Source · NIPSO (NI Public Services Ombudsman)

Western Health and Social Care Trust

NIPSO (NI Public Services Ombudsman) Upheld Reference NIPSO-202003022 Sector Health & Social Care Decided 11 September 2024

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Complaint record keeping failures

Original decision on the NIPSO (NI Public Services Ombudsman) website ↗

Full decision

A woman raised concerns with the Western Trust about how her late mother was treated in a care home. We found significant failings in the way the Trust investigated her complaint.

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Other decisions involving Western Health and Social Care Trust

Reference	Date	Summary	Outcome
NIPSO-202400652	25 Feb 2026	Clinicians in the Western Trust were correct to conclude that a patient did not display signs of autism. However, our …	Not Upheld
NIPSO-202001889	14 Oct 2025	We found failings in the way the Trust investigated a man's concerns about how his father was treated in a …	Upheld
NIPSO-202004744	12 Aug 2025	A woman complained that her late sister should have received better care on the night she was admitted to hospital. …	Not Upheld
NIPSO-202004078	01 Aug 2025	The Western Trust’s failure to give a patient an MRI test caused her to experience prolonged pain and unnecessarily delayed …	Upheld
NIPSO-202003606	10 Jul 2025	The Northern Trust should have told a patient and his family that he would not be resuscitated if his heart …	Upheld

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