Mrs B complained the Council has failed to address anti-social behaviour (ASB) that her daughter, Ms C, is experiencing. The Council was at fault. It failed to consider Ms C’s ASB reports and its full range of ASB powers, and decide whether it should take ASB enforcement action. Ms C suffered distress and frustration as a result. The Council has agreed to apologise to Ms C, contact Ms C about the current ASB and decide what action it should take, and issue staff guidance.
Source · LGO (Local Government & Social Care Ombudsman)
Birmingham City Council
LGO (Local Government & Social Care Ombudsman)
Upheld
Reference 25-028-397
Sector Environment And Regulation
Category Antisocial Behaviour
Decided 06 May 2026
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Summary
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Read on the LGO (Local Government & Social Care Ombudsman) website
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