Source · Ombudsman casework
PHSO Casework Decisions
4,067 published decisions
3,444 Health (NHS)
623 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Jun 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 4,067 decisions represent approximately 1.3% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-002761 | A practice in the Hackney area Miss P complained the Practice abruptly stopped her mother's medication without review, and then lied in its complaint response, which … |
NHS in England | Closed | 29 Jul 2024 |
| P-002803 | Northern Care Alliance NHS Foundation Trust Miss A complained staff inappropriately implemented a Deprivation of Liberty Safeguards authorisation without informing her and prevented family visits, which … |
NHS in England | Not upheld | 29 Jul 2024 |
| P-002802 | University Hospitals of Leicester NHS Trust Mrs F complained the Trust failed to timely diagnose her mother's cancer after a lung nodule was noted on a … |
NHS in England | Upheld | 29 Jul 2024 |
| P-002784 | A practice in the Doncaster area Mr F complained the hospital, GP, and care home failed to provide end-of-life medication after his mother's discharge and the … |
NHS in England | Not upheld | 29 Jul 2024 |
| P-002771 | Dartford and Gravesham NHS Trust Ms W complained the Trust charged her for pregnancy tests without warning or consent, contrary to Overseas Visitors rules, potentially … |
NHS in England | Closed | 29 Jul 2024 |
| P-002743 | Barnsley Hospital NHS Foundation Trust Mr L complained the Trust wrongly deemed his mother fit for discharge, failed to provide a care package or catheter … |
NHS in England | Closed | 29 Jul 2024 |
| P-002754 | NHS England Mr P complained that NHS England's Independent Review Panel wrongly upheld the decision that his mother was not eligible for … |
NHS in England | Closed | 29 Jul 2024 |
| P-002747 | NHS England Mrs C complained NHS England's Independent Review Panel failed to properly consider her late mother's primary health needs when denying … |
NHS in England | Closed | 29 Jul 2024 |
| P-002768 | University Hospitals of Leicester NHS Trust Mr Y complained the Trust did not follow its Carers Charter, failed to identify/communicate pneumonia, wrongly discharged his mum without … |
NHS in England | Closed | 28 Jul 2024 |
| P-002831 | Maidstone and Tunbridge Wells NHS Trust Miss C complained about failures in her late brother's care and treatment between March and April 2023, which she believed … |
NHS in England | Not upheld | 28 Jul 2024 |
| P-002766 | South Central Ambulance Service NHS Foundation Tr… Miss M complained the Trust incorrectly categorised her father's 111 call, delaying ambulance attendance and potentially affecting his survival from … |
NHS in England | Upheld | 28 Jul 2024 |
| P-002770 | South West Yorkshire Partnership NHS Foundation T… Mr N complained the Trust did not honour an agreed outcome for two appointments (psychiatrist, psychologist) and handled his complaint … |
NHS in England | Closed | 28 Jul 2024 |
| P-002796 | Hull University Teaching Hospitals NHS Trust Mr R complained the Trust ignored his LPA status, failed to communicate with him, did not implement a DoLS for … |
NHS in England | Closed | 28 Jul 2024 |
| P-002781 | University Hospitals Plymouth NHS Trust Ms A complained about delays in diagnosing and treating her daughter, Miss A, in ED, failure to involve her in … |
NHS in England | Closed | 28 Jul 2024 |
| P-002793 | University Hospitals Sussex NHS Foundation Trust Miss C complained about missed follow-up appointments, contradictory scan results, a rude consultant, a missed macular degeneration diagnosis, unauthorised record … |
NHS in England | Closed | 28 Jul 2024 |
| P-002800 | Cambridge University Hospitals NHS Foundation Tru… Mrs A complained staff unnecessarily ventilated her mother, turned off life support on a significant date, failed to discuss a … |
NHS in England | Closed | 25 Jul 2024 |
| P-002822 | Office of the Public Guardian Mr O complained the OPG took too long to process his LPA application, rejected it, and misattributed payment, causing aggravation … |
UK Government | Closed | 25 Jul 2024 |
| P-002816 | University Hospitals Birmingham NHS Foundation Tr… Mrs A complained about delayed respiratory referral, poor communication about heart failure seriousness, conflicting alcohol advice, delayed oxygen treatment for … |
NHS in England | Partly upheld | 25 Jul 2024 |
| P-002769 | Northern Care Alliance NHS Foundation Trust Mrs E complained about an inadequate cancer surveillance plan and a delay in acting on scan results, causing a lost … |
NHS in England | Partly upheld | 25 Jul 2024 |
| P-002805 | East of England Ambulance Service NHS Trust Mr G complained about multiple missed opportunities to diagnose heart problems, including an unacted-on X-ray and a failed ambulance attendance, … |
NHS in England | Closed | 25 Jul 2024 |
| P-002817 | A practice in the East Riding of Yorkshire area Miss E complained the Practice failed to diagnose Mr N's chest pain as a heart problem and refer him for … |
NHS in England | Not upheld | 25 Jul 2024 |
| P-002751 | The Hillingdon Hospitals NHS Foundation Trust Dr K complained staff failed to involve him in his wife's care, poorly interpreted scans, lacked knowledge for MRI scans … |
NHS in England | Upheld | 25 Jul 2024 |
| P-002801 | North West Anglia NHS Foundation Trust Mrs L complained the Trust inappropriately moved her husband from intensive care, delayed treatment for neurological symptoms, failed to perform … |
NHS in England | Closed | 24 Jul 2024 |
| P-002760 | Royal Devon University Healthcare NHS Foundation … Mr R complained about his father's care, including being left shoeless, unclean sheets, cold food, an open window, staff comments … |
NHS in England | Closed | 24 Jul 2024 |
| P-002799 | East Suffolk and North Essex NHS Foundation Trust Mrs L complained the Trust failed to diagnose her husband's rare brain condition earlier and perform appropriate tests, denying him … |
NHS in England | Closed | 24 Jul 2024 |