Source · Ombudsman casework
PHSO Casework Decisions
3,821 published decisions
3,248 Health (NHS)
573 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,821 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002496 | Gateshead Health NHS Foundation Trust Ms A complains the Trust did not carry out appropriate nursing assessments of her father’s needs, failed to meet his … |
NHS in England | Upheld | 11 Mar 2024 |
| P-002493 | Leeds Teaching Hospitals NHS Trust Mrs M complains about the Trust’s communication with her about the use of midazolam and her father’s deterioration. She says … |
NHS in England | Upheld | 11 Mar 2024 |
| P-002498 | The Dudley Group NHS Foundation Trust Ms I complains the Trusts did not do a full hip replacement for her mother. |
NHS in England | Closed | 5 Mar 2024 |
| P-002489 | Homerton Healthcare NHS Foundation Trust Miss I complains about the Trust's errors in nursing care and poor communication when treating her son. |
NHS in England | Closed | 5 Mar 2024 |
| P-002515 | Barking, Havering and Redbridge University Hospit… Mrs B complains the Trust failed to correctly diagnose her husband with a bowel mass because it did not arrange … |
NHS in England | Not upheld | 4 Mar 2024 |
| P-002512 | Hampshire Hospitals NHS Foundation Trust Ms O complains about the Trust’s decision to make a safeguarding referral and that it failed to diagnose a fractured … |
NHS in England | Closed | 4 Mar 2024 |
| P-002451 | County Durham and Darlington NHS Foundation Trust Mrs H complains about the care her father-in-law had at the Trust while he was an inpatient. She also complains … |
NHS in England | Closed | 29 Feb 2024 |
| P-002462 | Hertfordshire Community NHS Trust Mrs I complains the Trust changed her son’s Education Health and Care Plan (EHCP) in September 2022 from one-on-one physiotherapy … |
NHS in England | Closed | 29 Feb 2024 |
| P-002486 | NHS England Mr L complains about how his mother's eligibility for continuing healthcare (CHC) funding was handled and about the decision that … |
NHS in England | Closed | 29 Feb 2024 |
| P-002450 | Sandwell and West Birmingham Hospitals NHS Trust Ms A complains on behalf of her mother, Mrs R, about the nursing care she received on the Trust’s stroke … |
NHS in England | Closed | 29 Feb 2024 |
| P-002444 | Lancashire and South Cumbria NHS Foundation Trust Mr E complains about the physiotherapy treatment the Trust provided for his shoulder. |
NHS in England | Closed | 29 Feb 2024 |
| P-002441 | Frimley Health NHS Foundation Trust Ms D complains Buckinghamshire Healthcare NHS Trust should not have prescribed her father Diamox. She complains Frimley Health NHS Foundation … |
NHS in England | Partly upheld | 29 Feb 2024 |
| P-002448 | A dental practice in the Wakefield area Miss O complains about the care and treatment she had in August 2023 when a dentist treated her for two … |
NHS in England | Closed | 29 Feb 2024 |
| P-002585 | A practice in the Kirklees area Mrs T complains a GP at the Practice used a contaminated swab when they did a vaginal swab test on … |
NHS in England | Upheld | 29 Feb 2024 |
| P-002436 | The Rotherham NHS Foundation Trust Ms O complains that the Trust left her in a room on her own overnight without water or painkillers when … |
NHS in England | Closed | 29 Feb 2024 |
| P-003311 | County Durham and Darlington NHS Foundation Trust Mrs E complains her surgeon did not warn her she might experience a permanent loss of sensation after having a … |
NHS in England | Partly upheld | 29 Feb 2024 |
| P-002449 | NHS England Mr B complains that NHS England’s independent review panel upheld the CCG’s decision that his late mother was not eligible … |
NHS in England | Closed | 29 Feb 2024 |
| P-002478 | North Middlesex University Hospital NHS Trust Ms L complains the Trust misdiagnosed her and this led to her being prescribed unnecessary and dangerous treatment. |
NHS in England | Closed | 29 Feb 2024 |
| P-002438 | Legal Aid Agency Miss H complains the Legal Aid Agency disallowed her 2021 application in error. |
UK Government | Closed | 29 Feb 2024 |
| P-002466 | University Hospitals Birmingham NHS Foundation Tr… Mrs R complains about the care and treatment the Trust gave to her grandmother in March and April 2022, in … |
NHS in England | Upheld | 28 Feb 2024 |
| P-002470 | Guy's and St Thomas' NHS Foundation Trust Mrs Y complains the Trust refused funding for a dental implant in May 2023, when it previously funded dental repairs … |
NHS in England | Closed | 28 Feb 2024 |
| P-002445 | Sheffield Teaching Hospitals NHS Foundation Trust Miss O complains the Trust caused a small tear in her left diaphragm during a routine operation which resulted in … |
NHS in England | Closed | 27 Feb 2024 |
| P-002447 | A care home in the Birmingham area Mr O complains that staff at the care home did not properly monitor his mother when she was moving and … |
NHS in England | Closed | 27 Feb 2024 |
| P-002455 | A practice in the Lancashire area Mrs H complains the Practice did not complete a referral to a specialist quickly enough for her father and did … |
NHS in England | Closed | 27 Feb 2024 |
| P-002440 | HM Revenue and Customs Mr R complains that HMRC inappropriately handled his non-residency status and double taxation relief while he was living abroad. |
UK Government | Not upheld | 27 Feb 2024 |