Source · Ombudsman casework
PHSO Casework Decisions
3,821 published decisions
3,248 Health (NHS)
573 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,821 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002392 | Leeds Teaching Hospitals NHS Trust Mr E complains the Trust delayed diagnosing his wife's cancer, caused internal damage during an operation, did not properly manage … |
NHS in England | Closed | 8 Jan 2024 |
| P-002416 | NHS England Mr I complains NHS England did not take his complaint about his dental practice seriously and delayed responding to him. |
NHS in England | Closed | 5 Jan 2024 |
| P-002398 | A practice in the Warrington area Mrs U complains the Practice did not identify that her husband was seriously unwell and send him to hospital. |
NHS in England | Closed | 3 Jan 2024 |
| P-002412 | East Suffolk and North Essex NHS Foundation Trust Mrs E complains the Trust discharged her in March 2023 from its pain management clinic even though she had an … |
NHS in England | Closed | 3 Jan 2024 |
| P-002355 | South Tees Hospitals NHS Foundation Trust Mr H complains the Trust has given him an unsuitable replacement wheelchair. |
NHS in England | Closed | 28 Dec 2023 |
| P-002350 | Manchester University NHS Foundation Trust Ms A complains the Trust failed to diagnose her with fungal pneumonia, it did not treat her or manage her … |
NHS in England | Closed | 28 Dec 2023 |
| P-002365 | King's College Hospital NHS Foundation Trust Mrs D complains on behalf of her father about how the Trust used do not attempt cardiopulmonary resuscitation (DNACPR) notices. … |
NHS in England | Closed | 27 Dec 2023 |
| P-002348 | Child Maintenance Service (CMS) Mr A complains that the CMS has not properly compensated him for not telling him until August 2019 that his … |
UK Government | Upheld | 21 Dec 2023 |
| P-002682 | Humber and North Yorkshire Integrated Care Board Ms D complains about the CCG’s assessment and funding of her mother’s care needs from 11 May to 1 November … |
NHS in England | Upheld | 21 Dec 2023 |
| P-002347 | Dartford and Gravesham NHS Trust Mrs H complains Dartford and Gravesham NHS Trust missed the opportunity to identify her son as having beta thalassaemia (a … |
NHS in England | Closed | 21 Dec 2023 |
| P-002352 | Devon Clinical Commissioning Group Mrs O complains the CCG gave her son wrong advice about the commissioning of surgical correction for pectus excavatum (a … |
NHS in England | Partly upheld | 21 Dec 2023 |
| P-002360 | Worcestershire Acute Hospitals NHS Trust Mrs O says she had surgery on her left eye which went wrong and the surgeon was rude and dismissive. |
NHS in England | Closed | 21 Dec 2023 |
| P-002343 | HM Revenue and Customs Miss I complains that in March 2022 HMRC incorrectly decided not to write off outstanding tax credit arrears that it … |
UK Government | Closed | 21 Dec 2023 |
| P-002371 | A dental practice in the Bexley area Mrs O complains the Practice refused to give her a new extended bridge between June and October 2022. She says … |
NHS in England | Closed | 21 Dec 2023 |
| P-002359 | University College London Hospitals NHS Foundatio… Mr A complains the Trust gave his wife 100mg of hydrocortisone during an inpatient stay in March 2022 and this … |
NHS in England | Closed | 20 Dec 2023 |
| P-002372 | East of England Ambulance Service NHS Trust Mrs A complains the Trust incorrectly categorised her father’s 999 call making the wait time for an ambulance even longer. |
NHS in England | Closed | 20 Dec 2023 |
| P-002380 | Coventry and Warwickshire Integrated Care Board Dr U complains the ICB failed to give his daughter the respite care that is part of her care plan. |
NHS in England | Closed | 20 Dec 2023 |
| P-002361 | Sussex Partnership NHS Foundation Trust Mrs A complains Sussex Partnership NHS Foundation Trust did not know how to deal with Mr A's specific type of … |
NHS in England | Closed | 20 Dec 2023 |
| P-002338 | UK Visas and Immigration (UKVI) Mr I complains about UKVI's refusal of a visitor visa for his girlfriend. He says the first application was rejected … |
UK Government | Closed | 20 Dec 2023 |
| P-002356 | Tees, Esk and Wear Valleys NHS Foundation Trust Mrs E complains about the Trust's communication with her in December 2018. She says it did not tell her about … |
NHS in England | Closed | 19 Dec 2023 |
| P-002382 | Frimley Integrated Care Board Mr N complains about the decision not to reimburse him and Ms O for the expenses of taking Ms O’s … |
NHS in England | Closed | 19 Dec 2023 |
| P-002340 | HM Courts and Tribunals Service Mr A complains that HMCTS wrongly banned him from driving despite successfully appealing its first judgement. He adds that HMCTS … |
UK Government | Closed | 19 Dec 2023 |
| P-002334 | Birmingham and Solihull Mental Health NHS Foundat… Mr O complains about the Trust's care and treatment of his attention deficit hyperactivity disorder (ADHD) in April to June … |
NHS in England | Closed | 19 Dec 2023 |
| P-002375 | HM Revenue and Customs Mr C complains the financial compensation HMRC paid him was too low and it did not equal the impact of … |
UK Government | Closed | 19 Dec 2023 |
| P-002300 | Bristol, North Somerset and South Gloucestershire… Mr U complains about the CCG’s complaint handling and how it made points in its complaint response and later decided … |
NHS in England | Upheld | 19 Dec 2023 |