Source · NIPSO (NI Public Services Ombudsman)

Western Health and Social Care Trust

NIPSO (NI Public Services Ombudsman) Other Reference NIPSO-201916858 Sector Health & Social Care Decided 11 May 2022

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Original decision on the NIPSO (NI Public Services Ombudsman) website ↗

Full decision

We found that although a cancer patient’s treatment plan was in line with relevant standards, the Altnagelvin Hospital failed to keep proper records relating to her care, including losing a number of key medical documents.  We also asked it to apologise to the patient’s daughter over the way it responded to queries about her mother’s care.

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