Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication. These 4,426 decisions represent approximately 1.4% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
AI-generated summary Miss A complained the Trust delayed acting on blood test results, failed to arrange urgent assessments, provided unclear follow-up, and physically restrained her son O during a blood test without explanation.
AI-generated summary Mrs Y complained about multiple failings in her daughter's care, including missed malnutrition assessment, a punctured lung, and delayed treatment, which she believes caused her death.
AI-generated summary Mrs P alleged the Practice prematurely initiated palliative care, mismanaged co-codamol prescription, and incorrectly completed the death certificate, contributing to her brother's death.
AI-generated summary Mrs A alleged the Trust failed to communicate effectively and provide timely treatment for her father's skin condition, contributing to his death.
AI-generated summary HMCTS allegedly prevented defence submission via MCOL and prematurely issued a default judgment, causing Mr G financial fees and distress.
AI-generated summary Miss A complained the Trust failed to diagnose her fractured ankle and provide correct treatment, resulting in prolonged pain and discomfort.
AI-generated summary Miss Y alleged the Trust delayed her partner's cancer diagnosis and missed treatment opportunities, which contributed to his death.
AI-generated summary Mrs S complained about poor pain management, hygiene, communication, and staff continuity for her husband before his death, causing him suffering and her distress.
AI-generated summary Miss R complained the Trust perforated her father’s bladder, failed to identify/operate promptly, and neglected nutrition. She also stated SECA failed to transport him, contributing to his death.
AI-generated summary Mrs O complained about her husband's discharge without diagnosis, poor nutritional support, pressure ulcer management, nursing care, communication, and failure to identify pneumonia leading to his death.
AI-generated summary Mrs M alleged the Practice failed to take her husband's worsening symptoms seriously, provide urgent care or appropriate treatment, contributing to his death from a brain tumour.
AI-generated summary Mr O complained the Practice and Trust failed to manage his mother's pain and identify an infection, incorrectly attributing symptoms to age/dementia, contributing to her death.
AI-generated summary A sister complained a GP practice failed to provide appropriate advice or an appointment for her sister's symptoms, allegedly contributing to her death from pneumonia. She also cited poor complaint handling.
AI-generated summary A son-in-law complained about inadequate care from East Lancashire Hospitals NHS Trust and North West Ambulance Service NHS Trust, leading to his mother-in-law's death.
AI-generated summary A husband complained his wife received inadequate end-of-life care, including being kept nil by mouth, poor leg care, lack of privacy, and delayed pain relief.
AI-generated summary A mother complained the Trust failed to conduct face-to-face consultations or adequately communicate the seriousness of her son's illness, impacting her ability to understand his prognosis.
AI-generated summary A daughter complained the Trust failed to identify her mother was reaching end-of-life, denying timely palliative care planning and choices for her final days.
AI-generated summary A son complained the ICB incorrectly advised him he could appeal his mother's CHC eligibility, leading to wasted time and distress over three years.
AI-generated summary A partner complained the Trust failed to fit an ICD, conduct further genetic testing, or maintain appointments for her partner, who later died.
AI-generated summary A son complained about misdiagnosis, delayed scans, and poor communication by two trusts, believing these failings contributed to his father's unexpected death.
AI-generated summary A patient complained the London Ambulance Service NHS Trust delayed sending an ambulance for her suspected ectopic pregnancy, causing prolonged pain and significant blood loss.
AI-generated summary Mr A complained the Home Office rejected his Windrush application, wrongly advised his citizenship, and refused visas for his family, causing stress and separation.
AI-generated summary Mrs R complained the Practice and Trust missed opportunities to diagnose her husband's aortic dissection during several encounters, leading to his death.
AI-generated summary Mr C complained the Trust's CAMHS provided inadequate care, including delayed diagnoses, poor referrals, incorrect medication, and a lack of support or transition to adult services.
AI-generated summary Ms H complained the Hospital did not respond appropriately to an assault and threatened to restrain her for treatment against her will, causing distress.