We found that although a cancer patient’s treatment plan was in line with relevant standards, the Altnagelvin Hospital failed to keep proper records relating to her care, including losing a number of key medical documents. We also asked it to apologise to the patient’s daughter over the way it responded to queries about her mother’s care.
Source · NIPSO (NI Public Services Ombudsman)
Western Health and Social Care Trust
NIPSO (NI Public Services Ombudsman)
Other
Reference NIPSO-201916858
Sector Health & Social Care
Decided 11 May 2022
View Western Health and Social Services Board scorecard
Full decision
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