We will not investigate this complaint about the Penalty Charge Notice (PCN). It was reasonable to expect the complainant to ask the Traffic Enforcement Centre to restore their right to appeal and then appeal to a tribunal. The Council can decide what evidence it will consider when it looks at a PCN challenge. We can only check whether the Council followed the correct process and considered the evidence. There is not enough evidence of fault in the Council’s process to justify our involvement.
Source · LGO (Local Government & Social Care Ombudsman)
Thurrock Council
LGO (Local Government & Social Care Ombudsman)
Other
Reference 26-004-384
Sector Transport And Highways
Category Parking And Other Penalties
Decided 11 June 2026
View Thurrock Council scorecard
Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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