Source · NIPSO (NI Public Services Ombudsman)

Southern Health and Social Care Trust

NIPSO (NI Public Services Ombudsman) Upheld Reference NIPSO-202001941 Sector Health & Social Care Decided 17 June 2024

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Poor mental health step-down planning Conflicting mental health care plans

Original decision on the NIPSO (NI Public Services Ombudsman) website ↗

Full decision

A complainant raised concerns about how the Southern Trust cared for her vulnerable sister. Our investigation found a number of failings by the Trust.

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Other decisions involving Southern Health and Social Care Trust

Reference	Date	Summary	Outcome
NIPSO-202004022	21 Jan 2026	The Southern Trust apologised after the temporary stent, which should have been removed after 30 days, remained in place for …	Upheld
NIPSO-202001080	22 Sep 2025	A care home did not follow contemporary guidance on allowing visitors over a 5-day period in March 2020.	Upheld
NIPSO-202005167	15 Sep 2025	The Southern Trust should have kept an elderly patient in hospital for further observation, but our investigation found that the …	Upheld
NIPSO-202003205	09 Sep 2025	The Southern Trust failed to appropriately triage a referral from a patient's GP. It also did not tell the patient …	Upheld
NIPSO-202003726	12 Aug 2025	The Southern Trust followed the appropriate procedures when it worked out a resident’s contribution to the cost of her care.	Not Upheld

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