Source · Ombudsman casework
PHSO Casework Decisions
4,067 published decisions
3,444 Health (NHS)
623 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,067 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002563 | East Sussex Healthcare NHS Trust Organisations failed to provide timely treatment and support for her infant son's developmental delays, delaying investigations and causing pain and … |
NHS in England | Closed | 10 Apr 2024 |
| P-002553 | Stockport NHS Foundation Trust Nurses failed to clean his wound after surgery, leading to severe infection, forcibly removed his surgical drain, and wrongly told … |
NHS in England | Closed | 10 Apr 2024 |
| P-002569 | Homes England Homes England refused to reimburse an interest payment after a Help to Buy loan redemption, failed to provide confirmation documents, … |
UK Government | Closed | 9 Apr 2024 |
| P-002570 | Great Ormond Street Hospital for Children NHS Fou… Mr S complained his son received an inappropriate immunoglobulin dose, wrong treatment, and improper oxygen, contributing to his son's avoidable … |
NHS in England | Closed | 8 Apr 2024 |
| P-002543 | Harrogate and District NHS Foundation Trust Mr Y complained the Trust refused to investigate his complaint about a missed diagnosis of a balance disorder, causing him … |
NHS in England | Closed | 8 Apr 2024 |
| P-002571 | North West Anglia NHS Foundation Trust Mrs O complained she was not referred for a hip operation in February 2022, leading to months of pain, deteriorated … |
NHS in England | Closed | 5 Apr 2024 |
| P-002534 | Manchester University NHS Foundation Trust Mrs U complained the Trust's ED staff failed to consider her cancer status, provide recommended antibiotics, or diagnose neutropenic sepsis … |
NHS in England | Closed | 3 Apr 2024 |
| P-002568 | Walsall Healthcare NHS Trust Mrs A complained her father's urgent bowel surgery was delayed due to a missed scan finding, leading to a burst … |
NHS in England | Closed | 3 Apr 2024 |
| P-002546 | The Queen Elizabeth Hospital King's Lynn NHS Foun… Mrs P complained the Trust failed to diagnose her son with pyloric stenosis after an ultrasound, taking incorrect measurements and … |
NHS in England | Upheld | 3 Apr 2024 |
| P-002577 | Northamptonshire Healthcare NHS Foundation Trust Mr H complained about unsafe triage rooms, reduced appointment availability impacting pain medication access, and the Trust not marking correspondence … |
NHS in England | Closed | 1 Apr 2024 |
| P-002833 | Charity Commission Miss A complained the Charity Commission institutionally betrayed her by failing to properly investigate her sexual exploitation complaint and manage … |
UK Government | Upheld | 29 Mar 2024 |
| P-003103 | Charity Commission Mr U complained DfE and the Charity Commission failed to respond appropriately to his serious allegations of child sexual abuse … |
UK Government | Upheld | 28 Mar 2024 |
| P-002518 | A practice in the Oxfordshire area Mrs U complained the Practice did not correctly assess or complete medical tests on her mother between January and April … |
NHS in England | Closed | 28 Mar 2024 |
| P-002527 | A practice in the Hampshire area Mrs U complained the Practice and Trust did not act on Mr A’s liver disease symptoms, ignored signs of liver … |
NHS in England | Closed | 28 Mar 2024 |
| P-002499 | Avon and Wiltshire Mental Health Partnership NHS … Ms E complained the crisis team did not listen or offer support options, and as an inpatient, she was denied … |
NHS in England | Closed | 28 Mar 2024 |
| P-002503 | Office of the Public Guardian Mr O and Ms O complained the OPG accepted a Deed of Revocation (DOR) which they believe their mother was … |
UK Government | Closed | 28 Mar 2024 |
| P-002523 | Chelsea and Westminster Hospital NHS Foundation T… Mrs U complained her hair was shaved during cyst removal against her wishes and only some cysts were removed, causing … |
NHS in England | Closed | 28 Mar 2024 |
| P-002509 | A practice in the Rochdale area Mr and Mrs C complained a GP practice delayed confirming a PMDD diagnosis, showed unprofessionalism, and committed a data breach … |
NHS in England | Closed | 27 Mar 2024 |
| P-002517 | A practice in the Barnet area Mr O complained the Practice failed to respond to his complaints between December 2022 and November 2023, causing stress, anxiety, … |
NHS in England | Partly upheld | 27 Mar 2024 |
| P-002510 | Liverpool University Hospitals NHS Foundation Tru… Mr O complained a surgeon poorly performed eye surgery, worsening his vision, and carried out laser treatment without his consent. |
NHS in England | Closed | 26 Mar 2024 |
| P-002491 | Child Maintenance Service (CMS) Mr A complained the CMS delayed recalculating his maintenance payments after income changes and shared care arrangements, causing him financial … |
UK Government | Closed | 26 Mar 2024 |
| P-002524 | Leeds Teaching Hospitals NHS Trust Mrs J complained the Trust incorrectly positioned her stoma and delayed fixing its continuous leaking, causing two years of pain, … |
NHS in England | Closed | 26 Mar 2024 |
| P-002525 | London North West University Healthcare NHS Trust Mrs A complained the Trust failed to diagnose her husband's neck fractures, complete a falls assessment, and discharged him incorrectly, … |
NHS in England | Not upheld | 26 Mar 2024 |
| P-002490 | A practice in the Barnet area Miss I complained her GP delayed referring her for an ADHD/autism assessment and denied her 'right to choose' a service … |
NHS in England | Closed | 25 Mar 2024 |
| P-002504 | Home Office Ms G complained the Windrush Compensation Scheme's payment was insufficient for her lost employment and life impact, and she was … |
UK Government | Closed | 22 Mar 2024 |