Source · Ombudsman casework
PHSO Casework Decisions
4,067 published decisions
3,444 Health (NHS)
623 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,067 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002629 | Liverpool University Hospitals NHS Foundation Tru… Miss A complained the Trust delayed identifying and treating her sister's perforated bowel and constipation, and provided insufficient pain relief, … |
NHS in England | Closed | 22 May 2024 |
| P-002625 | Calderdale and Huddersfield NHS Foundation Trust Miss L complained about delays in investigating her mother's liver cirrhosis and gastroscopy, a fall due to unraised bedrails, discharge … |
NHS in England | Partly upheld | 22 May 2024 |
| P-002618 | A practice in the City of Portsmouth area Mrs U complained the Practice incorrectly advised on IVF eligibility, delayed referral for funding, and failed to submit her funding … |
NHS in England | Closed | 22 May 2024 |
| P-002617 | Epsom and St Helier University Hospitals NHS Trust Ms A complained her mother's heart failure went undiagnosed/untreated by the Trust and GP, leading to her death. She alleged … |
NHS in England | Closed | 21 May 2024 |
| P-002581 | Wirral University Teaching Hospital NHS Foundatio… Miss P complained the Trust failed to identify cancerous polyps during a colonoscopy and incorrectly stated no specialist referral was … |
NHS in England | Closed | 21 May 2024 |
| P-002611 | Department for Work and Pensions Mrs D complained DWP wrongly reduced her State Pension after her husband died, changed her entitlement without option, and failed … |
UK Government | Closed | 21 May 2024 |
| P-002600 | Dartford and Gravesham NHS Trust Mrs H complained the Trust repeatedly delayed her priority hip replacement surgery, failed to provide pain relief, and refused transfers, … |
NHS in England | Closed | 21 May 2024 |
| P-002591 | Walsall Healthcare NHS Trust Mrs B complained about a doctor's bullying attitude and alleged failures in her mother's cancer treatment, including incorrect medication and … |
NHS in England | Closed | 20 May 2024 |
| P-002584 | North Middlesex University Hospital NHS Trust Mrs F complained the Trust failed to check her amniotic fluid and wrongly administered insulin and steroid injections after her … |
NHS in England | Closed | 20 May 2024 |
| P-002602 | London North West University Healthcare NHS Trust Mrs H complained the Trust levied unfair overseas visitor charges for her deceased mother's treatment without details or consent, causing … |
NHS in England | Closed | 19 May 2024 |
| P-002601 | South Central Ambulance Service NHS Foundation Tr… Mrs T complained the Ambulance Service delayed and mishandled her father's emergency call, causing a slow ambulance arrival and resulting … |
NHS in England | Closed | 19 May 2024 |
| P-002594 | Imperial College Healthcare NHS Trust Mr E complained the Trust wrongly stopped his ambulatory oxygen prescription in February 2023, causing low oxygen saturation, restricted activity, … |
NHS in England | Closed | 19 May 2024 |
| P-002596 | Nottingham City Care Partnership Mr R complained the Trusts did not effectively treat his back problem, continuing ineffective steroid injections for stenosis, leading to … |
NHS in England | Closed | 16 May 2024 |
| P-002637 | Northampton General Hospital NHS Trust Mr U complained the Trust failed to provide oxygen for two days post-stroke, gave fluids instead of an enema for … |
NHS in England | Closed | 15 May 2024 |
| P-002653 | Gateshead Health NHS Foundation Trust Mr E complained the Trust wrongly put his mother on end-of-life care with excessive sedation, accelerating her death in 2018. |
NHS in England | Closed | 15 May 2024 |
| P-002590 | University Hospitals Birmingham NHS Foundation Tr… Mrs E complained the Trust delayed her husband's cancer diagnosis for three years and a doctor allegedly deprived him of … |
NHS in England | Closed | 15 May 2024 |
| P-002652 | Stockport NHS Foundation Trust Mrs O complained the Trust failed to notice her mother's deteriorating condition and COVID-19 symptoms, delayed testing, and unfairly restricted … |
NHS in England | Closed | 15 May 2024 |
| P-002595 | Kent Community Health NHS Foundation Trust Mrs W complained the Trust provided inadequate wound care and failed to act on infection concerns, leading to hospitalisation, cranioplasty … |
NHS in England | Closed | 15 May 2024 |
| P-002616 | South Tyneside and Sunderland NHS Foundation Trust Mr A complained the Trust improperly extended his chemotherapy cream use beyond recommended limits and provided no warnings, resulting in … |
NHS in England | Closed | 15 May 2024 |
| P-002641 | Sheffield Teaching Hospitals NHS Foundation Trust Mrs T complained A&E dismissed her serious symptoms and incorrectly stated she discharged herself, leading to two weeks of severe … |
NHS in England | Closed | 14 May 2024 |
| P-002593 | Croydon Health Services NHS Trust Miss A complained the Trust failed to inform her mother's cancer was terminal and provided poor end-of-life care, specifically inadequate … |
NHS in England | Partly upheld | 14 May 2024 |
| P-002639 | University Hospitals of Derby and Burton NHS Foun… Mr G complained that staff delayed treating his mother's biliary sepsis, which he believes led to her death. |
NHS in England | Partly upheld | 13 May 2024 |
| P-002599 | A practice in the Wigan area Mr E complained the Practice failed to assess his father's severe pain and weight loss, leading to a delayed cancer … |
NHS in England | Upheld | 9 May 2024 |
| P-002606 | University Hospitals of North Midlands NHS Trust Mrs B complained staff did not provide appropriate COVID-19/pneumonia/sepsis treatment for her partner and failed to update her, leading to … |
NHS in England | Closed | 8 May 2024 |
| P-002632 | Royal Devon University Healthcare NHS Foundation … Mr H complained the Trust's paediatrician mismanaged his grandson's medication and lacked leadership, causing his mental health to deteriorate. |
NHS in England | Closed | 8 May 2024 |