Source · Ombudsman casework
PHSO Casework Decisions
4,067 published decisions
3,444 Health (NHS)
623 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,067 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002759 | Home Office Mr J complained the Home Office’s Windrush Compensation Scheme unfairly rejected parts of his claim, including immigration fees, impact on … |
UK Government | Closed | 11 Jul 2024 |
| P-002792 | A practice in the North East Lincolnshire area Mrs O complained the Practice failed to correctly treat and investigate her mother’s leg pain, resulting in a DVT and … |
NHS in England | Closed | 11 Jul 2024 |
| P-002827 | East Suffolk and North Essex NHS Foundation Trust Mrs A questioned why her husband's pancreatic cancer diagnosis was missed across multiple CT scans, believing earlier diagnosis could have … |
NHS in England | Partly upheld | 11 Jul 2024 |
| P-002778 | Lancashire and South Cumbria NHS Foundation Trust Mr J complained the Trust did not address reported racial abuse, discharged him knowing self-harm risk, and failed to manage … |
NHS in England | Closed | 10 Jul 2024 |
| P-002755 | A dental practice in the City of Westminster area Mrs O complained the Practice provided ill-fitting dentures despite recommending a specialist, causing her inability to eat or speak and … |
NHS in England | Closed | 10 Jul 2024 |
| P-002818 | Mid and South Essex NHS Foundation Trust Staff allegedly failed to inform Miss A's family, promptly investigate/treat her grandfather's worsening condition, and appropriately manage his pressure ulcer, … |
NHS in England | Closed | 10 Jul 2024 |
| P-002787 | A practice in the Manchester area Miss V complained the Practice incorrectly prescribed antibiotics for a cough without examination, resulting in her developing permanent tinnitus. |
NHS in England | Closed | 10 Jul 2024 |
| P-002823 | HM Treasury HM Treasury allegedly failed to act on concerns about a funeral plan provider in 2017 and delayed legislation, causing significant … |
UK Government | Closed | 9 Jul 2024 |
| P-002828 | Innovate UK Innovate UK allegedly lacked transparency and expertise in rejecting Mr U's funding applications, failed to explain decisions, and maintained an … |
UK Government | Closed | 9 Jul 2024 |
| P-002774 | North West Ambulance Service NHS Trust The Trust's 111 service allegedly mishandled her son's call, which Mrs S believes contributed to his death. |
NHS in England | Closed | 8 Jul 2024 |
| P-002794 | Crown Prosecution Service The CPS prosecuting barrister allegedly failed to read Miss C's Victim Personal Statement (VPS) in court before sentencing, causing distress … |
UK Government | Closed | 7 Jul 2024 |
| P-002744 | A dental practice in the City of Leicester area The Practice allegedly incorrectly removed a tooth, causing Miss A issues with her bite, impacting aesthetics, and leading to distress. |
NHS in England | Closed | 7 Jul 2024 |
| P-002782 | Barts Health NHS Trust The Trust allegedly mismanaged Miss F's mother's deterioration, prematurely withdrew treatment, and communicated poorly regarding a Do Not Attempt Resuscitation … |
NHS in England | Partly upheld | 7 Jul 2024 |
| P-002742 | A practice in the Lincolnshire area The Practice allegedly missed opportunities to investigate Mr O's symptoms, delaying cancer diagnosis, and failed to provide face-to-face GP appointments, … |
NHS in England | Upheld | 4 Jul 2024 |
| P-002824 | University Hospitals Birmingham NHS Foundation Tr… The Trust allegedly kept Mrs G's mother in hospital unnecessarily, mismanaged her nutrition/hydration, failed to communicate deterioration, and made incorrect … |
NHS in England | Closed | 4 Jul 2024 |
| P-002777 | Countess of Chester Hospital NHS Foundation Trust Miss EB complained staff performed a bladder investigation despite a severe infection, leading to sepsis, and her mother was left … |
NHS in England | Closed | 3 Jul 2024 |
| P-002783 | Calderdale and Huddersfield NHS Foundation Trust Mrs P complained about her mother's care, citing delayed intravenous steroids, a delayed CT scan, and delayed diagnosis of giant … |
NHS in England | Closed | 3 Jul 2024 |
| P-002821 | Hertfordshire and West Essex Integrated Care Board Ms O complained the ICB agreed to refund nursing fees for her mother but then refused payment, impacting her mother's … |
NHS in England | Closed | 3 Jul 2024 |
| P-002753 | A dental practice in the Westmorland and Furness … The Dental Practice allegedly removed the wrong tooth (LL5 instead of LL4), causing upset, potential orthodontic treatment disruption, and financial … |
NHS in England | Closed | 3 Jul 2024 |
| P-002790 | Derbyshire Healthcare NHS Foundation Trust Mrs A complained the Trust failed to recognise her son's autism and vulnerability, provide follow-up care after suicide attempts, and … |
NHS in England | Closed | 2 Jul 2024 |
| P-002820 | MyDentist Miss A complained NHS England failed to adequately investigate her complaint against MyDentist. She also alleged MyDentist staff delayed an … |
NHS in England | Closed | 2 Jul 2024 |
| P-002748 | Surrey and Sussex Healthcare NHS Trust Mrs L complained the Trust incorrectly stopped her mental health medication during admission, delaying its restart and negatively impacting her … |
NHS in England | Closed | 2 Jul 2024 |
| P-002789 | University Hospitals of Morecambe Bay NHS Foundat… Mrs X complained about the care and treatment her father, Mr Y, received from the Trust in July 2021 prior … |
NHS in England | Closed | 2 Jul 2024 |
| P-002797 | Child Maintenance Service (CMS) Mr A complained the Child Maintenance Service delayed providing an arrears breakdown and gave conflicting information, impacting his relationship with … |
UK Government | Closed | 1 Jul 2024 |
| P-002826 | HM Treasury Ms M complained HM Treasury failed to act on concerns about Safe Hands Funeral Plans in 2017 and delayed legislation, … |
UK Government | Closed | 1 Jul 2024 |