Source · Ombudsman casework
PHSO Casework Decisions
3,821 published decisions
3,248 Health (NHS)
573 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–May 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,821 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002561 | A dental practice in the Rotherham area Mrs U complains the Practice did not give her enough time to consider the risks of having a tooth removed … |
NHS in England | Closed | 28 Apr 2024 |
| P-002548 | Lancashire Teaching Hospitals NHS Foundation Trust Mr Y complains about the care and treatment the Trust gave to his daughter. He thinks her death may have … |
NHS in England | Not upheld | 28 Apr 2024 |
| P-002562 | Student Loans Company (SLC) Mr S complains the Student Loans Company decided he was not eligible for funding because he had not been 'ordinarily … |
UK Government | Closed | 28 Apr 2024 |
| P-002554 | Hull University Teaching Hospitals NHS Trust Mr A complains the Trust missed opportunities between August and September 2023 to diagnose his mother with gangrene in her … |
NHS in England | Closed | 28 Apr 2024 |
| P-002539 | Herefordshire and Worcestershire Integrated Care … Dr P complains the ICB did not pay funded nursing care to Mrs F’s care provider or refer Mrs F … |
NHS in England | Closed | 28 Apr 2024 |
| P-002551 | Shrewsbury and Telford Hospital NHS Trust Mrs A complains the Trust should have checked the fitting of her hinged brace before she left the fracture clinic … |
NHS in England | Closed | 25 Apr 2024 |
| P-002567 | A practice in the Suffolk area Mrs A complains about how the Practice reviewed her medication in May 2022. |
NHS in England | Closed | 24 Apr 2024 |
| P-002573 | Northern Care Alliance NHS Foundation Trust Mr U complains the Trust did not contact him when his husband's health declined, so he missed the opportunity to … |
NHS in England | Closed | 24 Apr 2024 |
| P-002547 | East London NHS Foundation Trust Ms D complains about the care and treatment her father had from the Dementia Intensive Support Service (DISS). She complains … |
NHS in England | Closed | 23 Apr 2024 |
| P-002578 | Somerset NHS Foundation Trust Mr A complains the Trust caused him injury and long term incontinence by aggressively inserting a catheter in May 2021. |
NHS in England | Closed | 23 Apr 2024 |
| P-002574 | A practice in the North Yorkshire area Mrs V complains the Practice did not carry out a thorough pelvic examination. |
NHS in England | Closed | 23 Apr 2024 |
| P-002542 | James Paget University Hospitals NHS Foundation T… Mr A complains the level of restraint used against him by security and porter staff in February 2023 was excessive. |
NHS in England | Closed | 23 Apr 2024 |
| P-002555 | Great Western Hospitals NHS Foundation Trust Miss N complains the Trust did not arrange physiotherapy while she was in hospital or for the three weeks after … |
NHS in England | Closed | 23 Apr 2024 |
| P-002558 | A practice in the Teignbridge area Mr I complains the Practice took a functional approach to his rib pain and did not arrange appropriate investigations. |
NHS in England | Closed | 22 Apr 2024 |
| P-002530 | Sandwell and West Birmingham Hospitals NHS Trust Mrs R complains about the care and treatment her son had when he was admitted in January 2022. She says … |
NHS in England | Upheld | 22 Apr 2024 |
| P-002538 | An independent provider in the Hillingdon area Ms O complains she told the nurse it was her left knee that was injured but they failed to do … |
NHS in England | Upheld | 22 Apr 2024 |
| P-002549 | Chelsea and Westminster Hospital NHS Foundation T… Mrs Q complains that Trust staff did not drain her husband's collection bag soon enough. |
NHS in England | Partly upheld | 21 Apr 2024 |
| P-002560 | Guy's and St Thomas' NHS Foundation Trust Mr E complains the Trust’s management of his chronic pain in June 2022 was poor. He says the Trust failed … |
NHS in England | Closed | 18 Apr 2024 |
| P-002557 | Lancashire and South Cumbria NHS Foundation Trust Mrs E complains that between December 2021 and May 2022 the Trust did not give her mother enough medication or … |
NHS in England | Closed | 18 Apr 2024 |
| P-002564 | Lancashire Teaching Hospitals NHS Foundation Trust Miss R complains about the behaviour of a nurse who she says acted aggressively, misgendered her and failed to take … |
NHS in England | Closed | 18 Apr 2024 |
| P-002572 | Animal and Plant Health Agency Ms C complains about the Animal and Plant Health Agency's decision to detain her puppy for several weeks in November … |
UK Government | Not upheld | 18 Apr 2024 |
| P-002576 | A practice in the Rutland area Miss A complains the Practice failed to refer her to Adult Autism Services for 13 months and it did not … |
NHS in England | Closed | 17 Apr 2024 |
| P-002556 | A dental practice in the Nottinghamshire area Mrs P complains about how long she had to wait for treatment and the quality of the treatment. |
NHS in England | Closed | 17 Apr 2024 |
| P-002565 | The Dudley Group NHS Foundation Trust Miss R complains about the care and treatment the Trust gave her after a planned caesarean section in November 2021. … |
NHS in England | Closed | 16 Apr 2024 |
| P-002531 | HM Revenue and Customs Miss I complains that HMRC are trying to recover a working tax credit overpayment for the 2022/23 tax year despite … |
UK Government | Closed | 15 Apr 2024 |