We will not investigate Mrs X’s complaint about Penalty Charge Notices. The Council has apologised, withdrawn them and instigated a service improvement. We are unlikely to achieve more.
Source · LGO (Local Government & Social Care Ombudsman)
Luton Borough Council
LGO (Local Government & Social Care Ombudsman)
Other
Reference 25-030-510
Sector Transport And Highways
Category Parking And Other Penalties
Decided 17 May 2026
View Luton Borough Council scorecard
Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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