We will not investigate Ms X’s complaint about the Council issuing a duplicate Penalty Charge Notice in error. This is because the Council has already remedied the matter by cancelling the Penalty Charge Notice and issuing a refund. It does not warrant a further investigation by this office.
Source · LGO (Local Government & Social Care Ombudsman)
Royal Borough of Kensington & Chelsea
LGO (Local Government & Social Care Ombudsman)
Other
Reference 25-032-098
Sector Transport And Highways
Category Parking And Other Penalties
Decided 17 May 2026
View Royal Borough of Kensington and Chelsea scorecard
Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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