Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005286 | University Hospitals of North Midlands NHS Trust Miss U complains about aspects of the care and treatment her mother, Mrs A, received from the Trust between December … |
NHS in England | Closed | 26 Apr 2026 |
| P-005174 | University Hospitals of North Midlands NHS Trust Ms T complains about the care her father, Mr T, received from University Hospitals of North Midlands NHS Trust. She … |
NHS in England | Closed | 31 Mar 2026 |
| P-005169 | University Hospitals of North Midlands NHS Trust Ms B complains about the care and treatment provided to her newborn child, Baby B, from University Hospitals of North … |
NHS in England | Not upheld | 31 Mar 2026 |
| P-005121 | University Hospitals of North Midlands NHS Trust Ms A complains about the care and treatment the Trust's gastroenterology team provided to her daughter over three admissions in … |
NHS in England | Closed | 26 Mar 2026 |
| P-004838 | University Hospitals of North Midlands NHS Trust | NHS in England | Closed | 13 Feb 2026 |
| P-004789 | University Hospitals of North Midlands NHS Trust | NHS in England | Closed | 9 Feb 2026 |
| P-004710 | University Hospitals of North Midlands NHS Trust Mrs B complains about the care and treatment her husband received from University Hospitals of North Midlands NHS Trust in … |
NHS in England | Closed | 28 Jan 2026 |
| P-004616 | University Hospitals of North Midlands NHS Trust Mrs G complained the Trust should not have discharged her husband, Mr G as he was experiencing breathlessness and had … |
NHS in England | Closed | 14 Jan 2026 |
| P-004568 | University Hospitals of North Midlands NHS Trust Mr E complains the Trust did not adequately investigate his symptoms when he attended A&E with suspected appendicitis. |
NHS in England | Closed | 5 Jan 2026 |
| P-004344 | University Hospitals of North Midlands NHS Trust Mrs U complains the Trust did not properly assess or investigate her brother's abdominal pain, delayed identifying a bowel perforation … |
NHS in England | Closed | 26 Nov 2025 |
| P-004154 | University Hospitals of North Midlands NHS Trust Mrs G complains the Trust did not arrange the appropriate follow up care for her husband Mr B. |
NHS in England | Closed | 22 Oct 2025 |
| P-003638 | University Hospitals of North Midlands NHS Trust Mr S raised concerns about the Trust’s care of his wife, specifically that it discharged without test results, inadequate monitoring … |
NHS in England | Closed | 15 Jul 2025 |
| P-003730 | University Hospitals of North Midlands NHS Trust Mr N complains the Trust failed to recognise the severity of his sister’s liver disease and did not give the … |
NHS in England | Closed | 6 Jul 2025 |
| P-003679 | University Hospitals of North Midlands NHS Trust Mrs A complains the Trust should have put her father on end-of-life care and did not discharge her father correctly … |
NHS in England | Upheld | 1 Jul 2025 |
| P-003543 | University Hospitals of North Midlands NHS Trust Miss A complains she was unsafely discharged from the Trust on 3 August 2022 with an open wound in her … |
NHS in England | Closed | 13 May 2025 |
| P-003425 | University Hospitals of North Midlands NHS Trust Mr S complains the Trust delayed diagnosing and treating his wife's achalasia. |
NHS in England | Closed | 25 Mar 2025 |
| P-003391 | University Hospitals of North Midlands NHS Trust Mrs A complains about the care and treatment the Trust gave her daughter, Miss B, when she was a hospital … |
NHS in England | Closed | 13 Mar 2025 |
| P-003371 | University Hospitals of North Midlands NHS Trust Mr D complains about the care and treatment his wife received from University Hospitals of North Midlands NHS Trust in … |
NHS in England | Closed | 12 Feb 2025 |
| P-003384 | University Hospitals of North Midlands NHS Trust Miss C complains that in December 2022 the Trust delayed treating her broken ankle causing her to have surgery that … |
NHS in England | Partly upheld | 3 Feb 2025 |
| P-003128 | University Hospitals of North Midlands NHS Trust Dr E complains about the care and treatment given to her father in May 2023. |
NHS in England | Closed | 6 Nov 2024 |
| P-003036 | University Hospitals of North Midlands NHS Trust Miss F complains the Trust was not concerned by the reduction in her daughter’s movement and the drop in her … |
NHS in England | Closed | 16 Oct 2024 |
| P-003090 | University Hospitals of North Midlands NHS Trust Mrs M complains the Trust did not correctly treat her mother's chest pains before she had a cardiac arrest. |
NHS in England | Upheld | 14 Oct 2024 |
| P-003071 | University Hospitals of North Midlands NHS Trust Mrs C complains that when her husband was admitted in October and November 2022, the Trust failed to manage his … |
NHS in England | Closed | 8 Oct 2024 |
| P-002984 | University Hospitals of North Midlands NHS Trust Mr C complains his wife was initially misdiagnosed as having a stroke. He also complains that once a stroke diagnosis … |
NHS in England | Upheld | 25 Sep 2024 |
| P-002606 | University Hospitals of North Midlands NHS Trust Mrs B complains staff at University Hospitals of North Midlands NHS Trust did not provide the treatment they should have … |
NHS in England | Closed | 8 May 2024 |
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