Source · Ombudsman casework
PHSO Casework Decisions
4,067 published decisions
3,444 Health (NHS)
623 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,067 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002813 | A practice in the Sandwell area Mrs A complained the Practice failed to refer her to orthopaedics in September 2023 and then delayed an urgent referral … |
NHS in England | Closed | 22 Jul 2024 |
| P-002808 | An independent provider in the City of Derby area Mrs A complained the Provider failed to perform laparoscopic surgery for her hysterectomy, gave conflicting reasons, provided inadequate pain relief, … |
NHS in England | Closed | 22 Jul 2024 |
| P-002756 | Barts Health NHS Trust Miss A complained the Trust delayed acting on her grandfather's MRI scan results for months, causing his condition to worsen … |
NHS in England | Closed | 22 Jul 2024 |
| P-002865 | The Queen Elizabeth Hospital King's Lynn NHS Foun… Mrs M complained her husband's breathlessness and deterioration were not suitably addressed, treatment was inappropriate, and there were delays in … |
NHS in England | Partly upheld | 21 Jul 2024 |
| P-002830 | Tameside and Glossop Integrated Care NHS Foundati… Mr D complained the Trust incorrectly placed his mother on end-of-life care and stopped active treatment, believing her death might … |
NHS in England | Closed | 18 Jul 2024 |
| P-002773 | HM Revenue and Customs Mrs B complained HMRC failed to properly investigate her husband's allegation of fraudulent joint tax credit claims and did not … |
UK Government | Closed | 18 Jul 2024 |
| P-002810 | Barts Health NHS Trust Mr R complained the Trust refused to fix his failed pain device and repeatedly cancelled his surgery, causing him prolonged … |
NHS in England | Closed | 17 Jul 2024 |
| P-002804 | Torbay and South Devon NHS Foundation Trust Mr E and Mrs O complained their father was not adequately monitored or reviewed, and was inappropriately given sedative medication, … |
NHS in England | Upheld | 17 Jul 2024 |
| P-002811 | Manchester University NHS Foundation Trust Miss S complained the Trust performed incorrect surgery on her left eye without consent and failed to provide a follow-up … |
NHS in England | Closed | 17 Jul 2024 |
| P-002815 | The Hillingdon Hospitals NHS Foundation Trust Mr C complained his mother was wrongly discharged when unfit, lacked appropriate consultant care, experienced delays in NGT checks/medication, and … |
NHS in England | Closed | 17 Jul 2024 |
| P-002749 | North West Anglia NHS Foundation Trust Miss U complained the Trust failed to regularly monitor and control her father's iron levels for years and failed to … |
NHS in England | Partly upheld | 17 Jul 2024 |
| P-002764 | West Suffolk NHS Foundation Trust Mrs C alleged her late husband was inappropriately prescribed a strong anti-psychotic medication (quetiapine), which caused or contributed to his … |
NHS in England | Not upheld | 16 Jul 2024 |
| P-002798 | Kettering General Hospital NHS Foundation Trust Mrs P complained her late husband's care was substandard, specifically a delayed ECHO and unsafe discharge, which she believed contributed … |
NHS in England | Not upheld | 16 Jul 2024 |
| P-002791 | North Middlesex University Hospital NHS Trust Mr A alleged poor communication, a punctured artery, delayed investigations post-stroke, and inadequate monitoring of his mother's critical care, contributing … |
NHS in England | Closed | 16 Jul 2024 |
| P-002750 | Maidstone and Tunbridge Wells NHS Trust The Trust allegedly failed to monitor Mr R's infection and delayed antibiotic treatment for his cystic fibrosis, which negatively impacted … |
NHS in England | Closed | 16 Jul 2024 |
| P-002832 | United Lincolnshire Hospitals NHS Trust Ms O complained the Trust poorly communicated, failed to provide an appropriate diet, delayed rehabilitation, and poorly coordinated her brother's … |
NHS in England | Upheld | 15 Jul 2024 |
| P-002757 | An independent provider in the South Gloucestersh… Mr U complained an independent provider gave his daughter poor quality physiotherapy, harmful exercises, and inappropriate postural management, worsening her … |
NHS in England | Closed | 15 Jul 2024 |
| P-002758 | James Paget University Hospitals NHS Foundation T… Mrs F complained the Trust failed to perform suitable biopsies on a breast lump over seven appointments between 2017 and … |
NHS in England | Closed | 15 Jul 2024 |
| P-002807 | North Cumbria Integrated Care NHS Foundation Trust Miss L complained staff failed to escalate concerns about her baby's heart rate, denied a scan, missed placenta abruption signs, … |
NHS in England | Closed | 15 Jul 2024 |
| P-002762 | A practice in the Hampshire area Mr O complained the Practice failed to identify his wife's lung cancer symptoms and refer her promptly for tests, delaying … |
NHS in England | Closed | 15 Jul 2024 |
| P-002765 | Gateshead Health NHS Foundation Trust Mrs N complained about the hospital's management of her mother's fall risk, leading to three preventable falls, and the Trust's … |
NHS in England | Upheld | 14 Jul 2024 |
| P-002780 | Stockport NHS Foundation Trust Mrs A complained the Trust failed to diagnose and treat her brother's UTI, inappropriately started end-of-life care, provided insufficient oral … |
NHS in England | Closed | 14 Jul 2024 |
| P-002786 | A dental practice in the Leicestershire area Miss H complained a dental practice did not remove her tooth during an emergency appointment despite intense pain, forcing her … |
NHS in England | Closed | 12 Jul 2024 |
| P-002809 | York and Scarborough Teaching Hospitals NHS Found… Miss B complained about her mother's care during two admissions, including pressure ulcer deterioration, a missed MRI, and mischaracterisation of … |
NHS in England | Closed | 11 Jul 2024 |
| P-002785 | Health and Safety Executive Mr W complained the Health and Safety Executive (HSE) failed to thoroughly investigate his gas safety concerns and hold the … |
UK Government | Closed | 11 Jul 2024 |