Source · Ombudsman casework
PHSO Casework Decisions
3,787 published decisions
3,219 Health (NHS)
568 Parliamentary
18% upheld or partly upheld
Range: Apr 2021–Apr 2026
Published casework decisions from the Parliamentary and Health Service Ombudsman. PHSO selects a subset of completed investigations for publication — these 3,787 decisions represent approximately 1.2% of the 319,011 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
Decisions
| Reference | Organisation | Jurisdiction | Outcome | Date |
|---|---|---|---|---|
| P-005192 | County Durham and Darlington NHS Foundation Trust Mr Z complains about the care and treatment his wife received at the Trust. He says there was a delay … |
NHS in England | Closed | 6 Apr 2026 |
| P-005074 | County Durham and Darlington NHS Foundation Trust Miss A complains about the care and treatment she received for her lower back pain from County Durham and Darlington … |
NHS in England | Closed | 23 Mar 2026 |
| P-004715 | County Durham and Darlington NHS Foundation Trust Ms U complained about a fall her father, Mr L, sustained whilst in hospital under the care of the Trust. … |
NHS in England | Upheld | 28 Jan 2026 |
| P-004387 | County Durham and Darlington NHS Foundation Trust Mrs O complains about the lack of care and treatment provided to her mother at home by County Durham and … |
NHS in England | Closed | 1 Dec 2025 |
| P-004212 | County Durham and Darlington NHS Foundation Trust Mr R complains the Trust decided to keep his mother in hospital when her condition was not life threatening. He … |
NHS in England | Closed | 6 Nov 2025 |
| P-003806 | County Durham and Darlington NHS Foundation Trust Ms M complains County Durham and Darlington NHS Foundation Trust delayed a referral and a funding application for her son … |
NHS in England | Partly upheld | 20 Aug 2025 |
| P-003703 | County Durham and Darlington NHS Foundation Trust Mrs A complains about how doctors and midwives from the Trust managed the later stages of her pregnancy. She is … |
NHS in England | Closed | 14 Jul 2025 |
| P-003409 | County Durham and Darlington NHS Foundation Trust Mrs H complains that both County Durham and Darlington NHS Foundation Trust, and GP surgery in the Durham area failed … |
NHS in England | Not upheld | 30 Mar 2025 |
| P-003367 | County Durham and Darlington NHS Foundation Trust Mr O complains the Trust did not properly manage his late father-in-law’s pain, pressure sores or stroke. |
NHS in England | Upheld | 26 Mar 2025 |
| P-003322 | County Durham and Darlington NHS Foundation Trust Dr V complains he had difficulty getting a clear diagnosis and support for his complex regional pain syndrome (CRPS). He … |
NHS in England | Closed | 24 Feb 2025 |
| P-003054 | County Durham and Darlington NHS Foundation Trust Mr K complains that in May 2022 the Trust did not do an ultrasound scan on his wife and that … |
NHS in England | Closed | 13 Oct 2024 |
| P-003094 | County Durham and Darlington NHS Foundation Trust Mrs A complains about the care provided to her brother in November 2022. |
NHS in England | Closed | 7 Oct 2024 |
| P-003026 | County Durham and Darlington NHS Foundation Trust Ms J complains the Trust included false and damaging information about her in her daughter’s cognitive assessment report. |
NHS in England | Closed | 2 Oct 2024 |
| P-003078 | County Durham and Darlington NHS Foundation Trust Mrs A complains about the care provided to her husband in May 2022. |
NHS in England | Partly upheld | 1 Oct 2024 |
| P-002950 | County Durham and Darlington NHS Foundation Trust Mrs U complains about the Trust’s care and treatment of her father. She says the communication was poor, there was … |
NHS in England | Partly upheld | 25 Sep 2024 |
| P-003002 | County Durham and Darlington NHS Foundation Trust Ms K complains the Trust transferred her father at a time when he still needed significant care and that after … |
NHS in England | Partly upheld | 11 Sep 2024 |
| P-002902 | County Durham and Darlington NHS Foundation Trust Mrs G complains staff delayed referring her husband for consideration of medication for his pulmonary fibrosis. She also complains about … |
NHS in England | Closed | 22 Aug 2024 |
| P-002843 | County Durham and Darlington NHS Foundation Trust Mrs U complains about the care and treatment she received for her neck and head pain symptoms when attending the … |
NHS in England | Closed | 20 Aug 2024 |
| P-002696 | County Durham and Darlington NHS Foundation Trust Mrs E complains about how the Trust cared for her mother-in-law after she had a stroke. |
NHS in England | Not upheld | 26 Jun 2024 |
| P-002588 | County Durham and Darlington NHS Foundation Trust Mrs T complains about how the Trust looked after her father. She says it did not keep the family updated, … |
NHS in England | Partly upheld | 29 May 2024 |
| P-002654 | County Durham and Darlington NHS Foundation Trust Miss G complained about the Trust’s DNACPR decision and its decision to give her mother end of life medication. |
NHS in England | Closed | 2 May 2024 |
| P-003311 | County Durham and Darlington NHS Foundation Trust Mrs E complains her surgeon did not warn her she might experience a permanent loss of sensation after having a … |
NHS in England | Partly upheld | 29 Feb 2024 |
| P-002451 | County Durham and Darlington NHS Foundation Trust Mrs H complains about the care her father-in-law had at the Trust while he was an inpatient. She also complains … |
NHS in England | Closed | 29 Feb 2024 |
| P-002052 | County Durham and Darlington NHS Foundation Trust Mr I complains the Trust delayed his mother's hip surgery and this led to her unexpected death. He complains the … |
NHS in England | Closed | 30 Jun 2023 |
| P-001905 | County Durham and Darlington NHS Foundation Trust Miss O complains the Trust did not follow up on an appointment and book more surgery. |
NHS in England | Closed | 3 Mar 2023 |
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