We concluded that a 25% cut to a complainant’s rates bill was appropriate financial redress for the problems she experienced, but asked the Land and Property Service to put in new procedures to help them trace ratepayers more effectively.
Source · NIPSO (NI Public Services Ombudsman)
Land and Property Service
NIPSO (NI Public Services Ombudsman)
Other
Reference NIPSO-16066
Sector Central Government
Decided 11 August 2021
Original decision on the NIPSO (NI Public Services Ombudsman) website ↗