We will not investigate this complaint about the Council’s failure to refund Mr X’s payment for a penalty charge notice following a court decision. This is because the Council has agreed to apologise to Mr X and pay him £100 and this provides a suitable remedy for his injustice.
Source · LGO (Local Government & Social Care Ombudsman)
London Borough of Havering
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-030-443
Sector Transport And Highways
Category Parking And Other Penalties
Decided 11 May 2026
View London Borough of Havering scorecard
Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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