Source · Ombudsman casework
PHSO Casework Decisions
4,067 published decisions
3,444 Health (NHS)
623 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,067 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002725 | Calderdale and Huddersfield NHS Foundation Trust The Trust failed to diagnose her husband's bowel blockage, delayed informing her about increased visiting hours, and delayed treating an … |
NHS in England | Closed | 10 Jun 2024 |
| P-002708 | Department for Work and Pensions DWP mishandled his family's Universal Credit claim, causing payment delays, poor communication, failure to signpost benefits, and inadequate complaint responses. |
UK Government | Closed | 6 Jun 2024 |
| P-002720 | HM Courts and Tribunals Service HMCTS excessively delayed processing his mother's probate application, provided incorrect guidance, lacked an escalation route, and poorly handled his subsequent … |
UK Government | Partly upheld | 6 Jun 2024 |
| P-002683 | Guy's and St Thomas' NHS Foundation Trust The Trust failed to manage her daughter's deteriorating condition, did not administer a COVID-19 vaccination, and failed to arrange home … |
NHS in England | Closed | 6 Jun 2024 |
| P-002657 | Sheffield Teaching Hospitals NHS Foundation Trust The Trust failed to treat his father's heart valve condition during surgery and delayed changing medication post-surgery, possibly contributing to … |
NHS in England | Not upheld | 5 Jun 2024 |
| P-002713 | Greater Manchester Mental Health NHS Foundation T… His late mother's death was due to preventable failings in her care and treatment by the mental health trust. |
NHS in England | Closed | 5 Jun 2024 |
| P-002684 | A practice in the Kirklees area The Practice incorrectly diagnosed sleep apnoea, delayed diagnosing diabetes and asthma, wrongly advised avoiding exercise, prescribed unnecessary blood thinners, and … |
NHS in England | Closed | 4 Jun 2024 |
| P-002688 | South Tyneside and Sunderland NHS Foundation Trust Mr I complained about the Trust's lack of care and compassion, and poor communication regarding his partner's condition, causing distress … |
NHS in England | Closed | 3 Jun 2024 |
| P-002669 | A practice in the Suffolk area (the Surgery) Mrs A complained multiple NHS organisations provided inadequate care to her late mother, including delayed cancer treatment, poor follow-up, and … |
NHS in England | Closed | 2 Jun 2024 |
| P-002704 | Homes England Mr M complained Homes England delayed issuing a Deed of Postponement, causing financial loss due to higher mortgage rates and … |
UK Government | Closed | 2 Jun 2024 |
| P-002651 | Northumbria Healthcare NHS Foundation Trust Mr R complained the Trust failed to monitor or escalate his wife's Addison’s disease, leading to her death and denying … |
NHS in England | Not upheld | 31 May 2024 |
| P-002646 | Manchester University NHS Foundation Trust Mrs G complained the Trust failed to notify her of her father's death, gave his property to someone else, and … |
NHS in England | Upheld | 30 May 2024 |
| P-002621 | A practice in the Cambridgeshire area Mrs E complained a GP practice failed to act on a scan report identifying a 10cm dermoid cyst and did … |
NHS in England | Closed | 30 May 2024 |
| P-002615 | A dental practice in the Southend-on-Sea area Miss V complained a dental practice caused a tooth fracture during a filling after an unnecessary wait and then refused … |
NHS in England | Closed | 30 May 2024 |
| P-002635 | Epsom and St Helier University Hospitals NHS Trust Miss T complained the Trust failed to provide her father adequate nutrition, delayed dietitian referral, and did not consider alternative … |
NHS in England | Upheld | 30 May 2024 |
| P-002592 | Insolvency Service Mr N complained the Insolvency Service unfairly started disqualification proceedings against him in 2015, resulting in business closure, lost income, … |
UK Government | Closed | 30 May 2024 |
| P-002636 | Hampshire Hospitals NHS Foundation Trust Mrs S complained the Trust failed to inform her of scoliosis and Bertolotti's syndrome diagnoses and provided inadequate treatment for … |
NHS in England | Closed | 30 May 2024 |
| P-002627 | Royal Free London NHS Foundation Trust Ms B complained the Trust caused her aunt a leg injury, failed to manage pain and nutrition, and did not … |
NHS in England | Upheld | 30 May 2024 |
| P-002614 | Imperial College Healthcare NHS Trust Miss A complained the Trust inadequately carried out a quadricep muscle biopsy on the wrong leg, exacerbating her existing conditions, … |
NHS in England | Closed | 29 May 2024 |
| P-002633 | An independent provider in the West Berkshire area Mr A complained about the Practice's failure to book timely appointments and provide adequate pain relief for dental pain, resulting … |
NHS in England | Closed | 29 May 2024 |
| P-002620 | Driver and Vehicle Licensing Agency Mr T complained the DVLA did not award appropriate financial remedy for stress caused by their handling of his renewal … |
UK Government | Closed | 29 May 2024 |
| P-002588 | County Durham and Darlington NHS Foundation Trust Mrs T complained her father received inadequate food and drink, lacked mobility efforts, and had poor record keeping, contributing to … |
NHS in England | Partly upheld | 29 May 2024 |
| P-002603 | East of England Ambulance Service NHS Trust Mrs L complained the ambulance service gave incorrect advice about her husband's care, delaying treatment for a suspected heart attack, … |
NHS in England | Closed | 29 May 2024 |
| P-002610 | Chesterfield Royal Hospital NHS Foundation Trust Mrs U complained multiple trusts failed to prescribe antibiotics, caused hospital-acquired infection, performed inappropriate transfers, and communicated poorly regarding her … |
NHS in England | Closed | 29 May 2024 |
| P-002619 | A dental practice in the Essex area Mrs N complained the Practice incorrectly extracted a tooth without her consent during a procedure, causing severe pain, discomfort, permanent … |
NHS in England | Closed | 29 May 2024 |