Source · Ombudsman casework
PHSO Casework Decisions
4,067 published decisions
3,444 Health (NHS)
623 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,067 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002579 | HM Courts and Tribunals Service Mr A complained HMCTS backdated the seal on a Remuneration Application, preventing him from challenging fees and resulting in substantial … |
UK Government | Closed | 8 May 2024 |
| P-002628 | Bradford Teaching Hospitals NHS Foundation Trust Mr I complained the Trust missed opportunities to administer his father's regular medication, contributing to his death, and handled the … |
NHS in England | Partly upheld | 6 May 2024 |
| P-002626 | A practice in the North Yorkshire area Mrs N complained a GP practice shared inaccurate information with a mental health tribunal in 2019, causing an incorrect decision … |
NHS in England | Closed | 6 May 2024 |
| P-002640 | Education and Skills Funding Agency Mr N complained the ESFA wrongly stated a college's accommodation licence permitted unconsented room searches, which he believes contravenes law … |
UK Government | Closed | 2 May 2024 |
| P-002654 | County Durham and Darlington NHS Foundation Trust Miss G complained the Trust inappropriately gave her mother end-of-life medication and recorded a DNACPR without family consent, believing it … |
NHS in England | Closed | 2 May 2024 |
| P-002598 | Ministry of Defence Mrs C complained the MoD failed to provide her brother with a military headstone after his 1990 death and poorly … |
UK Government | Closed | 2 May 2024 |
| P-002608 | University Hospitals Sussex NHS Foundation Trust Ms Y complained the Trust missed pancreatic cancer on earlier scans, causing a delayed diagnosis, and failed to offer appropriate … |
NHS in England | Partly upheld | 1 May 2024 |
| P-002624 | The Dudley Group NHS Foundation Trust Mrs H complained the Trust failed to timely remove her mother's gallbladder despite severe pain, leading to her avoidable death … |
NHS in England | Upheld | 1 May 2024 |
| P-002545 | A practice in the Hertfordshire area Ms L complained about her post-menopausal bleeding care, alleging failure to prescribe iron tablets and premature discharge from the Trust … |
NHS in England | Closed | 30 Apr 2024 |
| P-002631 | A practice in the Sheffield area Mr C complained multiple providers failed to treat his mother's leg swelling, delayed medication, refused home visits, and stopped cancer … |
NHS in England | Closed | 30 Apr 2024 |
| P-002589 | South Tees Hospitals NHS Foundation Trust Mr E complained about inadequate care for his wife, including poor assessment, record-keeping, lack of sepsis communication, nutrition support, and … |
NHS in England | Upheld | 30 Apr 2024 |
| P-002541 | Royal Devon University Healthcare NHS Foundation … Ms V complained staff in A&E did not properly assess her or provide follow-up advice after an accident, leading to … |
NHS in England | Upheld | 29 Apr 2024 |
| P-002536 | Yorkshire Ambulance Service NHS Trust Miss H complained the Trust failed to recognize the seriousness of her mother's condition and delayed her hospital transfer, which … |
NHS in England | Closed | 29 Apr 2024 |
| P-002532 | Sussex Partnership NHS Foundation Trust Mr R complained the Trust failed to recognize his deteriorating mental health, delaying referrals and support for various conditions, and … |
NHS in England | Closed | 29 Apr 2024 |
| P-002566 | Guy's and St Thomas' NHS Foundation Trust Mrs C complained the Trust wrongly discharged her from orthopaedic care, alleging staff did not listen to her symptoms of … |
NHS in England | Closed | 29 Apr 2024 |
| P-002559 | Child Maintenance Service (CMS) Miss A complained on behalf of Mr O that CMS failed to consider another child in maintenance calculations, used incorrect … |
UK Government | Closed | 29 Apr 2024 |
| P-002537 | North West London Integrated Care Board Mrs I complained the ICB wrongly denied her son Children's Continuing Care funding, alleging inadequate assessment of his needs and … |
NHS in England | Closed | 29 Apr 2024 |
| P-002540 | Child Maintenance Service (CMS) Mrs G complained CMS failed to ensure collection of child maintenance, delayed recalculating/collecting arrears, ignored income evidence, and provided poor … |
UK Government | Closed | 29 Apr 2024 |
| P-002529 | Royal Primary Care Ms O complained on behalf of Mr B that Royal Primary Care incorrectly categorized symptoms, misdiagnosed, delayed an urgent cancer … |
NHS in England | Closed | 29 Apr 2024 |
| P-002550 | West Hertfordshire Teaching Hospitals NHS Trust Mrs A complained about her husband's care, alleging staff did not move him enough, lacked empathy during washing, and left … |
NHS in England | Closed | 29 Apr 2024 |
| P-002548 | Lancashire Teaching Hospitals NHS Foundation Trust Mr Y complained his daughter was not adequately monitored or kept on oxygen, and that an attempted cannulation might have … |
NHS in England | Not upheld | 28 Apr 2024 |
| P-002561 | A dental practice in the Rotherham area Mrs U complained about a dental extraction where an oro-antral communication occurred, alleging insufficient risk explanation, incorrect repair, and wrong … |
NHS in England | Closed | 28 Apr 2024 |
| P-002554 | Hull University Teaching Hospitals NHS Trust Mr A complained the Trust missed opportunities to diagnose his mother's foot gangrene, which severely impacted her mobility and quality … |
NHS in England | Closed | 28 Apr 2024 |
| P-002539 | Herefordshire and Worcestershire Integrated Care … Dr P complained the ICB failed to pay her mother's Funded Nursing Care and refer her for a review, leading … |
NHS in England | Closed | 28 Apr 2024 |
| P-002562 | Student Loans Company (SLC) Mr S complained the SLC incorrectly deemed him ineligible for student loan funding because he was not 'ordinarily resident' in … |
UK Government | Closed | 28 Apr 2024 |