Source · Ombudsman casework
PHSO Casework Decisions
4,067 published decisions
3,444 Health (NHS)
623 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,067 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002638 | East Kent Hospitals University NHS Foundation Tru… Miss R complained the Trust failed to assess her father's swallow and did not isolate him, leading to aspiration pneumonia … |
NHS in England | Partly upheld | 29 May 2024 |
| P-002745 | Cumbria, Northumberland, Tyne and Wear NHS Founda… Mrs I complained about a lack of timely mental health support, care coordinator appointment, and medication for her daughter following … |
NHS in England | Upheld | 29 May 2024 |
| P-002648 | Surrey and Sussex Healthcare NHS Trust Dr O complained the Trust failed to provide promised specialist appointments, gave an inappropriate blood test, and delayed follow-up, causing … |
NHS in England | Upheld | 29 May 2024 |
| P-002613 | University Hospitals of Derby and Burton NHS Foun… Miss C complained about the Trust's end-of-life care for her partner, Mr D, alleging failures in visiting, symptom management, and … |
NHS in England | Not upheld | 29 May 2024 |
| P-002597 | The Newcastle Upon Tyne Hospitals NHS Foundation … Mrs T complained the Trust delayed telling her sister about a brain tumour, which affected treatment options, and missed symptoms … |
NHS in England | Partly upheld | 29 May 2024 |
| P-002605 | London North West University Healthcare NHS Trust Mr L complained the Trust failed to provide him with test results from a cancer referral, despite numerous attempts, causing … |
NHS in England | Closed | 29 May 2024 |
| P-002609 | South Tyneside and Sunderland NHS Foundation Trust Ms D complained the Trust failed to timely diagnose her father's asbestosis and lung cancer, missed opportunities, and communicated poorly, … |
NHS in England | Not upheld | 29 May 2024 |
| P-002583 | Dartford and Gravesham NHS Trust Ms F complained about multiple Trusts, alleging her father was prematurely masked, unnecessarily ventilated, transferred worsening his condition, received poor … |
NHS in England | Closed | 28 May 2024 |
| P-002644 | A practice in the Bournemouth area Ms F complained a doctor wrongly administered a second Vaxzevria COVID-19 vaccine dose instead of Pfizer, after she suffered a … |
NHS in England | Closed | 28 May 2024 |
| P-002643 | Croydon Health Services NHS Trust Mrs L complained the Trust failed to keep her husband isolated, withheld diabetes medication and antibiotics, and cancelled a lung … |
NHS in England | Closed | 28 May 2024 |
| P-002580 | A practice in the Liverpool area Mrs B complained the Practice did not provide a timely referral to hospital after a pharmacist identified a possible cancerous … |
NHS in England | Closed | 28 May 2024 |
| P-002623 | Veterans UK Mr E complained Veterans UK wrongly categorised his injuries and delayed his Armed Forces Compensation Scheme application, causing significant financial … |
UK Government | Closed | 27 May 2024 |
| P-002586 | A practice in the Suffolk area Miss A complained a GP assaulted her during a physical examination, without a chaperone or gel, causing physical and mental … |
NHS in England | Closed | 27 May 2024 |
| P-002582 | A dental practice in the Bury area Mrs M complained a dentist improperly extracted teeth, causing a sepsis infection requiring hospitalisation, ongoing jaw issues, and a poorly … |
NHS in England | Closed | 27 May 2024 |
| P-002645 | North Staffordshire Combined Healthcare NHS Trust Ms H complained the Trust discharged her from mental health support without investigating root causes or arranging a care plan. … |
NHS in England | Closed | 27 May 2024 |
| P-002649 | Barts Health NHS Trust Miss E complained about her son's care, including delayed admission, missed medication, unattended drip alarms, an overly long MRI, and … |
NHS in England | Closed | 27 May 2024 |
| P-002642 | University Hospitals Sussex NHS Foundation Trust Mr P complained about his mother's care, including sepsis pathway not followed, delayed cancer treatment due to misdiagnosis and histology … |
NHS in England | Upheld | 24 May 2024 |
| P-002650 | Northern Lincolnshire and Goole NHS Foundation Tr… Mr and Miss U complained their father's DNACPR decision was against his wishes and religious beliefs. They also alleged staff … |
NHS in England | Closed | 23 May 2024 |
| P-002647 | Walsall Healthcare NHS Trust Miss F complained her late father was misdiagnosed, received contradictory diagnoses, was inappropriately discharged, and received poor nursing care. She … |
NHS in England | Closed | 23 May 2024 |
| P-002587 | The Princess Alexandra Hospital NHS Trust Ms N complained her late husband's hospital admission was unnecessary, no substantial care was provided, and the Trust failed to … |
NHS in England | Partly upheld | 23 May 2024 |
| P-002630 | A practice in the Sheffield area Mrs L complained the Practice wrongly deemed her husband lacked capacity, failed to remove a DNACPR, mismanaged medication and records, … |
NHS in England | Closed | 23 May 2024 |
| P-002607 | Barnsley Hospital NHS Foundation Trust Mr O complained the Trust inappropriately discharged his mother, Mrs R, while she struggled with mobility and gastroenteritis. This led … |
NHS in England | Closed | 22 May 2024 |
| P-002634 | James Paget University Hospitals NHS Foundation T… Mrs S complained she fell in the ultrasound department due to lack of assistance and chaperone. Staff then failed to … |
NHS in England | Closed | 22 May 2024 |
| P-002612 | North Cumbria Integrated Care NHS Foundation Trust Mrs E complained the Trust dismissed her daughter's symptoms, delayed cancer diagnosis and surgery, provided a contaminated PICC line, and … |
NHS in England | Closed | 22 May 2024 |
| P-002622 | University Hospitals Sussex NHS Foundation Trust Mrs D complained the Trust's ED failed to follow correct diagnostics, misinterpreted a blood test, and ignored her medical history, … |
NHS in England | Closed | 22 May 2024 |