25-019-252
Summary (the LGO's words)Miss X complained about the Authority’s decision it is unable to reinstate her mother’s regular booking for a discretionary transport …
LGO (Local Government & Social Care Ombudsman) decision
Transport for London
Decision date 14 September 2026
Reference 26-004-587
Outcome: Closed after initial enquiries
Sector: Transport and highways
Category: Public transport
Body on this site: Transport for London
Original decision on the LGO (Local Government & Social Care Ombudsman) website ↗ All LGO decisions
Decision summary
The full decision text is not held on this site. The original decision on the LGO (Local Government & Social Care Ombudsman) website is linked above.
Summary (the LGO's words, from its website)
We will not investigate this complaint about how the Authority dealt with X’s request to be refunded for a journey on public transport. This is because we have decided any injustice is not significant enough to justify our involvement.
From: LGO (Local Government & Social Care Ombudsman), decision 26-004-587, 14 September 2026