Source · Ombudsman casework
PHSO Casework Decisions
4,067 published decisions
3,444 Health (NHS)
623 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,067 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002698 | Barking, Havering and Redbridge University Hospit… Mr O complained the Trust failed to diagnose his wife's cancer, declined gallbladder removal, and discharged her without follow-up appointments, … |
NHS in England | Partly upheld | 26 Jun 2024 |
| P-002701 | Leeds and York Partnership NHS Foundation Trust Mr L complained about long waiting times for ADHD assessment, failure to inform him of alternative pathways, and lack of … |
NHS in England | Closed | 26 Jun 2024 |
| P-002714 | HM Treasury Mr and Mrs R complained HM Treasury failed to act on concerns about a funeral plan provider in 2017, leading … |
UK Government | Closed | 25 Jun 2024 |
| P-002717 | HM Treasury Ms A complained HM Treasury failed to act on reported breaches by a funeral plan provider in 2017, resulting in … |
UK Government | Closed | 25 Jun 2024 |
| P-002670 | A practice in the Hartlepool area Mrs E complained about an incorrect referral to gastroenterology instead of ENT and being wrongly removed from the Practice's patient … |
NHS in England | Closed | 25 Jun 2024 |
| P-002685 | Birmingham Women's and Children's NHS Foundation … Ms R complained the Trust failed to explain intubation risks, missed a chronic lung disease diagnosis, and misdiagnosed her son, … |
NHS in England | Closed | 25 Jun 2024 |
| P-002707 | A practice in the Barking and Dagenham area Mr A complained his GP Practice unnecessarily removed 5mg warfarin from his repeat prescription and delayed its re-issuance, causing him … |
NHS in England | Closed | 24 Jun 2024 |
| P-002660 | HM Treasury Miss R complained HM Treasury failed to act on concerns about a funeral plan provider in 2017, leading to her … |
UK Government | Closed | 24 Jun 2024 |
| P-002736 | A practice in the Wakefield area Mrs O complained the Practice failed to diagnose her worsening leg infection in November 2022, leading to hospital admission, unnecessary … |
NHS in England | Closed | 24 Jun 2024 |
| P-002733 | Hull University Teaching Hospitals NHS Trust Mr O complained the Trust did not provide a treatment plan for bullae found in his lungs in July 2022, … |
NHS in England | Closed | 24 Jun 2024 |
| P-002663 | A practice in the Leicestershire area Mrs I complained the Practice prescribed incorrect medications and failed to physically examine her husband's penile cancer symptoms, delaying his … |
NHS in England | Closed | 24 Jun 2024 |
| P-002721 | Kent and Medway NHS and Social Care Partnership T… Mrs U complained the Trust prescribed olanzapine in 2017 without proper medication reviews, causing significant changes to her personality, mood, … |
NHS in England | Closed | 24 Jun 2024 |
| P-002719 | The Hillingdon Hospitals NHS Foundation Trust Mrs C complained about poor pain management for her late husband, an inappropriate high dose of pain relief, and the … |
NHS in England | Upheld | 24 Jun 2024 |
| P-002706 | HM Treasury Mr and Mrs B complained HM Treasury failed to act on concerns about a funeral plan provider in 2017, leading … |
UK Government | Closed | 23 Jun 2024 |
| P-002705 | Medway NHS Foundation Trust Mrs G complained the Trust failed to hydrate her husband, meet his oxygen needs, and monitor him appropriately, believing these … |
NHS in England | Not upheld | 23 Jun 2024 |
| P-002695 | Barking, Havering and Redbridge University Hospit… Mrs N complained the Trust incorrectly made a safeguarding referral for her son and that Practices A and B provided … |
NHS in England | Closed | 23 Jun 2024 |
| P-002659 | HM Treasury Mr and Mrs W complained HM Treasury failed to act on 2017 concerns about a funeral plan provider breaching regulations, … |
UK Government | Closed | 23 Jun 2024 |
| P-002680 | HM Treasury Mr O complained HM Treasury failed to act on 2017 concerns about Safe Hands Funeral Plans breaching regulations and delayed … |
UK Government | Closed | 23 Jun 2024 |
| P-002727 | Child Maintenance Service (CMS) Mr A complained the Child Maintenance Service communicated ineffectively, delayed a Tribunal decision, failed to advise of payment reductions, and … |
UK Government | Closed | 23 Jun 2024 |
| P-002722 | Department for Work and Pensions Mr O complained the DWP delayed processing Mr Q's PIP claim and gave incorrect information. He also alleged IAS delayed … |
UK Government | Closed | 23 Jun 2024 |
| P-002738 | East Kent Hospitals University NHS Foundation Tru… Ms S complained the Trust failed to diagnose her hernia from September 2019, causing years of pain, distress, and anxiety … |
NHS in England | Upheld | 23 Jun 2024 |
| P-002658 | A practice in the Manchester area Miss L complained about a lack of hair loss treatment and specialist referrals from the Practice, and that the Practice … |
NHS in England | Closed | 20 Jun 2024 |
| P-002666 | Barking, Havering and Redbridge University Hospit… Mrs A complained a midwife prevented her from using a birthing ball during labour and recommended an epidural, leading to … |
NHS in England | Closed | 20 Jun 2024 |
| P-002675 | HM Treasury Mr and Mrs D complained HM Treasury failed to act on 2017 concerns about a funeral plan provider breaching regulations, … |
UK Government | Closed | 20 Jun 2024 |
| P-002730 | Mid and South Essex NHS Foundation Trust Mrs A complained the Trust delayed Mr A's biopsy and mesothelioma diagnosis, failed to address his shoulder pain, and did … |
NHS in England | Not upheld | 20 Jun 2024 |