The Ombudsman's final decision
Summary: We will not investigate this complaint about missed bin collections because it is made late.
The complaint
X complains about missed bin collections. X wants to know where they should leave the bins in future.
The Ombudsman’s role and powers
We cannot investigate late complaints unless we decide there are good reasons. Late complaints are when someone takes more than 12 months to complain to us about something a council has done. (Local Government Act 1974, sections 26B and 34D, as amended)
How I considered this complaint
I considered information provided by the complainant.
I considered the Ombudsman’s Assessment Code.
My assessment
I will not investigate X’s complaint because it is made late. The issues raised go back to early July 2025 and I see no good reason why X could not have come to us sooner.
Final decision
We will not investigate X’s complaint because it is made late
Investigator's decision on behalf of the Ombudsman