Source · Ombudsman casework
PHSO Casework Decisions
3,821 published decisions
3,248 Health (NHS)
573 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,821 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002469 | Tees, Esk and Wear Valleys NHS Foundation Trust Mrs A complains about the mental health care and treatment given to her son in the last 20 years. |
NHS in England | Closed | 15 Feb 2024 |
| P-002437 | Hull University Teaching Hospitals NHS Trust Mrs D complains about the care and treatment her partner had from the Trust after surgery to treat an aortic … |
NHS in England | Not upheld | 14 Feb 2024 |
| P-002463 | Barking, Havering and Redbridge University Hospit… Mrs M complains that the Trust failed to diagnose her daughter's fracture correctly and it sent a physiotherapy referral to … |
NHS in England | Closed | 14 Feb 2024 |
| P-002468 | Midlands Partnership NHS Foundation Trust Mr W complains about the care he had after he phoned the Trust’s mental health crisis line in January 2023. |
NHS in England | Closed | 13 Feb 2024 |
| P-002476 | West Hertfordshire Hospitals NHS Trust Mr Z complains about the epidural injections he was given and his treatment when having MRI scans of his spine … |
NHS in England | Closed | 13 Feb 2024 |
| P-002482 | Manchester University NHS Foundation Trust Miss L complained that the Trust discharged her mother, Ms J, from hospital when she was not well enough and … |
NHS in England | Closed | 12 Feb 2024 |
| P-002460 | Surrey and Sussex Healthcare NHS Trust Ms I complains about the care and treatment her father had from the Trust between December 2021 and January 2022. |
NHS in England | Partly upheld | 8 Feb 2024 |
| P-002446 | HM Courts and Tribunals Service Mr A complains that HM Courts and Tribunals Service refused to give him a copy of a document he asked … |
UK Government | Closed | 6 Feb 2024 |
| P-002429 | Office of Gas and Electricity Markets (OFGEM) Mr P complains about Ofgem’s decision to withdraw his eligibility to the Domestic Renewable Heat Incentive scheme. |
UK Government | Closed | 31 Jan 2024 |
| P-002422 | Children and Family Court Advisory and Support Se… Mr L complains that Cafcass incorrectly closed his case file after it received a second child arrangement application in August … |
UK Government | Closed | 31 Jan 2024 |
| P-002396 | Student Loans Company (SLC) Ms X complains that the Student Loans Company's communication was not good, it delayed approving her funding application and incorrectly … |
UK Government | Closed | 31 Jan 2024 |
| P-002409 | Warrington and Halton Hospitals NHS Foundation Tr… Miss R complains the Trust's doctor was not properly prepared for her appointment and that their behaviour and attitude towards … |
NHS in England | Closed | 31 Jan 2024 |
| P-002487 | The Royal Wolverhampton NHS Trust Mrs O complains the Trust unsafely discharged her mother when she was not well enough and did not give any … |
NHS in England | Closed | 31 Jan 2024 |
| P-002417 | University Hospitals of North Midlands NHS Trust Mrs O complains about her experience with the urology department in July 2021. She complains about how it managed her … |
NHS in England | Closed | 31 Jan 2024 |
| P-002432 | Cambridge University Hospitals NHS Foundation Tru… Mr U complains the Trust did not arrange to remove his catheter in a timely manner. |
NHS in England | Upheld | 31 Jan 2024 |
| P-002459 | Hertfordshire Partnership University NHS Foundati… Mr L complains about how the Trust cared for his attention deficit hyperactivity disorder (ADHD). His father, Mr M, complains … |
NHS in England | Closed | 31 Jan 2024 |
| P-002433 | University Hospitals of North Midlands NHS Trust Mrs X is unhappy that the Trust did not let her go with her husband when he went to A&E … |
NHS in England | Partly upheld | 30 Jan 2024 |
| P-002393 | Imperial College Healthcare NHS Trust Miss L complains that the Trust completed both her eye operations without anaesthetic, tore her retina during one of the … |
NHS in England | Closed | 25 Jan 2024 |
| P-002407 | London Ambulance Service NHS Trust Mr L complains about a safeguarding referral that the Trust made after he and his wife called 111 because of … |
NHS in England | Closed | 25 Jan 2024 |
| P-002415 | Sheffield Teaching Hospitals NHS Foundation Trust Mrs F complains the Trust did not make her or her husband aware of the risk of liver cancer, while … |
NHS in England | Closed | 25 Jan 2024 |
| P-002403 | A practice in the Coventry area Ms O says the Practice failed to correctly report on another chest X-ray in April 2022 and did not tell … |
NHS in England | Closed | 25 Jan 2024 |
| P-002397 | A practice in the Telford and Wrekin area Mr H complains that his GP failed to recognise and tell him about the potential side-effects of a prescribed heart … |
NHS in England | Closed | 24 Jan 2024 |
| P-002401 | West Yorkshire Integrated Care Board Ms H complains she has not been able to access electrolysis hair removal treatment because the ICB did not provide … |
NHS in England | Closed | 24 Jan 2024 |
| P-002400 | Sheffield Teaching Hospitals NHS Foundation Trust Ms J complains that when her father showed signs of a bowel obstruction, the Trust failed to control his pain. … |
NHS in England | Not upheld | 24 Jan 2024 |
| P-002424 | Barnet, Enfield and Haringey Mental Health NHS Tr… Miss G complains about the culture at the Trust during her stay between March and September 2023. She says she … |
NHS in England | Closed | 24 Jan 2024 |