457 published decisions from the NI Public Services Ombudsman. The Northern Ireland Public Services Ombudsman investigates complaints about NI government departments, agencies, councils, and public bodies. Source: nipso.org.uk.
An investigation by the Public Services Ombudsman has found that Mid & East Antrim Borough Council dealt properly with a planning application for a house extension, despite objections from the applicant’s neighbours.
An investigation has concluded that the care plans prepared for a resident of a nursing home in Armagh were largely adequate, but that it had underestimated the resident’s risk of a fall, and that it was inconsistent in its assessment of his mental state.
The Belfast Health and Social Care Trust has apologised to a complainant for the care and treatment her mother received while a patient in the Mater Hospital.
An investigation into a man’s complaint has found that the conditions on a hospital ward did not cause his wife to contract pneumonia.
A man’s complaint about how his planning application was dealt with has been partially upheld by the Public Services Ombudsman.
The Public Services Ombudsman has upheld a complaint from a member of the public who complained about the way the Housing Executive handled her request for a grant to buy a property.
Ombudsman partially upholds man's complaint about the actions of the Victims and Survivors Service.
Investigation concludes that observations should have been carried out and discharge delayed until patient was well enough to tolerate fluids and food.
Investigation finds NIHE acted appropriately in dealing with request to evict tenant.
Ombudsman finds that man’s ‘red-eye’ should have been monitored more closely, and that an earlier diagnosis would have improved the chances of his vision being retained.
An Ombudsman investigation has found that a hospital patient should have been given higher levels of fluid in the days before he died, but that while this may have prolonged his life for a time his death could not have been avoided.
The Ombudsman has found that staff from the Ulster Hospital followed full and appropriate procedures when they discharged a patient who had been in their High Dependency Unit while undergoing treatment for a serious illness.
An investigation into the way Transport NI (now DfI Roads) dealt with consultation responses to a planning application has led to the Ombudsman making a number of recommendations.
Health and Social Care Trust agrees to Ombudsman ‘action plan’ to improve the way it deals with families during investigations into Serious Adverse Incidents.
A number of recommendations have been made by the Ombudsman after an investigation revealed that unclear guidance to applicants led to confusion over eligibility of Single Farm Payments.
The Ombudsman has concluded that a hospital pain management consultant provided proper care to a patient who had been electrocuted in a workplace accident.
The Ombudsman has recommended that the Northern Ireland Civil Service review elements of their Dignity at Work policy after she found maladministration in the way the Department for Communities handled a complaint from a member of the public.
An investigation has found that appropriate and timely intervention may have alleviated a patient's discomfort and distress in the last weeks of her life. The Ombudsman found a number of failures by the Southern Health and Social Care Trust in relation to the patient's nutritional …
Ombudsman finds that GP ‘followed good practice and relevant clinical standards’ during patient’s breast cancer examinations.
An investigation into a complaint from a member of the public about the care and treatment provided to her late husband by three hospitals in the Belfast and South Eastern areas has led to a number of recommendations being made to the Trusts.
Ombudsman finds no maladministration over decision to approve discharge of effluent into stream, but recommends Agency apologise to complainants for failings during complaints process.
Investigation finds that patient should have been offered a ‘no treatment’ option during his consultation with a Doctor, but other aspects of complaint not upheld.
The Ombudsman has found that a Council provided a planning applicant with misleading and inaccurate information about his application, and has made a series of recommendations for remedy.
Investigation finds patient did not suffer an injustice, however Ombudsman recommends Trust adheres to existing orthopaedic guidelines and protocol so as not to disadvantage others with similar clinical needs.
The Ombudsman has made a number of recommendations to the Northern Ireland Housing Executive following an investigation of a complaint about the handling of improvement works to a tenant’s residence.