Source · Ombudsman casework
PHSO Casework Decisions
4,067 published decisions
3,444 Health (NHS)
623 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,067 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002533 | A practice in the Lincolnshire area Miss R complained the Practice ignored her requests for pain relief and referrals, failed to examine her properly, and delayed … |
NHS in England | Closed | 28 Apr 2024 |
| P-002551 | Shrewsbury and Telford Hospital NHS Trust Mrs A complained a consultant failed to check her brace fitting and the Trust delayed replacing it, causing excessive swelling, … |
NHS in England | Closed | 25 Apr 2024 |
| P-002573 | Northern Care Alliance NHS Foundation Trust Mr U complained the Trust delayed contacting him about his husband's deteriorating health, preventing him from being present at his … |
NHS in England | Closed | 24 Apr 2024 |
| P-002567 | A practice in the Suffolk area Mrs A complained about an unqualified doctor conducting a diazepam review, a second doctor being belittling, and later declines to … |
NHS in England | Closed | 24 Apr 2024 |
| P-002555 | Great Western Hospitals NHS Foundation Trust Miss N complained about unsuitable physiotherapy after surgery, a three-week delay in post-discharge physio, and incorrect advice causing seizures and … |
NHS in England | Closed | 23 Apr 2024 |
| P-002542 | James Paget University Hospitals NHS Foundation T… Mr A complained about excessive physical restraint used by Trust staff despite his vulnerability and limited mobility, causing bruising, a … |
NHS in England | Closed | 23 Apr 2024 |
| P-002578 | Somerset NHS Foundation Trust Mr A complained the Trust caused irreparable damage and incontinence by irresponsibly and aggressively inserting a catheter, profoundly affecting his … |
NHS in England | Closed | 23 Apr 2024 |
| P-002574 | A practice in the North Yorkshire area Mrs V complained a nurse's inadequate pelvic examination delayed her cancer diagnosis by three months, resulting in life-changing surgery and … |
NHS in England | Closed | 23 Apr 2024 |
| P-002547 | East London NHS Foundation Trust Ms D complained the Trust prescribed inappropriate anti-psychotic drugs without family consultation, leading to her father's significant health deterioration and … |
NHS in England | Closed | 23 Apr 2024 |
| P-002530 | Sandwell and West Birmingham Hospitals NHS Trust Mrs R complained Trust staff failed to detect fatal ketone levels during routine blood tests, resulting in her son being … |
NHS in England | Upheld | 22 Apr 2024 |
| P-002558 | A practice in the Teignbridge area Mr I complained the Practice took a functional approach to his rib pain, failing to order appropriate investigations, leading to … |
NHS in England | Closed | 22 Apr 2024 |
| P-002538 | An independent provider in the Hillingdon area Ms O complained a nurse failed to adequately examine her knee, did not investigate properly, and discharged her without escalating … |
NHS in England | Upheld | 22 Apr 2024 |
| P-002549 | Chelsea and Westminster Hospital NHS Foundation T… Mrs Q complained staff failed to drain her husband's NG tube collection bag and ensure its correct placement, leading to … |
NHS in England | Partly upheld | 21 Apr 2024 |
| P-002572 | Animal and Plant Health Agency APHA incorrectly assessed her puppy's age and breed, detaining it for weeks, and failed to follow guidelines, causing distress and … |
UK Government | Not upheld | 18 Apr 2024 |
| P-002560 | Guy's and St Thomas' NHS Foundation Trust The Trust poorly managed his chronic pain, only offering pain relief and physiotherapy, and failed to consider alternative treatment options. |
NHS in England | Closed | 18 Apr 2024 |
| P-002557 | Lancashire and South Cumbria NHS Foundation Trust The Trust failed to support her mother, discharged her too early without a care plan, and did not communicate with … |
NHS in England | Closed | 18 Apr 2024 |
| P-002564 | Lancashire Teaching Hospitals NHS Foundation Trust A nurse misgendered her, acted aggressively, and removed her ear defenders without permission, causing anxiety and impacting her mental health. |
NHS in England | Closed | 18 Apr 2024 |
| P-002556 | A dental practice in the Nottinghamshire area The dental practice caused a six-week delay for crown removal, performed an unsuccessful root canal, and caused discomfort and further … |
NHS in England | Closed | 17 Apr 2024 |
| P-002576 | A practice in the Rutland area The Practice delayed her referral to Adult Autism Services, included incorrect information, did not review her medication, and wrongly deregistered … |
NHS in England | Closed | 17 Apr 2024 |
| P-002565 | The Dudley Group NHS Foundation Trust Care after a caesarean section led to an infection and sepsis, requiring further surgery and causing a diagnosis of PTSD. |
NHS in England | Closed | 16 Apr 2024 |
| P-002575 | George Eliot Hospital NHS Trust A consultant dismissed his decade-long mental health diagnosis, supported by a specialist nurse, causing anxiety, suicidal feelings, and loss of … |
NHS in England | Closed | 15 Apr 2024 |
| P-002531 | HM Revenue and Customs HMRC is recovering a Working Tax Credits overpayment for the 2022-23 tax year, despite being informed she had stopped employment. |
UK Government | Closed | 15 Apr 2024 |
| P-002552 | King's College Hospital NHS Foundation Trust The Trust prematurely discharged his mother, failed to test for COVID-19, poorly managed oxygen, and provided conflicting information, potentially contributing … |
NHS in England | Closed | 14 Apr 2024 |
| P-002535 | University Hospitals Sussex NHS Foundation Trust Her husband was found cold, wet, and unresponsive after a procedure, leading to his unexpected death. The Trust also delayed … |
NHS in England | Closed | 14 Apr 2024 |
| P-002544 | Isle of Wight NHS Trust The Trust's memory service delayed her husband's treatment, failed to assess him as an inpatient, and refused medication, causing severe … |
NHS in England | Closed | 12 Apr 2024 |