Source · Ombudsman casework
PHSO Casework Decisions
3,821 published decisions
3,248 Health (NHS)
573 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,821 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002435 | A practice in the Leicestershire area Mr O complains the Practice missed opportunities to diagnose and treat his thoracic outlet syndrome and deep vein thrombosis. |
NHS in England | Closed | 27 Feb 2024 |
| P-002477 | Kent and Medway Integrated Care Board Mr O complains the Integrated Care Board has failed to provide adapted CBT as recommended by his psychiatrist. |
NHS in England | Closed | 26 Feb 2024 |
| P-002474 | Department for Transport Mr N complains that he built a quad bike, only for the Department for Transport to tell him that, because … |
UK Government | Closed | 26 Feb 2024 |
| P-002483 | University Hospitals Birmingham NHS Foundation Tr… Mrs O complains the Trust did not take care with her husband's oxygen mask and it did not think about … |
NHS in England | Closed | 23 Feb 2024 |
| P-002467 | East and North Hertfordshire NHS Trust Mr A complains about complications he experienced after surgery in June 2018. He complains about being wrongly discharged. |
NHS in England | Closed | 23 Feb 2024 |
| P-002465 | York and Scarborough Teaching Hospitals NHS Found… Mrs H complains the Trust was inconsistent when putting restrictions on her contacting it for updates about her husband and … |
NHS in England | Closed | 23 Feb 2024 |
| P-002443 | Hull University Teaching Hospitals NHS Trust Ms F complains that her daughter had to wait for over 30 hours before being moved to intensive care, that … |
NHS in England | Closed | 22 Feb 2024 |
| P-002473 | University Hospitals of Derby and Burton NHS Foun… Mrs H complains the Trust did not treat a urinary tract infection properly and did a procedure although she had … |
NHS in England | Closed | 22 Feb 2024 |
| P-002481 | Royal Free London NHS Foundation Trust Miss R complains that the Trust failed to resuscitate her newborn son. |
NHS in England | Closed | 22 Feb 2024 |
| P-002442 | North Tees and Hartlepool NHS Foundation Trust Mr D complains that the Trust should not have discharged his mother because she was unable to swallow antibiotics and … |
NHS in England | Partly upheld | 21 Feb 2024 |
| P-002456 | Child Maintenance Service (CMS) Ms A complains that the Child Maintenance Service has failed to collect the outstanding balance of maintenance owed to her. |
UK Government | Closed | 21 Feb 2024 |
| P-002475 | HM Courts and Tribunals Service Ms O complains that HM Courts and Tribunals Service prevented her from having an oral hearing of her applications in … |
UK Government | Closed | 20 Feb 2024 |
| P-002458 | Rural Payments Agency Mrs D complains that failings by the Rural Payments Agency prevented her brother from submitting his claim for the Basic … |
UK Government | Closed | 20 Feb 2024 |
| P-002461 | Norfolk Community Health and Care NHS Trust Mrs T complains the Trust removed her son's wheelchair, without notice, for adjustments to be made and provided a temporary … |
NHS in England | Partly upheld | 20 Feb 2024 |
| P-002479 | Manchester University NHS Foundation Trust Miss R complains about the care given to her father before his sudden death in December 2022. |
NHS in England | Closed | 20 Feb 2024 |
| P-002453 | A dental practice in the Camden area Ms O complains that during a root canal appointment the dentist left a broken tool in her tooth and did … |
NHS in England | Closed | 20 Feb 2024 |
| P-002457 | Imperial College Healthcare NHS Trust Miss R complains about the care and treatment she received when she had surgery to remove an ovarian tumour in … |
NHS in England | Closed | 20 Feb 2024 |
| P-002485 | Epsom and St Helier University Hospitals NHS Trust Ms A complains that the Trust stopped active treatment for her grandfather because it says the family agreed to this … |
NHS in England | Closed | 19 Feb 2024 |
| P-002439 | Mid and South Essex NHS Foundation Trust Miss N complains the Trust failed to treat an infection her mother developed after she had surgery in August 2022. |
NHS in England | Closed | 19 Feb 2024 |
| P-002452 | Countess of Chester Hospital NHS Foundation Trust Mr O complains about the care he had at the Trust's emergency department. He says it made him wait for … |
NHS in England | Closed | 16 Feb 2024 |
| P-002471 | King's College Hospital NHS Foundation Trust Ms J complains that the Trust used the wrong arm to draw blood and insert a drip line, failed to … |
NHS in England | Closed | 16 Feb 2024 |
| P-002484 | South Tyneside and Sunderland NHS Foundation Trust Mrs W complains the Trust did not refer her son to a heart doctor when a scan in December 2020 … |
NHS in England | Closed | 16 Feb 2024 |
| P-002434 | Criminal Injuries Compensation Authority Mr A complains that the Criminal Injuries Compensation Authority was wrong in how it treated him, it said he was … |
UK Government | Closed | 16 Feb 2024 |
| P-002472 | An independent provider in the Buckinghamshire ar… Mrs O complains the Service did not provide skeleton mould hearing aids, damaged her right eardrum causing an infection and … |
NHS in England | Closed | 15 Feb 2024 |
| P-002464 | Birmingham Women's and Children's NHS Foundation … Miss E complains about the care and communication from the Trust before, during and after the stillbirth of her baby … |
NHS in England | Closed | 15 Feb 2024 |