Source · Ombudsman casework
PHSO Casework Decisions
3,804 published decisions
3,233 Health (NHS)
571 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,804 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005087 | Wrightington, Wigan and Leigh Teaching Hospitals … Mrs R complains about the care and treatment her grandmother received from a Trust. |
NHS in England | Partly upheld | 23 Mar 2026 |
| P-005072 | HM Courts and Tribunals Service Mr B complains HMCTS delayed in sending out two court orders relating to an application for an Interim Possession Order … |
UK Government | Closed | 23 Mar 2026 |
| P-005079 | UK Visas and Immigration (UKVI) Mr A complains that UKVI caused a delay in his passport being returned to him following a withdrawn visa application. |
UK Government | Closed | 23 Mar 2026 |
| P-005068 | A practice in the Dudley area Miss A complains about her care from 2021-2025. She complains that the Practice did not treat her appropriately for psoriatic … |
NHS in England | Closed | 20 Mar 2026 |
| P-005070 | Tees, Esk and Wear Valleys NHS Foundation Trust Mr Y complains the Trust's mental health service did not provide him with support, intervention or a safety plan. |
NHS in England | Closed | 20 Mar 2026 |
| P-005069 | Gloucestershire Hospitals NHS Foundation Trust Mr H complains about aspects of the care and treatment he received from Gloucestershire Hospitals NHS Foundation Trust (the Trust). … |
NHS in England | Closed | 20 Mar 2026 |
| P-005067 | University Hospital Southampton NHS Foundation Tr… Miss A complains about the wait time for her Spinal Cord Stimulator (SCS) surgery. She also complains about the Trust's … |
NHS in England | Closed | 20 Mar 2026 |
| P-005071 | Lewisham and Greenwich NHS Trust Mrs L complains in May 2023, the Trust did not communicate the risks of gallbladder surgery with her, did not … |
NHS in England | Not upheld | 20 Mar 2026 |
| P-005059 | A practice in the Liverpool area Miss E complains that the Practice did not refer her dad, Mr E, to the correct Trusts to support him … |
NHS in England | Closed | 19 Mar 2026 |
| P-005060 | HM Courts and Tribunals Service Mr F complains HMCTS incorrectly entered a judgement against him, failed to provide all evidence to the Judges, failed to … |
UK Government | Closed | 19 Mar 2026 |
| P-005058 | Birmingham Women's and Children's NHS Foundation … Mrs Q complains about the care her son, B, received after his surgery and that his wound was not properly … |
NHS in England | Closed | 19 Mar 2026 |
| P-005056 | A practice in the Croydon area Mr R complains the Practice did not adequately manage his sister’s mental health, medication and suicidal ideation. He also complains … |
NHS in England | Closed | 19 Mar 2026 |
| P-005062 | A practice in the Warrington area Ms H complains a Practice in Warrington did not carry out tests before it stopped prescribing medication. |
NHS in England | Closed | 19 Mar 2026 |
| P-005063 | Tameside and Glossop Integrated Care NHS Foundati… Mrs K complains about the care she received from Tameside and Glossop Integrated Care NHS Foundation Trust (the Trust) between … |
NHS in England | Closed | 19 Mar 2026 |
| P-005064 | Lewisham and Greenwich NHS Trust Mr P complains Lewisham and Greenwich Trust failed to assess and manage his wife's stomach pain and medication. |
NHS in England | Upheld | 19 Mar 2026 |
| P-005066 | A practice in the St. Albans area We considered whether the GP practice acted appropriately when it decided to review and end Mrs R’s out‑of‑area registration. We … |
NHS in England | Closed | 19 Mar 2026 |
| P-005057 | A practice in the Wakefield area Miss L has raised concerns about reasonable adjustments, appointment availability and a lack of communication regarding test results. |
NHS in England | Closed | 19 Mar 2026 |
| P-005065 | University Hospitals Birmingham NHS Foundation Tr… Mr B complains about the care and treatment the Trust provided to his wife after a biopsy and the level … |
NHS in England | Closed | 19 Mar 2026 |
| P-005061 | A dental practice in the North Somerset area Miss E complains the Practice caused an infection, refused to resolve her failed root canal sooner and incorrectly referred her … |
NHS in England | Upheld | 19 Mar 2026 |
| P-005049 | An independent provider in the Bromley area Ms R complains that in December 2024, a healthcare service stopped providing her daughter’s continence products and later refused to … |
NHS in England | Closed | 18 Mar 2026 |
| P-005048 | East Kent Hospitals University NHS Foundation Tru… Mr J complains about the care he received from the Trust in 2024. He says the Trust mishandled his urgent … |
NHS in England | Closed | 18 Mar 2026 |
| P-005052 | Hull University Teaching Hospitals NHS Trust Mrs Z complains Hull University Teaching Hospitals NHS Trust (the Trust): • did not arrange a referral • did not … |
NHS in England | Closed | 18 Mar 2026 |
| P-005046 | Doncaster and Bassetlaw Teaching Hospitals NHS Fo… Mrs R complains the Trust delayed her being added to the wait list for surgery and did not provide a … |
NHS in England | Not upheld | 18 Mar 2026 |
| P-005054 | Home Office Mr B complains about the Home Office. He says UK Visas and Immigration (UKVI, part of the Home Office) failed … |
UK Government | Not upheld | 18 Mar 2026 |
| P-005053 | Student Loans Company (SLC) Ms Y was incorrectly awarded funding by SLC and had her funding withdrawn. She complains about the mistakes it made … |
UK Government | Upheld | 18 Mar 2026 |