Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005298 | Department for Work and Pensions Mr X complains about the service provided by the DWP. Specifically he says there were delays and errors in actioning … |
UK Government | Closed | 27 Apr 2026 |
| P-005292 | Department for Work and Pensions Mr O complains about DWP's management of his universal credit claim over several years. |
UK Government | Upheld | 26 Apr 2026 |
| P-005261 | Department for Work and Pensions Mr D tells us the Department for Work and Pensions (DWP) mishandled his benefits. He also complains both the DWP … |
UK Government | Closed | 21 Apr 2026 |
| P-005248 | Department for Work and Pensions Mr E complains about the service he received from the Department for Work and Pensions (DWP) between April 1997 and … |
UK Government | Closed | 19 Apr 2026 |
| P-005242 | Department for Work and Pensions Ms B complains about how DWP used a Direct Earnings Attachment (DEA) to recover a debt it says she owed. … |
UK Government | Closed | 19 Apr 2026 |
| P-005103 | Department for Work and Pensions Mrs C complains HMRC wrongly did not reinstate her tax credits from September 2021 to December 2024. Mrs C also … |
UK Government | Closed | 25 Mar 2026 |
| P-005044 | Department for Work and Pensions Mrs G complains the Department for Work and Pensions did not provide appropriate safeguarding for her daughter, Miss L. |
UK Government | Closed | 17 Mar 2026 |
| P-005019 | Department for Work and Pensions Mr C complains that DWP failed to create and issue any documentation relating to his Universal Credit (UC) advance payment … |
UK Government | Closed | 10 Mar 2026 |
| P-004995 | Department for Work and Pensions Miss N complains about the service she received from DWP. Miss N complains DWP misinformed her about her State Pension … |
UK Government | Closed | 6 Mar 2026 |
| P-004985 | Department for Work and Pensions Miss M complains that DWP failed to provide relevant information and assistance when she told it her health problems meant … |
UK Government | Closed | 5 Mar 2026 |
| P-004979 | Department for Work and Pensions Ms G complains that the DWP’s Universal Credit (UC) policy unfairly required her as a self-employed taxi driver to use … |
UK Government | Closed | 4 Mar 2026 |
| P-004909 | Department for Work and Pensions Mrs B complains about the service she received from the DWP in 2020. Mrs B complains DWP gave her incorrect … |
UK Government | Closed | 25 Feb 2026 |
| P-004894 | Department for Work and Pensions Mr K complains that DWP has failed to implement a March 2021 Tribunal decision |
UK Government | Closed | 24 Feb 2026 |
| P-005004 | Department for Work and Pensions Mr N complains DWP handled his benefits accounts poorly and did not handle his complaint about its errors well. Mr … |
UK Government | Closed | 24 Feb 2026 |
| P-004829 | Department for Work and Pensions | UK Government | Closed | 13 Feb 2026 |
| P-004739 | Department for Work and Pensions | UK Government | Closed | 29 Jan 2026 |
| P-004712 | Department for Work and Pensions Ms L complains the DWP delayed reviewing her claim for employment support allowance. |
UK Government | Closed | 28 Jan 2026 |
| P-004680 | Department for Work and Pensions Mr A complains about the service he received from DWP in relation to a training course that it had provided … |
UK Government | Closed | 26 Jan 2026 |
| P-004657 | Department for Work and Pensions Mr B complains that between April and May 2023, DWP ignored his journal entries relating to a job change resulting … |
UK Government | Closed | 21 Jan 2026 |
| P-004634 | Department for Work and Pensions Mr U tells us the Department for Work and Pensions (DWP) wrongly advised him to claim Universal Credit (UC) in … |
UK Government | Closed | 19 Jan 2026 |
| P-004576 | Department for Work and Pensions Mrs Y complains that DWP has failed to appropriately consider the extent of the procedural failures, delays, and distress she … |
UK Government | Closed | 7 Jan 2026 |
| P-004485 | Department for Work and Pensions Mr V complains about DWP’s decision to request refund of a Universal Credit (UC) Advance payment. He explains he needed … |
UK Government | Closed | 16 Dec 2025 |
| P-004355 | Department for Work and Pensions Ms D complains the DWP failed to advise her of all her options when her initial entitlement to Employment and … |
UK Government | Closed | 27 Nov 2025 |
| P-004382 | Department for Work and Pensions Mr and Mrs Jones complain about the Department for Work and Pensions (DWP). They explain their Universal Credit (UC) was … |
UK Government | Not upheld | 26 Nov 2025 |
| P-003715 | Department for Work and Pensions Mr N says he received incorrect advice about his Employment Support Allowance claim when he called to say he had … |
UK Government | Closed | 30 Jul 2025 |
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