Source · NIPSO (NI Public Services Ombudsman)

Southern Health and Social Care Trust

NIPSO (NI Public Services Ombudsman) Not Upheld Reference NIPSO-202002372 Sector Health & Social Care Decided 04 January 2024

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Care plan failures

Full decision

A woman complained about the Southern Trust’s decision to make her late sister’s estate liable for unpaid nursing costs.

Reference	Date	Summary	Outcome
NIPSO-202004022	21 Jan 2026	The Southern Trust apologised after the temporary stent, which should have been removed after 30 days, remained in place for …	Upheld
NIPSO-202001080	22 Sep 2025	A care home did not follow contemporary guidance on allowing visitors over a 5-day period in March 2020.	Upheld
NIPSO-202005167	15 Sep 2025	The Southern Trust should have kept an elderly patient in hospital for further observation, but our investigation found that the …	Upheld
NIPSO-202003205	09 Sep 2025	The Southern Trust failed to appropriately triage a referral from a patient's GP. It also did not tell the patient …	Upheld
NIPSO-202003726	12 Aug 2025	The Southern Trust followed the appropriate procedures when it worked out a resident’s contribution to the cost of her care.	Not Upheld