on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.
Category : Planning > Planning applications Decision : Closed after initial enquiries Decision date : 13 Mar 2026 The complaint
The Ombudsman’s role and powers
H ow I considered this complaint
My assessment
Final decision
The Ombudsman's final decision
Summary: We will not investigate this complaint about the Council’s development of its Local Plan. This is because the Planning Inspectorate is better placed to scrutinise these matters as part of the legal process for examining and approving the Plan.
The complaint
Mr B complains the Council has failed to follow its Statement of Community Involvement when progressing a site for development in the Local Plan. Mr B says this meant there was no early engagement with affected residents or stakeholders. Mr B also complains the Council did not consider relevant information before progressing this site and has not shown any corporate risk assessment or governance review.
The Ombudsman’s role and powers
We investigate complaints about ‘maladministration’ and ‘service failure’, which we call ‘fault’. We must also consider whether any fault has had an adverse impact on the person making the complaint, which we call ‘injustice’. We provide a free service, but must use public money carefully. We do not start an investigation if we decide there is another body better placed to consider this complaint.
(Local Government Act 1974, section 24A(6), as amended, section 34(B))
How I considered this complaint
I considered information provided by Mr B.
I considered the Ombudsman’s Assessment Code.
My assessment
We would not normally investigate a complaint about the development of a Local Plan. This is because Local Plans are subject to statutory procedures for public consultation and inspection by the Planning Inspectorate before they can be adopted by a local planning authority. The Planning Inspectorate assesses whether a Local Plan has been prepared in accordance with legal and procedural requirements, and whether it is sound.
We will not investigate a matter which ultimately will be scrutinised in detail by the Planning Inspectorate.
The Planning Inspectorate will inspect the Council’s Local Plan before it can be adopted by the Council.
Mr B and other affected residents and stakeholders can make representations to the Council raising their concerns about the Council’s handling of this part of the Local Plan. The Planning Inspectorate will consider these concerns in detail and is in the best position to scrutinise the Council’s decision-making process.
So, we will not investigate this complaint.
Final decision
We will not investigate Mr B’s complaint because there is another body – the Planning Inspectorate – better placed to consider the issues complained about.
Investigator's decision on behalf of the Ombudsman