Source · Ombudsman casework
PHSO Casework Decisions
3,821 published decisions
3,248 Health (NHS)
573 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,821 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002310 | A practice in the Birmingham area Mr A complains the Practice failed to explain the potential side effects of the B12 injections it treated him with. … |
NHS in England | Closed | 24 Nov 2023 |
| P-002312 | Spamedica Mr O complains about a cataract operation saying it left him with blurred vision and needing to wear glasses. |
NHS in England | Closed | 24 Nov 2023 |
| P-002285 | A pharmacy in the Greater London area Ms A complains the Pharmacy did not tell her when it was giving her different brands of thyroxine (medication to … |
NHS in England | Closed | 23 Nov 2023 |
| P-002323 | University Hospitals Coventry and Warwickshire NH… Ms N complains about the care the Trust gave to her mother, Mrs T, before she died from COVID-19. She … |
NHS in England | Closed | 23 Nov 2023 |
| P-002316 | A GP practice in the Leeds area Mrs D complains about the treatment and advice she got from the Practice after falling and breaking her jaw. |
NHS in England | Closed | 23 Nov 2023 |
| P-002305 | Cheshire and Wirral Partnership NHS Foundation Tr… Mr O complains the Trust did not give him step four mental health therapy in a timely manner between 2019 … |
NHS in England | Closed | 23 Nov 2023 |
| P-002287 | Solent NHS Trust Mrs M complains staff from the Trust failed to make sure her father had a good supply of medication for … |
NHS in England | Upheld | 22 Nov 2023 |
| P-002299 | An practice in the Northumberland area Mr W complains the Practice made mistakes with how it managed his prescriptions. |
NHS in England | Partly upheld | 22 Nov 2023 |
| P-002282 | University Hospitals of North Midlands NHS Trust Mr U complains about the care and treatment he had from the Trust after his quadruple bypass surgery. He complains … |
NHS in England | Closed | 22 Nov 2023 |
| P-002480 | Manchester University NHS Foundation Trust Mr C complains that in January 2022 the Trust prescribed steroids for an eye condition but did not tell him … |
NHS in England | Upheld | 21 Nov 2023 |
| P-002311 | Mid Yorkshire Teaching NHS Trust Mrs I complains the Trust misdiagnosed her husband with lung cancer when he was admitted with covid pneumonia. She also … |
NHS in England | Closed | 21 Nov 2023 |
| P-002307 | Hull University Teaching Hospitals NHS Trust Mrs A complains the Trust delayed fitting a pacemaker for her father in June 2021. |
NHS in England | Closed | 21 Nov 2023 |
| P-002284 | Midlands Partnership NHS Foundation Trust Miss R complains a mental health nurse at the Trust disclosed private and sensitive information about her health condition to … |
NHS in England | Closed | 21 Nov 2023 |
| P-002295 | HM Courts and Tribunals Service Mr I complains about which court HMCTS allocated his case for the Money Claim Online service to. He complains that … |
UK Government | Closed | 21 Nov 2023 |
| P-002349 | A practice in the Hertfordshire area Mrs A complains the Practice did not assess her properly and dismissed symptoms of a stroke. She says it did … |
NHS in England | Closed | 21 Nov 2023 |
| P-002283 | York and Scarborough Teaching Hospitals NHS Found… Mr D complains the Trust failed to diagnose his wife's cancer in 2019 and 2020. He also says it failed … |
NHS in England | Upheld | 20 Nov 2023 |
| P-002289 | North East Ambulance Service NHS Foundation Trust Mrs A complains an ambulance crew failed to properly assess her condition and do the right tests, they should have … |
NHS in England | Closed | 20 Nov 2023 |
| P-002385 | Chelsea and Westminster Hospital NHS Foundation T… Mr E complains the Trust failed to appropriately treat his wife's sarcopenia (loss of muscle mass). He says there was … |
NHS in England | Closed | 17 Nov 2023 |
| P-002314 | Nottingham University Hospitals NHS Trust Mr O complains the Trust did not operate on his knee during July to November 2021 when his skin was … |
NHS in England | Closed | 16 Nov 2023 |
| P-002321 | Birmingham Women's and Children's NHS Foundation … Mrs E complains the Trust discharged her son too soon after he was given an anaesthetic. |
NHS in England | Closed | 13 Nov 2023 |
| P-002324 | A practice in the City of Plymouth area Ms A complains that from October 2021 to November 2022, the Practice delayed prescribing testosterone to treat her menopause symptoms, … |
NHS in England | Closed | 13 Nov 2023 |
| P-002290 | Department for Work and Pensions Mr A complains the DWP ended his Pension Credit claim in 2018 because he had a lodger living with him. |
UK Government | Closed | 13 Nov 2023 |
| P-002318 | Mersey and West Lancashire Teaching Hospitals NHS… Mrs A complains that between September and December 2022 the Trust did not prevent her mother’s falls as staff did … |
NHS in England | Closed | 10 Nov 2023 |
| P-002304 | Coventry and Warwickshire Partnership NHS Trust Ms M complains about aspects of the care and treatment Coventry and Warwickshire Partnership NHS Trust provided to her between … |
NHS in England | Closed | 9 Nov 2023 |
| P-002297 | Medway NHS Foundation Trust Mrs H complains about the care and treatment the Trust gave to her husband after he was admitted to hospital … |
NHS in England | Closed | 9 Nov 2023 |