Source · Ombudsman casework
PHSO Casework Decisions
4,067 published decisions
3,444 Health (NHS)
623 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,067 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002776 | A practice in the Newcastle upon Tyne area Mrs N complained the Practice provided poor care to her son, O, disregarding her concerns and speaking inappropriately, leading to … |
NHS in England | Closed | 30 Jun 2024 |
| P-002735 | University Hospitals Birmingham NHS Foundation Tr… Mr A complained the Trust failed to escalate his wife’s care, didn't perform observations frequently enough, delayed test results, and … |
NHS in England | Partly upheld | 27 Jun 2024 |
| P-002712 | Dartford and Gravesham NHS Trust Mrs O's husband complained the Trust failed to diagnose her condition and provide appropriate care across five admissions, which he … |
NHS in England | Partly upheld | 27 Jun 2024 |
| P-002693 | Imperial College Healthcare NHS Trust Mr H complained the Trust inappropriately administered alteplase and damaged an artery during a procedure on his father, leading to … |
NHS in England | Closed | 27 Jun 2024 |
| P-002679 | Surrey and Borders Partnership NHS Foundation Tru… Mr N complained the Trust delayed diagnosing his wife’s Emotionally Unstable Personality Disorder, prolonging her admission and potentially contributing to … |
NHS in England | Closed | 27 Jun 2024 |
| P-002723 | HM Treasury Ms E complained HM Treasury failed to act on reported breaches by a funeral plan provider and delayed legislation, resulting … |
UK Government | Closed | 27 Jun 2024 |
| P-002694 | Kent Community Health NHS Foundation Trust Mrs P complained MTWT cancelled and performed unsuccessful leg surgery on her daughter, and KCHT delayed and inadequately provided post-operative … |
NHS in England | Partly upheld | 27 Jun 2024 |
| P-002740 | Manchester University NHS Foundation Trust Mr I alleged his father was prematurely discharged, not monitored for Sarilumab side effects, and communication was poor, contributing to … |
NHS in England | Partly upheld | 27 Jun 2024 |
| P-002672 | A practice in the Lincolnshire area Ms R complained the Practice ignored appointment requests, delayed acting on test results, dismissed spinal symptoms as psychosomatic, and altered … |
NHS in England | Closed | 27 Jun 2024 |
| P-002691 | Gloucestershire Hospitals NHS Foundation Trust Miss F complained the Trust failed to record/communicate about her father's restraint and discharged him without treating constipation or urine … |
NHS in England | Upheld | 26 Jun 2024 |
| P-002655 | Insolvency Service The Insolvency Service refused to remove a charge on Mr M's property, escalate his complaint, or provide a resolution timeline, … |
UK Government | Closed | 26 Jun 2024 |
| P-002700 | Northern Lincolnshire and Goole NHS Foundation Tr… Mr P complained the Trust misdiagnosed Miss G with alcohol-related liver disease, failed to investigate other causes, and provided inappropriate … |
NHS in England | Closed | 26 Jun 2024 |
| P-002718 | Blackpool Teaching Hospitals NHS Foundation Trust Mrs A complained about an incorrect referral and insufficient investigation by an ANP, and delayed diagnosis/treatment of stomach cancer by … |
NHS in England | Not upheld | 26 Jun 2024 |
| P-002728 | A practice in the Gloucestershire area Miss E complained the Practice failed to check swollen lymph nodes, share blood/urine test results, and refer her to specialists, … |
NHS in England | Closed | 26 Jun 2024 |
| P-002692 | Information Commissioner's Office The ICO took too long to issue a decision notice on an FOI request, preventing Mr M from performing his … |
UK Government | Closed | 26 Jun 2024 |
| P-002671 | Student Loans Company (SLC) Mrs R complained the SLC failed to write off her Advanced Learner Loan after graduation, causing ongoing deductions and accumulating … |
UK Government | Upheld | 26 Jun 2024 |
| P-002724 | HM Treasury Mrs A complained HM Treasury failed to act on concerns about a funeral plan provider in 2017, leading to customers … |
UK Government | Closed | 26 Jun 2024 |
| P-002667 | Nottingham University Hospitals NHS Trust Miss I complained about inappropriate surgical techniques, delayed diagnosis of a stress fracture, and an insensitive comment by a consultant, … |
NHS in England | Not upheld | 26 Jun 2024 |
| P-002715 | HM Treasury HM Treasury failed to act on concerns about a funeral plan provider in 2017 and delayed new legislation, causing Mr … |
UK Government | Closed | 26 Jun 2024 |
| P-002674 | University Hospitals Coventry and Warwickshire NH… Mrs G complained about multiple failings in Miss O's care, including delayed investigation/treatment, improper discharges, and poor communication, which she … |
NHS in England | Closed | 26 Jun 2024 |
| P-002687 | A practice in the Kent area The Practice failed to process Mrs L's rheumatology referral correctly, causing her pain, mental health issues, and impacting her ability … |
NHS in England | Closed | 26 Jun 2024 |
| P-002710 | Doncaster and Bassetlaw Teaching Hospitals NHS Fo… Ms E complained that during a hip injection, staff proceeded despite her pain and insufficient anaesthetic, and didn't consider her … |
NHS in England | Closed | 26 Jun 2024 |
| P-002732 | ERS Medical ERS Medical failed to take action when Mrs A didn't answer the door for transport, and didn't notify her daughter … |
NHS in England | Not upheld | 26 Jun 2024 |
| P-002696 | County Durham and Darlington NHS Foundation Trust Mrs E complained the Trust failed to prevent a fall, provide sufficient pain relief, give clear prognosis information, and had … |
NHS in England | Not upheld | 26 Jun 2024 |
| P-002661 | Derbyshire Healthcare NHS Foundation Trust Mr P complained the Trust inappropriately shared his personal and medical information with the council without his consent, causing him … |
NHS in England | Closed | 26 Jun 2024 |