We will not investigate this complaint about the Council’s delay in processing an insurance claim for damage to a vehicle caused by a highway defect. There is insufficient evidence of delay and we cannot determine claims for damage or personal injury. Only insurers or the courts can determine liability for the tort of negligence.
Source · LGO (Local Government & Social Care Ombudsman)
Buckinghamshire Council
LGO (Local Government & Social Care Ombudsman)
Other
Reference 26-005-170
Sector Transport And Highways
Category Other
Decided 09 June 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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