Source · Ombudsman casework
PHSO Casework Decisions
4,043 published decisions
3,425 Health (NHS)
618 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,043 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005318 | NHS England - Midlands and East (regional office) Mrs O complained about NHS England's decision to uphold the ICB's ruling that her aunt was ineligible for CHC funding … |
NHS in England | Closed | 29 Apr 2026 |
| P-005329 | A practice in the Fareham area Miss T complained the Practice failed to fully assess her brother's symptoms, leading to delays in emergency care. She believes … |
NHS in England | Partly upheld | 29 Apr 2026 |
| P-005319 | The Queen Elizabeth Hospital King's Lynn NHS Foun… Mrs N complained about delays in tests and medication, an erroneous high noradrenaline dose, and delayed reporting of the error, … |
NHS in England | Upheld | 29 Apr 2026 |
| P-005309 | Worcestershire Acute Hospitals NHS Trust The Trust allegedly failed to consider pregnancy risk factors, schedule an earlier birth, and communicate effectively about her baby in … |
NHS in England | Closed | 28 Apr 2026 |
| P-005310 | The Walton Centre NHS Foundation Trust The Walton Centre allegedly failed to provide a rehabilitation program or organise an individual funding request for private neuro physiotherapy, … |
NHS in England | Not upheld | 28 Apr 2026 |
| P-005311 | Blackpool Teaching Hospitals NHS Foundation Trust The Trust failed to appropriately treat Mr C's mental health. His GP Practice also allegedly failed to provide mental health … |
NHS in England | Closed | 28 Apr 2026 |
| P-005312 | HM Revenue and Customs HMRC allegedly opened incorrect discovery assessments and offered discriminatory settlements, leading to a £30,000 tax bill. Mr O believes new … |
UK Government | Closed | 28 Apr 2026 |
| P-005314 | Moorfields Eye Hospital NHS Foundation Trust Miss Y complained the Trust incorrectly prescribed eye drops containing preservatives she was allergic to, causing ongoing pain, burning, and … |
NHS in England | Closed | 28 Apr 2026 |
| P-005313 | St George's University Hospitals NHS Foundation T… The Trust allegedly started Mrs A on a yearly treatment plan without fully informing her of all risks or offering … |
NHS in England | Closed | 28 Apr 2026 |
| P-005357 | Worcestershire Acute Hospitals NHS Trust Miss M complained the Trust failed to consider pregnancy risks for an earlier birth, provided poor communication regarding her baby … |
NHS in England | Closed | 28 Apr 2026 |
| P-005307 | HM Courts and Tribunals Service Mr E complained that HM Courts and Tribunals Service failed to acknowledge or respond to his applications sent in January, … |
UK Government | Closed | 27 Apr 2026 |
| P-005302 | UK Research and Innovation UKRI allegedly rejected a funding application due to age discrimination and accessed Mr A's private YouTube videos without authorisation, impacting … |
UK Government | Closed | 27 Apr 2026 |
| P-005304 | HM Courts and Tribunals Service HMCTS allegedly twice rejected Mrs U's claim incorrectly, gave wrong instructions, discriminated against her, failed to acknowledge errors, and sent … |
UK Government | Closed | 27 Apr 2026 |
| P-005298 | Department for Work and Pensions DWP provided poor communication and delays regarding Mr X's state pension information. The £175 redress payment offered by DWP was … |
UK Government | Closed | 27 Apr 2026 |
| P-005301 | UK Visas and Immigration (UKVI) UKVI refused Captain A's wife's visa applications based on legally flawed arguments, failing to consider their exceptional circumstances and the … |
UK Government | Closed | 27 Apr 2026 |
| P-005295 | A practice in the Fareham area Ms S complained that a Practice failed to diagnose her son's middle ear infection on two occasions, leading to a … |
NHS in England | Closed | 27 Apr 2026 |
| P-005303 | HM Courts and Tribunals Service The court refused Ms E's request to postpone or hold a hearing remotely with inconsistent reasons, allegedly breaching the Equality … |
UK Government | Closed | 27 Apr 2026 |
| P-005306 | Salisbury NHS Foundation Trust Staff allegedly failed to diagnose Mr S with a pulmonary embolism, denying treatment choice. End-of-life drugs were administered without consent, … |
NHS in England | Closed | 27 Apr 2026 |
| P-005305 | South Devon Healthcare NHS Foundation Trust Mr M complained the Trust declined a full continuing healthcare assessment for his late mother from June 2019 to June … |
NHS in England | Closed | 27 Apr 2026 |
| P-005297 | Rural Payments Agency The Rural Payments Agency provided incorrect advice about Mr B's funding application, causing him to miss out on a significant … |
UK Government | Closed | 27 Apr 2026 |
| P-005299 | Wirral University Teaching Hospital NHS Foundatio… Ms A complained the Trust prematurely discharged her partner, Mr E, while he had poor mobility, aspiration pneumonia, and could … |
NHS in England | Closed | 27 Apr 2026 |
| P-005296 | University Hospitals Sussex NHS Foundation Trust Ms X complained the Trust failed to recognise her sister was at end-of-life, discharged her unsafely without community care, and … |
NHS in England | Not upheld | 27 Apr 2026 |
| P-005300 | Taunton and Somerset NHS Foundation Trust Ms B complained Taunton and Somerset NHS Foundation Trust mismanaged her groin abscess treatment, including lack of consent, failed drainage, … |
NHS in England | Closed | 27 Apr 2026 |
| P-005308 | Environment Agency Mr O complained the Environment Agency incorrectly charged him £1,344 for an investigation after water from a fire on his … |
UK Government | Closed | 27 Apr 2026 |
| P-005285 | A practice in the Islington area Ms M complained about an unsanitised consultation room, a clinician not washing hands, a virtual meeting during her cervix exam, … |
NHS in England | Closed | 26 Apr 2026 |