Source · Ombudsman casework
PHSO Casework Decisions
3,821 published decisions
3,248 Health (NHS)
573 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,821 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002531 | HM Revenue and Customs Miss I complains that HMRC are trying to recover a working tax credit overpayment for the 2022/23 tax year despite … |
UK Government | Closed | 15 Apr 2024 |
| P-002535 | University Hospitals Sussex NHS Foundation Trust Mrs A complains about the care the Trust gave to her husband and about its complaint handling. |
NHS in England | Closed | 14 Apr 2024 |
| P-002552 | King's College Hospital NHS Foundation Trust Mr R complains about the care and treatment given to his mother in March 2023. He complains the Trust inappropriately … |
NHS in England | Closed | 14 Apr 2024 |
| P-002544 | Isle of Wight NHS Trust Mrs R complains the Trust's memory service delayed seeing her husband after he was urgently referred by his GP. |
NHS in England | Closed | 12 Apr 2024 |
| P-002553 | Stockport NHS Foundation Trust Mr D complains about the care he had after surgery and that nurses did not clean his wound for two … |
NHS in England | Closed | 10 Apr 2024 |
| P-002563 | East Sussex Healthcare NHS Trust Mrs V complains the organisations failed to work together and give treatment and support to her son who was experiencing … |
NHS in England | Closed | 10 Apr 2024 |
| P-002569 | Homes England Mr P complains that Homes England will not reimburse an interest fee payment it took after he redeemed a Help … |
UK Government | Closed | 9 Apr 2024 |
| P-002570 | Great Ormond Street Hospital for Children NHS Fou… Mr S complains the Trust gave his son an inappropriate dose of an immunoglobulin infusion, it did not understand his … |
NHS in England | Closed | 8 Apr 2024 |
| P-002543 | Harrogate and District NHS Foundation Trust Mr Y complains the Trust did not reinvestigate his past complaint after he submitted new information on 16 January 2023. |
NHS in England | Closed | 8 Apr 2024 |
| P-002571 | North West Anglia NHS Foundation Trust Mrs O complains the Trust should have referred her for hip replacement surgery at her orthopaedic consultation in February 2022. |
NHS in England | Closed | 5 Apr 2024 |
| P-002568 | Walsall Healthcare NHS Trust Mrs A complains the Trust did not do urgent surgery on her father in November 2021 despite a scan showing … |
NHS in England | Closed | 3 Apr 2024 |
| P-002546 | The Queen Elizabeth Hospital King's Lynn NHS Foun… Mrs P complains the Trust failed to diagnose her son with pyloric stenosis after it completed an ultrasound on 19 … |
NHS in England | Upheld | 3 Apr 2024 |
| P-002534 | Manchester University NHS Foundation Trust Mrs U complains about the care and treatment in February 2022 when the Trust did investigations to rule out malignant … |
NHS in England | Closed | 3 Apr 2024 |
| P-002577 | Northamptonshire Healthcare NHS Foundation Trust Mr H complains about the Trust's service saying its triage rooms are too small and are unsafe, reduced appointments make … |
NHS in England | Closed | 1 Apr 2024 |
| P-002833 | Charity Commission Miss A complains she was institutionally betrayed by the Commission when it investigated her complaint about her sexual exploitation by … |
UK Government | Upheld | 29 Mar 2024 |
| P-003103 | Charity Commission Mr U complains the Charity Commission failed to respond appropriately to and investigate serious allegations he made about concealment of … |
UK Government | Upheld | 28 Mar 2024 |
| P-002499 | Avon and Wiltshire Mental Health Partnership NHS … Ms E complains that when the Trust's Crisis Team visited her they did not listen to her concerns. She complains … |
NHS in England | Closed | 28 Mar 2024 |
| P-002503 | Office of the Public Guardian Mr O and Ms O complain that the OPG accepted as valid a Deed of Revocation which they say their … |
UK Government | Closed | 28 Mar 2024 |
| P-002523 | Chelsea and Westminster Hospital NHS Foundation T… Mrs U complains the Trust shaved her hair during an operation to remove cysts and when she asked for this … |
NHS in England | Closed | 28 Mar 2024 |
| P-002518 | A practice in the Oxfordshire area Mrs U says that between January and April 2022 the Practice did not correctly assess or complete medical tests on … |
NHS in England | Closed | 28 Mar 2024 |
| P-002527 | A practice in the Hampshire area Mrs U complains the organisations did not act on Mr A's signs of liver damage. She also complains about the … |
NHS in England | Closed | 28 Mar 2024 |
| P-002517 | A practice in the Barnet area Mr O complains the Practice did not provide a response to his complaints despite repeated attempts to raise concerns between … |
NHS in England | Partly upheld | 27 Mar 2024 |
| P-002509 | A practice in the Rochdale area Mr and Mrs C complain about the service the Practice gave Mrs C in 2022 when she tried to confirm … |
NHS in England | Closed | 27 Mar 2024 |
| P-002510 | Liverpool University Hospitals NHS Foundation Tru… Mr O complains the Trust's eye surgery was poor and it did laser surgery that he did not agree to. |
NHS in England | Closed | 26 Mar 2024 |
| P-002524 | Leeds Teaching Hospitals NHS Trust Mrs J complains the Trust did not correctly position her stoma, it did not properly review and treat her stoma … |
NHS in England | Closed | 26 Mar 2024 |