Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005145 | East Suffolk and North Essex NHS Foundation Trust Miss J complains about the lack of care Mid and South Essex Hospital Services NHS Trust, a hospital in the … |
NHS in England | Partly upheld | 30 Mar 2026 |
| P-004918 | East Suffolk and North Essex NHS Foundation Trust Mr U complains about the care his mother, Mrs U, received from the Trust. His concerns relate to how her … |
NHS in England | Closed | 25 Feb 2026 |
| P-004899 | East Suffolk and North Essex NHS Foundation Trust Mrs J complains that East Suffolk and North Essex NHS Foundation Trust did not provide her husband with sufficient end … |
NHS in England | Closed | 24 Feb 2026 |
| P-004532 | East Suffolk and North Essex NHS Foundation Trust Mrs M complains about the care and treatment her husband received from in September 2020. She complains the Trust did … |
NHS in England | Partly upheld | 19 Dec 2025 |
| P-004399 | East Suffolk and North Essex NHS Foundation Trust Mr R complains that East Suffolk and North Essex NHS Foundation Trust failed to detect abnormalities on his chest X-ray … |
NHS in England | Closed | 4 Dec 2025 |
| P-004401 | East Suffolk and North Essex NHS Foundation Trust Mrs D says the Trust did not test her husband Mr D for flu when he was admitted to the … |
NHS in England | Partly upheld | 4 Dec 2025 |
| P-004368 | East Suffolk and North Essex NHS Foundation Trust Mrs R complains about the Trust's care and treatment of her mother, Mrs L. She also complains the Trust did … |
NHS in England | Closed | 28 Nov 2025 |
| P-004506 | East Suffolk and North Essex NHS Foundation Trust Mrs O complains about the care provided to her sister, Mrs A, in the months prior to her death. |
NHS in England | Upheld | 20 Nov 2025 |
| P-004235 | East Suffolk and North Essex NHS Foundation Trust Mr H complains about the care and treatment provided by East Suffolk and North Essex NHS Foundation Trust. He says … |
NHS in England | Closed | 11 Nov 2025 |
| P-003446 | East Suffolk and North Essex NHS Foundation Trust Mr O complains about the Trust’s care and treatment of his twin daughters from November 2022 to February 2023. |
NHS in England | Closed | 20 Mar 2025 |
| P-003336 | East Suffolk and North Essex NHS Foundation Trust Mr A complains the Trust made mistakes in the way it managed the care and treatment of his husband in … |
NHS in England | Closed | 27 Feb 2025 |
| P-003335 | East Suffolk and North Essex NHS Foundation Trust Mrs B complains about the Trust’s fertility treatment. She also complains about how it handled her complaint. |
NHS in England | Closed | 6 Feb 2025 |
| P-003175 | East Suffolk and North Essex NHS Foundation Trust Miss R complains the Trust gave morphine to her mother in January 2024 despite her being allergic to it. She … |
NHS in England | Closed | 19 Nov 2024 |
| P-003093 | East Suffolk and North Essex NHS Foundation Trust Miss O complains about the Trust’s care and treatment of her sister between February and March 2023. She says the … |
NHS in England | Partly upheld | 16 Oct 2024 |
| P-002924 | East Suffolk and North Essex NHS Foundation Trust Mr A complained about the care provided to his late mother when she was admitted with breathing difficulties and later … |
NHS in England | Closed | 3 Sep 2024 |
| P-002799 | East Suffolk and North Essex NHS Foundation Trust Mrs L complains the East Suffolk and North Essex NHS Foundation Trust failed to diagnose her husband’s rare brain condition … |
NHS in England | Closed | 24 Jul 2024 |
| P-002827 | East Suffolk and North Essex NHS Foundation Trust Mrs A complains about the care provided to her husband between 17 and 28 April 2022, 7 and 18 May … |
NHS in England | Partly upheld | 11 Jul 2024 |
| P-002603 | East of England Ambulance Service NHS Trust Mrs L complains the Ambulance Trust should have taken her husband to hospital due to his symptoms. Mrs L also … |
NHS in England | Closed | 29 May 2024 |
| P-002412 | East Suffolk and North Essex NHS Foundation Trust Mrs E complains the Trust discharged her in March 2023 from its pain management clinic even though she had an … |
NHS in England | Closed | 3 Jan 2024 |
| P-001994 | East Suffolk and North Essex NHS Foundation Trust Mr U complains a nurse gave him and his uncle, Mr E, false information that meant Mr E sold his … |
NHS in England | Closed | 24 May 2023 |
| P-001795 | East Suffolk and North Essex NHS Foundation Trust Mr F complains the Trust delayed treating Mrs F's cancer. |
NHS in England | Closed | 27 Feb 2023 |
| P-001750 | East Suffolk and North Essex NHS Foundation Trust Mrs C complains the Trust did not include her father's manual handling or exercise needs in the discharge summary or … |
NHS in England | Partly upheld | 31 Jan 2023 |
| P-001456 | East Suffolk and North Essex NHS Foundation Trust Mrs H complained about aspects of care and treatment her father, Mr T, received from the Trust in 2020. Specifically, … |
NHS in England | Partly upheld | 15 Jul 2022 |
| P-001418 | East Suffolk and North Essex NHS Foundation Trust Mr L complained about multiple aspects of care that East Suffolk and North Essex NHS Foundation Trust provided to his … |
NHS in England | Upheld | 16 Jun 2022 |
| P-001276 | East Suffolk and North Essex NHS Foundation Trust Mrs T complained about the care and treatment she received from the A&E department at the Trust when she attended … |
NHS in England | Upheld | 24 Jan 2022 |
Page 1 of 2
Next ›