Source · Ombudsman casework
PHSO Casework Decisions
3,804 published decisions
3,233 Health (NHS)
571 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,804 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005097 | Advisory, Conciliation and Arbitration Service (A… Ms N complains ACAS refused to open a new Early Conciliation (EC) certificate on 10 December 2024 and did not … |
UK Government | Closed | 25 Mar 2026 |
| P-005103 | Department for Work and Pensions Mrs C complains HMRC wrongly did not reinstate her tax credits from September 2021 to December 2024. Mrs C also … |
UK Government | Closed | 25 Mar 2026 |
| P-005106 | Home Office Miss G complains the Home Office’s WCS failed to properly consider the evidence she provided as part of her Close … |
UK Government | Closed | 25 Mar 2026 |
| P-005104 | Criminal Injuries Compensation Authority (CICA) Mr G complains about the actions of the CICA from February 2021 to June 2023. Mr G says CICA failed … |
UK Government | Closed | 25 Mar 2026 |
| P-005094 | Countess of Chester Hospital NHS Foundation Trust Mr L complains the Trust did not provide Mrs L with the appropriate hydration, nutrition, oxygen and medication. He also … |
NHS in England | Partly upheld | 24 Mar 2026 |
| P-005089 | The Princess Alexandra Hospital NHS Trust Mr A complains, his mother, Mrs A, was left unaccompanied in the radiology recovery room following an X-ray. |
NHS in England | Partly upheld | 24 Mar 2026 |
| P-005093 | University Hospitals Dorset NHS Foundation Trust Mrs J complains the Trust did not discuss options other than surgery in December 2023 including risks if surgery went … |
NHS in England | Partly upheld | 24 Mar 2026 |
| P-005090 | Child Maintenance Service (CMS) Mr E complains CMS did not use the correct income to calculate his child maintenance liability from June 2021 onwards. … |
UK Government | Closed | 24 Mar 2026 |
| P-005091 | North East London Integrated Care Board Miss A complains that the local ICB found her son, B, did not meet the threshold for a full children … |
NHS in England | Closed | 24 Mar 2026 |
| P-005092 | Mid and South Essex NHS Foundation Trust Mrs A complains the Trust did not provide correct chemotherapy or advice. |
NHS in England | Closed | 24 Mar 2026 |
| P-005088 | A practice in the Tonbridge and Malling area Mr K complains about the service he received from a GP Practice in Kent (the Practice) between May and June … |
NHS in England | Closed | 24 Mar 2026 |
| P-005095 | Lewisham and Greenwich NHS Trust Mrs A complains about her care and treatment during two hospital admissions in January 2021 and June 2021. Specifically, she … |
NHS in England | Partly upheld | 24 Mar 2026 |
| P-005081 | Cambridge University Hospitals NHS Foundation Tru… Ms F complains about various aspects of care and treatment provided to her late father Mr F between April and … |
NHS in England | Partly upheld | 23 Mar 2026 |
| P-005082 | Mid and South Essex NHS Foundation Trust Mr A complains about the care provided to his mother, Mrs C, by Mid and South Essex NHS Foundation Trust … |
NHS in England | Not upheld | 23 Mar 2026 |
| P-005084 | Norfolk and Suffolk NHS Foundation Trust Mr U complains about aspects of care provided by Norfolk and Suffolk NHS Foundation Trust (the Trust). Specifically, he complains … |
NHS in England | Closed | 23 Mar 2026 |
| P-005083 | A practice in the South Oxfordshire area Mr A complains about the care a Practice in the Oxfordshire area gave him between September and November 2024. He … |
NHS in England | Closed | 23 Mar 2026 |
| P-005073 | Mid and South Essex NHS Foundation Trust Miss O complains the Trust was negligent whilst her father was in hospital in August and September 2024. She says … |
NHS in England | Closed | 23 Mar 2026 |
| P-005076 | University Hospitals Sussex NHS Foundation Trust Miss E complains the Trust discharged her from its emergency department (ED) when she felt unsafe to go home. She … |
NHS in England | Closed | 23 Mar 2026 |
| P-005078 | York and Scarborough Teaching Hospitals NHS Found… Mr O complains about the care and treatment provided to his wife by a hospital Trust. Mr O says the … |
NHS in England | Closed | 23 Mar 2026 |
| P-005086 | A practice in the Preston area Mrs I complains about aspects of care provided to her father, Mr O, by a Practice in Lancashire (the Practice). … |
NHS in England | Closed | 23 Mar 2026 |
| P-005072 | HM Courts and Tribunals Service Mr B complains HMCTS delayed in sending out two court orders relating to an application for an Interim Possession Order … |
UK Government | Closed | 23 Mar 2026 |
| P-005079 | UK Visas and Immigration (UKVI) Mr A complains that UKVI caused a delay in his passport being returned to him following a withdrawn visa application. |
UK Government | Closed | 23 Mar 2026 |
| P-005087 | Wrightington, Wigan and Leigh Teaching Hospitals … Mrs R complains about the care and treatment her grandmother received from a Trust. |
NHS in England | Partly upheld | 23 Mar 2026 |
| P-005085 | East of England Ambulance Service NHS Trust Mrs O complains about aspects of care provided to her son, E, by East of England Ambulance Service NHS Trust … |
NHS in England | Closed | 23 Mar 2026 |
| P-005077 | A practice in the City of Peterborough area Mrs A complains about aspects of care provided to her sister by the Practice. She says failings in care caused … |
NHS in England | Closed | 23 Mar 2026 |