We upheld Miss X’s complaint about delays in the children’s statutory complaints process. The Council agreed to resolve the complaint early by paying Miss X a symbolic remedy to recognise her injustice and complete its investigation.
Source · LGO (Local Government & Social Care Ombudsman)
London Borough of Lewisham
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 26-003-826
Sector Children S Care Services
Category Other
Decided 27 May 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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