Source · Ombudsman casework
PHSO Casework Decisions
3,821 published decisions
3,248 Health (NHS)
573 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,821 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002525 | London North West University Healthcare NHS Trust Mrs A complains the Trust did not recognise that her husband had two fractured bones in his neck, it did … |
NHS in England | Not upheld | 26 Mar 2024 |
| P-002491 | Child Maintenance Service (CMS) Mr A complains the Child Maintenance Service delayed taking action on his concerns that it had incorrectly calculated his maintenance … |
UK Government | Closed | 26 Mar 2024 |
| P-002490 | A practice in the Barnet area Miss I complains the Practice did not refer her quickly for an ADHD or autism assessment and did not allow … |
NHS in England | Closed | 25 Mar 2024 |
| P-002504 | Home Office Ms G complains the Home Office’s Windrush Compensation Scheme awarded her the wrong amount of compensation for her loss of … |
UK Government | Closed | 22 Mar 2024 |
| P-002513 | Child Maintenance Service (CMS) Mr A complains the CMS failed to consider evidence he provided which caused a delay in accurately calculating his maintenance … |
UK Government | Closed | 21 Mar 2024 |
| P-002495 | A practice in the Devon area Mrs R complains that GPs at the Practice missed several opportunities from early 2022 to spot the signs of cancer … |
NHS in England | Closed | 21 Mar 2024 |
| P-002521 | A practice in the Stockport area Mr O complains that in October and November 2021 the Practice and the Trust failed to diagnose a stroke. |
NHS in England | Closed | 20 Mar 2024 |
| P-002514 | Milton Keynes University Hospital NHS Foundation … Ms C complains staff delayed diagnosing her father's COVID-19 illness and starting treatment. She also complains the Trust did not … |
NHS in England | Closed | 20 Mar 2024 |
| P-002492 | A practice in the Islington area Mrs E complains about the care and treatment her daughter had from the Practice in November and December 2022. She … |
NHS in England | Closed | 20 Mar 2024 |
| P-002522 | Walsall Healthcare NHS Trust Miss B complains the Trust would not consider a second opinion she got from a doctor abroad on how to … |
NHS in England | Closed | 20 Mar 2024 |
| P-002508 | Tameside and Glossop Integrated Care NHS Foundati… Ms V complains the Trust did not provide her mother with good care in March and April 2023. |
NHS in England | Closed | 20 Mar 2024 |
| P-002507 | Sheffield Teaching Hospitals NHS Foundation Trust Miss E complains the Trust gave her mother an iron infusion too quickly. |
NHS in England | Closed | 19 Mar 2024 |
| P-002520 | South London and Maudsley NHS Foundation Trust Ms H complains the Trust deliberately moved her to a block of flats and wrongly sectioned her under the Mental … |
NHS in England | Closed | 19 Mar 2024 |
| P-002516 | Child Maintenance Service (CMS) Ms U complains the level of compensation the CMS has paid her is not enough to recognise the problems she … |
UK Government | Closed | 19 Mar 2024 |
| P-002519 | A practice in the Colchester area Mrs R complains the Practice failed to identify and treat the cause of her mother’s swollen foot and the Ambulance … |
NHS in England | Closed | 18 Mar 2024 |
| P-002505 | Doncaster and Bassetlaw Teaching Hospitals NHS Fo… Ms E complains that when the Trust's Crisis Team visited her they did not listen to her concerns. She complains … |
NHS in England | Closed | 18 Mar 2024 |
| P-002506 | North West Anglia NHS Foundation Trust Mrs P complains the Trust's communication about her husband's condition was not good and she did not know he had … |
NHS in England | Not upheld | 15 Mar 2024 |
| P-002528 | London North West University Healthcare NHS Trust Mr I complains the Trust failed to provide the correct treatment plan for his swollen right knee which caused an … |
NHS in England | Closed | 14 Mar 2024 |
| P-002501 | Guy's and St Thomas' NHS Foundation Trust Mr P complains on behalf of his partner, Mr E, about the Trust’s consistent delays in completing cardiac surgery from … |
NHS in England | Closed | 14 Mar 2024 |
| P-002511 | UK Visas and Immigration (UKVI) Mrs H complains that UKVI took over a year to provide her with a decision on her EU Settlement Scheme … |
UK Government | Partly upheld | 14 Mar 2024 |
| P-003286 | East Sussex Healthcare NHS Trust Miss H complains about the Trust’s care and treatment between 2012 and 2021. She complains the Trust failed to tell … |
NHS in England | Partly upheld | 13 Mar 2024 |
| P-002494 | Liverpool University Hospitals NHS Foundation Tru… Mr O complains about care and treatment when he had a corneal graft to his left eye. |
NHS in England | Closed | 12 Mar 2024 |
| P-002497 | Barts Health NHS Trust Mr L complains the Trust misdiagnosed him with a sexually transmitted disease in February 2022 and about the length of … |
NHS in England | Closed | 12 Mar 2024 |
| P-002502 | Planning Inspectorate Mr A complains the Planning Inspectorate did not fairly consider his planning appeal and made an unreasonable decision to reject … |
UK Government | Closed | 12 Mar 2024 |
| P-002526 | Sandwell and West Birmingham Hospitals NHS Trust Mr A complains about the care and treatment doctors gave to his brother in the last few days of his … |
NHS in England | Closed | 11 Mar 2024 |