Source · Ombudsman casework
PHSO Casework Decisions
3,821 published decisions
3,248 Health (NHS)
573 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,821 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002366 | NHS England - South (regional office) Mrs J complains about NHS England's decision that her husband was not eligible for NHS continuing healthcare funding. |
NHS in England | Closed | 19 Dec 2023 |
| P-002382 | Frimley Integrated Care Board Mr N complains about the decision not to reimburse him and Ms O for the expenses of taking Ms O’s … |
NHS in England | Closed | 19 Dec 2023 |
| P-002340 | HM Courts and Tribunals Service Mr A complains that HMCTS wrongly banned him from driving despite successfully appealing its first judgement. He adds that HMCTS … |
UK Government | Closed | 19 Dec 2023 |
| P-002362 | Barts Health NHS Trust Mr Y complains that when his daughter had complications caused by chickenpox the Trust incorrectly prescribed ibuprofen. |
NHS in England | Closed | 18 Dec 2023 |
| P-002387 | Mid Yorkshire Teaching NHS Trust Mrs A complains the Trust failed to do a biopsy on a lump found on her neck. |
NHS in England | Not upheld | 18 Dec 2023 |
| P-002358 | Harrogate and District NHS Foundation Trust Mrs U complains about the Trust's management of her knee injury between April 2021 and June 2022. |
NHS in England | Closed | 18 Dec 2023 |
| P-002339 | Healthshare Mr R complains about the Trust's care and treatment of a tear he had in one of his ligaments inside … |
NHS in England | Closed | 15 Dec 2023 |
| P-002364 | A practice in the East Riding of Yorkshire area Mrs R complains the Practice did not do a physical examination of her husband and did not refer him for … |
NHS in England | Closed | 15 Dec 2023 |
| P-002337 | Hampshire Hospitals NHS Foundation Trust Mrs R complains about the Trust's handling of her care after a miscarriage. She says it did not show her … |
NHS in England | Closed | 15 Dec 2023 |
| P-002368 | NHS England Mr E complains that NHS England’s Special Care Dental Service Guidance does not take into account the Equality Act and … |
NHS in England | Closed | 15 Dec 2023 |
| P-002383 | Black Country Healthcare NHS Foundation Trust Mr A complains the Trust wrongly prescribed his mother with antipsychotic medication. |
NHS in England | Closed | 14 Dec 2023 |
| P-002341 | Home Office Mr L complains the Windrush Compensation Scheme did not consider his claim fairly. He says it wrongly penalised him because … |
UK Government | Closed | 14 Dec 2023 |
| P-002344 | Nottingham University Hospitals NHS Trust Professor G complains about the care and treatment given to her mother. She complains there was a lack of face-to-face … |
NHS in England | Closed | 13 Dec 2023 |
| P-002367 | Department for Business, Energy and Industrial St… Ms R complains about the poor administration, communication and conflicting advice given when she applied for a Green Homes Grant … |
UK Government | Closed | 12 Dec 2023 |
| P-002357 | HM Revenue and Customs Mr K complains that HMRC is recovering a tax credit overpayment from the 2013 to 2014 tax year. |
UK Government | Closed | 12 Dec 2023 |
| P-002363 | South East Coast Ambulance Service NHS Foundation… Mrs A complains the Trust left her on the floor without giving her any treatment on two separate visits and … |
NHS in England | Closed | 12 Dec 2023 |
| P-002330 | HM Courts and Tribunals Service Mr O complains HMCTS made errors when handling an application for divorce made by his wife. He says papers were … |
UK Government | Closed | 12 Dec 2023 |
| P-002384 | A practice in the Sutton area Miss I complains the Practice did not give her appropriate care between October 2018 and May 2022. She complains its … |
NHS in England | Closed | 12 Dec 2023 |
| P-002353 | A dental practice in the Westminster area Mr H complains about the Practice's dental treatment and says it gave him a badly fitting mouthguard. |
NHS in England | Closed | 11 Dec 2023 |
| P-002377 | Barts Health NHS Trust Mr E complains about the care and treatment his mother had. He complains about her treatment, discharge and arranged care … |
NHS in England | Closed | 11 Dec 2023 |
| P-002379 | Luton and Dunstable University Hospital NHS Found… Mrs A complains about the care and treatment her father had from the Trust in April 2022. She says the … |
NHS in England | Closed | 8 Dec 2023 |
| P-002378 | A practice in the Bradford area Mrs O complains that between November 2022 and February 2023 the Practice failed to diagnose and treat a urinary tract … |
NHS in England | Closed | 8 Dec 2023 |
| P-002345 | University Hospitals Dorset NHS Foundation Trust Mrs T complains about the pressure sore care her mother had from the Trust in March 2023. She complains her … |
NHS in England | Closed | 8 Dec 2023 |
| P-002370 | Royal Devon University Healthcare NHS Foundation … Mrs N complains the Trust delayed doing a double hip replacement in 2020 because the physiotherapist incorrectly referred her for … |
NHS in England | Not upheld | 8 Dec 2023 |
| P-002351 | Criminal Injuries Compensation Authority Mr U complains CICA told him he should not send it his college supporting documents, payslips and working documents. He … |
UK Government | Closed | 8 Dec 2023 |