Source · Ombudsman casework
PHSO Casework Decisions
3,821 published decisions
3,248 Health (NHS)
573 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,821 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002400 | Sheffield Teaching Hospitals NHS Foundation Trust Ms J complains that when her father showed signs of a bowel obstruction, the Trust failed to control his pain. … |
NHS in England | Not upheld | 24 Jan 2024 |
| P-002401 | West Yorkshire Integrated Care Board Ms H complains she has not been able to access electrolysis hair removal treatment because the ICB did not provide … |
NHS in England | Closed | 24 Jan 2024 |
| P-002414 | An independent provider in the Hackney area Mrs E complains the Service could not identify the staff member who said her husband’s nails were going blue and … |
NHS in England | Closed | 23 Jan 2024 |
| P-002391 | Child Maintenance Service Mr E complains the CMS will not look into his concerns or provide evidence of the arrears it says he … |
UK Government | Closed | 23 Jan 2024 |
| P-002425 | West Hertfordshire Hospitals NHS Trust Mr T complains that when he went to the Emergency Department, staff did not clean his wounds or give him … |
NHS in England | Closed | 23 Jan 2024 |
| P-002426 | Guy's and St Thomas' NHS Foundation Trust Mrs A complains about getting an injury while using the lift at the Trust. |
NHS in England | Closed | 23 Jan 2024 |
| P-002405 | Sussex Partnership NHS Foundation Trust Mrs E complains the Trust did not appropriately assess her past medical history when it decided on which medication it … |
NHS in England | Closed | 23 Jan 2024 |
| P-002395 | Child Maintenance Service (CMS) Mr D complains that CMS did not follow the correct process when putting a Deduction from Earnings Order in place. |
UK Government | Closed | 22 Jan 2024 |
| P-002428 | A practice in the City of Portsmouth area Miss A complains about how the Practice cared for her eczema flare-up in January 2023. She says it did not … |
NHS in England | Closed | 22 Jan 2024 |
| P-002394 | East Sussex Healthcare NHS Trust Mrs N complains about the information the Trust gave her saying it did not help her to prepare for knee … |
NHS in England | Closed | 22 Jan 2024 |
| P-002413 | North West Anglia NHS Foundation Trust Miss I complains that a nurse was unprofessional during a medication appointment and did not recognise her communication needs. She … |
NHS in England | Closed | 22 Jan 2024 |
| P-002427 | Croydon Health Services NHS Trust Mrs R complains about the Trust's failure to give appropriate pain relief, the behaviour of ward staff and the discharge … |
NHS in England | Closed | 19 Jan 2024 |
| P-002431 | Ashford and St Peter's Hospitals NHS Foundation T… Mrs I complains the Trust did not give the right treatment to her husband and did not tell her about … |
NHS in England | Closed | 18 Jan 2024 |
| P-002406 | A practice in the West Northamptonshire area Miss L complains the Practice did not do blood tests for her daughter or diagnose thyroid problems soon enough. She … |
NHS in England | Closed | 18 Jan 2024 |
| P-002410 | Manchester University NHS Foundation Trust Mrs C complains about the Trust's poor communication with her during her husband's hospital admission. |
NHS in England | Closed | 18 Jan 2024 |
| P-002404 | Sheffield Children's NHS Foundation Trust Mrs B complains the Trust failed to properly assess and treat her son when he attended its emergency department. She … |
NHS in England | Closed | 17 Jan 2024 |
| P-002402 | Royal United Hospitals Bath NHS Foundation Trust Miss A complaints that the Trust discharged her father too soon three times between February and May 2023. |
NHS in England | Closed | 16 Jan 2024 |
| P-002430 | Gloucestershire Hospitals NHS Foundation Trust Mrs O complains about the care provided by the labour ward in November 2021. She says it did not offer … |
NHS in England | Closed | 16 Jan 2024 |
| P-002421 | Manchester University NHS Foundation Trust Mrs U complains about the way the Trust managed her CT scans and that it failed to take any action … |
NHS in England | Closed | 16 Jan 2024 |
| P-002418 | Mersey Care NHS Foundation Trust Ms E complains about the Trust's service saying there was no consistency with which psychiatrist or psychologist she saw, her … |
NHS in England | Closed | 12 Jan 2024 |
| P-002411 | HM Courts and Tribunals Service Mr L complains that HMCTS did not contact him to take a court fee although he asked it to. He … |
UK Government | Upheld | 12 Jan 2024 |
| P-002399 | A practice in the Essex area Mrs E complains the Practice failed to refer her husband to a specialist in good time after repeatedly reporting a … |
NHS in England | Closed | 11 Jan 2024 |
| P-002390 | Wrightington, Wigan and Leigh Teaching Hospitals … Mr J says the Trust took too long to investigate his wife's symptoms and give treatment. He also says it … |
NHS in England | Closed | 10 Jan 2024 |
| P-002420 | Gateshead Health NHS Foundation Trust Mr A complains the Trust failed to do a biopsy to check whether a suspicious growth on his partner's lung … |
NHS in England | Closed | 8 Jan 2024 |
| P-002392 | Leeds Teaching Hospitals NHS Trust Mr E complains the Trust delayed diagnosing his wife's cancer, caused internal damage during an operation, did not properly manage … |
NHS in England | Closed | 8 Jan 2024 |