We will not investigate Ms X’s complaint about the Authority’s decision to no longer provide her father, Mr Y with bus on demand services. There is not enough evidence of fault in the Authority’s handling to justify our involvement. We also cannot achieve the outcome Ms X wants.
Source · LGO (Local Government & Social Care Ombudsman)
West Midlands Combined Authority
LGO (Local Government & Social Care Ombudsman)
Other
Reference 26-001-035
Sector Transport And Highways
Category Public Transport
Decided 22 July 2026
View West Midlands Combined Authority scorecard
Original decision on the LGO (Local Government & Social Care Ombudsman) website ↗
Publisher summary
Full decision text is not available in the index.
Read on the LGO (Local Government & Social Care Ombudsman) website