Source · Ombudsman casework
PHSO Casework Decisions
3,821 published decisions
3,248 Health (NHS)
573 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,821 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002386 | Lancashire and South Cumbria NHS Foundation Trust Mr N complains about his diagnosis and the lack of patient-centred support. |
NHS in England | Closed | 7 Dec 2023 |
| P-002376 | HM Revenue and Customs Mr R complains that HMRC will not give up a tax underpayment from 2017/18 and 2019/20 although it was his … |
UK Government | Closed | 6 Dec 2023 |
| P-002331 | Royal Cornwall Hospitals NHS Trust Mrs C complains the Trust cancelled her hip replacement operation several times between May 2022 and March 2023. |
NHS in England | Closed | 5 Dec 2023 |
| P-002374 | London Ambulance Service NHS Trust Mrs I complains about how long it took for the ambulance to arrive and how this affected her father's treatment. |
NHS in England | Closed | 5 Dec 2023 |
| P-002335 | East Kent Hospitals University NHS Foundation Tru… Mrs T complains the Trust incorrectly prescribed and gave glucose gel to her mother and it did not investigate when … |
NHS in England | Closed | 5 Dec 2023 |
| P-002369 | An independent provider in the Tower Hamlets area Mrs S complains about the organisations' care after she injured her ankle in January 2021. She says they did not … |
NHS in England | Closed | 4 Dec 2023 |
| P-002373 | The Hillingdon Hospitals NHS Foundation Trust Mr A complains about the Trust's care of his mother. He has concerns about its treatment plan and communication. |
NHS in England | Closed | 4 Dec 2023 |
| P-002336 | A practice in the Suffolk area Mr I complains the Practice prescribed him higher than the recommended dose of his blood pressure medication for ten years. |
NHS in England | Closed | 4 Dec 2023 |
| P-002281 | North West Ambulance Service NHS Trust Mr U complains the Trust failed to transport his mother to hospital several times between August and October 2021. He … |
NHS in England | Closed | 30 Nov 2023 |
| P-002301 | A practice in the Brighton and Hove area Ms G complains the Practice inappropriately disclosed personal and sensitive historical information to a fostering agency without her knowledge and … |
NHS in England | Closed | 30 Nov 2023 |
| P-002319 | East Lancashire Hospitals NHS Trust Mrs C complains about the care and treatment the Trusts gave to her husband before he died. |
NHS in England | Closed | 30 Nov 2023 |
| P-002296 | A dental practice in the Leeds area Mr D complains the Practice failed to do a cleanse, scale and polish treatment correctly. |
NHS in England | Closed | 30 Nov 2023 |
| P-002286 | The Robert Jones and Agnes Hunt Orthopaedic Hospi… Miss E complains the Trust discharged her in March 2022 without telling her and when her GP referred her back … |
NHS in England | Closed | 30 Nov 2023 |
| P-002291 | Northern Care Alliance NHS Foundation Trust Mr I complains the Trust failed to recognise a spinal fracture and failed to provide him with decompression surgery for … |
NHS in England | Closed | 30 Nov 2023 |
| P-002309 | The Royal Wolverhampton NHS Trust Miss K complains about the Trust's care after she gave birth in July 2022. |
NHS in England | Closed | 30 Nov 2023 |
| P-002322 | Manchester University NHS Foundation Trust Ms R complains the Trust added an incorrect clinical code to her records after a hospital admission in 2013 and … |
NHS in England | Closed | 30 Nov 2023 |
| P-002327 | West London NHS Trust Miss L complains about how the Trust handled the concerns she had about her having autism spectrum disorder and about … |
NHS in England | Closed | 30 Nov 2023 |
| P-002317 | Barts Health NHS Trust Mr A complains the Trust delayed referring him to its restoration department and by the time it did it was … |
NHS in England | Closed | 28 Nov 2023 |
| P-002333 | University Hospitals Birmingham NHS Foundation Tr… Mrs O complains about the Trust's care of her sister. She says it gave her medication that was not right … |
NHS in England | Closed | 28 Nov 2023 |
| P-002293 | University Hospitals Birmingham NHS Foundation Tr… Mrs H says the Trust did not do the right tests and investigations on Miss C in November 2021 after … |
NHS in England | Not upheld | 28 Nov 2023 |
| P-002298 | Natural England Mr N complains that Natural England is not policing a third-party organisation which granted an exemption certificate to a campsite … |
UK Government | Closed | 28 Nov 2023 |
| P-002280 | Humber and North Yorkshire Integrated Care Board Mr A complains the ICB failed to fund a suitable wheelchair for his son. He also complains it made a … |
NHS in England | Closed | 27 Nov 2023 |
| P-002325 | Independent Case Examiner Mr A complains that ICE failed to consider the anxiety and distress he felt as a result of Access to … |
NHS in England | Closed | 27 Nov 2023 |
| P-002292 | Gloucestershire Hospitals NHS Foundation Trust Mr I complains about the Trust's treatment and diagnosis when he went to A&E in May 2022. He also complains … |
NHS in England | Closed | 27 Nov 2023 |
| P-002310 | A practice in the Birmingham area Mr A complains the Practice failed to explain the potential side effects of the B12 injections it treated him with. … |
NHS in England | Closed | 24 Nov 2023 |