The Western Health Trust should have done more to ease a patient's discomfort during an endoscopy procedure. We asked it to apologise, and to remind clinical staff of the importance of following guidelines on pain management, obtaining consent, and on communicating with patients and their families.
Source · NIPSO (NI Public Services Ombudsman)
Western Health and Social Care Trust
NIPSO (NI Public Services Ombudsman)
Upheld
Reference NIPSO-202002121
Sector Health & Social Care
Decided 11 December 2023
View Western Health and Social Services Board scorecard
Full decision
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