | 27 Oct 2023 |
| P-002248 | University Hospitals Sussex NHS Foundation Trust Mr I complains the Trust failed to diagnose a haematoma in April 2022 and that it did not tell him … |
NHS in England | Closed | 26 Oct 2023 |
| P-002264 | A GP practice in the Hertfordshire area Mrs G complains the Practice failed to find signs of a heart attack and to take the right action when … |
NHS in England | Closed | 26 Oct 2023 |
| P-002278 | Maidstone and Tunbridge Wells NHS Trust Mr P complains about eye surgery he had at Maidstone and Tunbridge Wells NHS Trust in 2015 and 2020. |
NHS in England | Closed | 23 Oct 2023 |
| P-002255 | FedBucks Ms L complains FedBucks did not manage her gynaecological care well in 2022. She also complains a doctor dismissed her … |
NHS in England | Closed | 19 Oct 2023 |
| P-002262 | Chesterfield Royal Hospital NHS Foundation Trust Mrs U complains that staff in the high dependency unit allowed her mother to die in a traumatic and painful … |
NHS in England | Closed | 19 Oct 2023 |
| P-002488 | HM Courts and Tribunals Service Ms F complains about the handling of a court hearing for a Single Justice Procedure Notice (SJPN) in October 2021. … |
UK Government | Closed | 18 Oct 2023 |
| P-002253 | A GP practice in the Hertfordshire area Mr O complains the Practice did not diagnose his condition properly. |
NHS in England | Closed | 18 Oct 2023 |
| P-002260 | A GP practice in the Cornwall area Miss O complains the Practice should have referred her to a urology specialist sooner and about how a GP described … |
NHS in England | Closed | 17 Oct 2023 |