Source · Ombudsman casework
PHSO Casework Decisions
4,067 published decisions
3,444 Health (NHS)
623 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,067 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002681 | HM Treasury Mr K complained HM Treasury failed to act on 2017 concerns about a funeral plan provider, leading to him losing … |
UK Government | Closed | 20 Jun 2024 |
| P-002673 | A practice in the Salford area Practice incorrectly added multiple cancer diagnoses to her medical file, prescribed inappropriate medication (Duloxetine), and conducted a frailty assessment without … |
NHS in England | Closed | 20 Jun 2024 |
| P-002702 | Epsom and St Helier University Hospitals NHS Trust Mrs I complained the Trust failed to correctly manage her post-surgery fluids and electrolytes, leading to prolonged nausea and vomiting, … |
NHS in England | Closed | 20 Jun 2024 |
| P-002709 | HM Courts and Tribunals Service Mrs H complained HMCTS delayed processing her divorce application, causing mental health issues and financial disadvantage due to settlement delays. |
UK Government | Closed | 20 Jun 2024 |
| P-002676 | HM Treasury Mrs P complained HM Treasury failed to act on 2017 concerns about a funeral plan provider and delayed new legislation, … |
UK Government | Closed | 20 Jun 2024 |
| P-002697 | East Lancashire Hospitals NHS Trust Miss N complained about poor care for her father, including an uncommunicated DNACPR decision, delayed investigations/treatment, medication errors, and inadequate … |
NHS in England | Partly upheld | 19 Jun 2024 |
| P-002664 | Sheffield Teaching Hospitals NHS Foundation Trust Mrs J complained about a lack of diagnosis, unnecessary epilepsy medication, delayed/missed follow-up appointments, and slow communication of medication changes … |
NHS in England | Partly upheld | 19 Jun 2024 |
| P-002729 | A practice in the Ealing area Miss A complained the Practice failed to assess her condition in person, refer for scans, or identify her hip fracture, … |
NHS in England | Closed | 19 Jun 2024 |
| P-002731 | HM Treasury Mr and Mrs C complained HM Treasury failed to act on 2017 concerns about Safe Hands Funeral Plans and delayed … |
UK Government | Closed | 18 Jun 2024 |
| P-002656 | Barts Health NHS Trust Mrs H complained the Trust failed to act on her husband's worsening health and provide necessary care, which she believed … |
NHS in England | Closed | 18 Jun 2024 |
| P-002726 | South Central Ambulance Service NHS Foundation Tr… Mrs P complained the Trust provided unacceptable care to her son on 11 April 2022, causing her immense distress and … |
NHS in England | Closed | 18 Jun 2024 |
| P-002703 | Epsom and St Helier University Hospitals NHS Trust Mr H complained the Trust delayed referring his father for physiotherapy post-discharge and failed to communicate this decision, impacting his … |
NHS in England | Closed | 17 Jun 2024 |
| P-002668 | Barking, Havering and Redbridge University Hospit… Dr U complained about various care failings for her mother, including inadequate management of atrial fibrillation, blood clot risk, hydration, … |
NHS in England | Upheld | 16 Jun 2024 |
| P-002677 | Worcestershire Acute Hospitals NHS Trust Mrs M complained about poor management of her husband's Parkinson's Disease, lack of assistance with daily needs, staff disregarding her … |
NHS in England | Closed | 16 Jun 2024 |
| P-002686 | Child Maintenance Service (CMS) Miss L complained the CMS failed to communicate and take enforcement action from 2018, missing opportunities and delaying payments, causing … |
UK Government | Closed | 16 Jun 2024 |
| P-002699 | East of England Ambulance Service NHS Trust Mrs E complained both Trusts failed to diagnose her husband's stroke in August and September 2023, causing delayed recovery and … |
NHS in England | Closed | 13 Jun 2024 |
| P-002734 | Bedfordshire Hospitals NHS Foundation Trust Ms L complained the Trust failed to act on her father's angiogram results in April 2020 and did not perform … |
NHS in England | Closed | 13 Jun 2024 |
| P-002678 | A practice in the Norfolk area The Practice delayed her fertility referral for approximately seven months, causing significant distress and reducing her chances of successful treatment. |
NHS in England | Partly upheld | 12 Jun 2024 |
| P-002689 | Partnership of East London Co-operatives Ltd Mr E complained the Trust misdiagnosed his conditions and provided incorrect advice in February and September 2022, leading to facial … |
NHS in England | Closed | 12 Jun 2024 |
| P-002737 | Somerset NHS Foundation Trust Somerset NHS Foundation Trust failed to inform her it was raising a safeguarding concern, resulting in police attending her home … |
NHS in England | Closed | 11 Jun 2024 |
| P-002690 | Barking, Havering and Redbridge University Hospit… The Trust performed her brother's bowel resection poorly, causing a serious bleed and leak. Delays in placing a drain and … |
NHS in England | Closed | 11 Jun 2024 |
| P-002662 | Driver and Vehicle Licensing Agency DVLA failed to change his vehicle description to 'campervan/motorhome' after he made specified alterations, leading to an inaccurate insurance valuation. |
UK Government | Closed | 11 Jun 2024 |
| P-002739 | A practice in the Bournemouth area The Practice was dismissive, misdiagnosed her with IBS in a phone consultation, and failed to refer for further tests, delaying … |
NHS in England | Upheld | 11 Jun 2024 |
| P-002711 | Independent Case Examiner The Independent Case Examiner (ICE) refused to accept his complaint about the Child Maintenance Service (CMS) for over a year, … |
UK Government | Closed | 10 Jun 2024 |
| P-002665 | Child Maintenance Service (CMS) CMS failed to act on evidence of his daughter's employment in 2020 and delayed implementing a 2021 tribunal decision, causing … |
UK Government | Closed | 10 Jun 2024 |